Spoke vs Passage AI

Starting Price


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Best For

Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, and operations, and office management.

Mid-sized and enterprise companies who want to scale their revenue and support functions without rapid cost growth. Customer Service, Marketing, Retail, Automotive, BackOffice Automation, Hospitality


4.8 / 5
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Ideal number of Users

100 - 1000+

2 - 1000+

Ease of Use

4.7 / 5

  • "Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management."

  • "Easy to use after training. Get more time back into your day when Spoke answers a lot of frequently asked questions."

Customer Support

5 / 5

  • "Spoke has changed the way I triage and respond to help desk tickets."

  • "We use it for not only our IT team but for internal sales and customer support questions as well."

Features & Functionality

4.3 / 5

  • "I love how intuitive the platform is to use. It takes little to no training and it learns the material so quickly."

  • "How you're able to build out 4 separate departments for the cost. I like how you can create workflow and processes."

Value for Money

4.8 / 5

Product Features

  • close Code-free Development
  • close Contextual Guidance
  • close For Developers
  • close Intent Recognition
  • close Multi-Language
  • close Omni-Channel
  • close On-Screen Chats
  • check Pre-configured Bot
  • close Reusable Components
  • close Sentiment Analysis
  • close Speech Recognition
  • close Speech Synthesis
  • close Virtual Assistant
  • check Code-free Development
  • check Contextual Guidance
  • check For Developers
  • check Intent Recognition
  • check Multi-Language
  • check Omni-Channel
  • check On-Screen Chats
  • check Pre-configured Bot
  • check Reusable Components
  • check Sentiment Analysis
  • check Speech Recognition
  • check Speech Synthesis
  • check Virtual Assistant


View 5 screenshots 205918 thumb
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  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online


  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Spoke vs Passage AI


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