LiveEngage vs Joey

Starting Price

Not provided by vendor Not provided by vendor

Best For

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

Joey is crafted with large financial institutions in mind to leverage and invest in the emerging technologies.


4.4 / 5
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Ideal number of Users

1 - 1000+

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Ease of Use

4.3 / 5

  • "I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication."

  • "Easy to use and efficient way to speak to customers."

Customer Support

4.4 / 5

  • "Ve used this to get instant feedback from customers, and improve customer service. It gives a direct channel to speak and listen to customers."

  • "Providing customers with other ways of reaching out to our customer service."

Features & Functionality

4.3 / 5

  • "Liveengage is very intuitive and thus very easy to use."

  • "Setting up new agents and canned messages for quicker support is a breeze."

Value for Money

4.2 / 5

Product Features

  • check Code-free Development
  • check Contextual Guidance
  • check For Developers
  • check Intent Recognition
  • check Multi-Language
  • check Omni-Channel
  • check On-Screen Chats
  • check Pre-configured Bot
  • check Reusable Components
  • check Sentiment Analysis
  • close Speech Recognition
  • close Speech Synthesis
  • close Virtual Assistant
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  • 24/7 (Live Rep)
  • Business Hours
  • Online
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  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
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LiveEngage vs Joey


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