Conversational AI Platform vs LiveEngage

Starting Price

Not provided by vendor Not provided by vendor

Best For

We are currently targeting at the following industries E-Commerce and Retail Travel & Hospitality Media & Entertainment Financial Services

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

Rating

(0)
4.4 / 5
(34)
Read All Reviews

Ideal number of Users

1000+

1 - 1000+

Ease of Use




4.3 / 5


  • "I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication."

  • "Easy to use and efficient way to speak to customers."

Customer Support




4.4 / 5


  • "Ve used this to get instant feedback from customers, and improve customer service. It gives a direct channel to speak and listen to customers."

  • "Providing customers with other ways of reaching out to our customer service."

Features & Functionality




4.3 / 5


  • "Liveengage is very intuitive and thus very easy to use."

  • "Setting up new agents and canned messages for quicker support is a breeze."

Value for Money




4.2 / 5


Product Features

  • close Code-free Development
  • check Contextual Guidance
  • check For Developers
  • check Intent Recognition
  • check Multi-Language
  • check Omni-Channel
  • check On-Screen Chats
  • check Pre-configured Bot
  • check Reusable Components
  • check Sentiment Analysis
  • check Speech Recognition
  • check Speech Synthesis
  • check Virtual Assistant
  • check Code-free Development
  • check Contextual Guidance
  • check For Developers
  • check Intent Recognition
  • check Multi-Language
  • check Omni-Channel
  • check On-Screen Chats
  • check Pre-configured Bot
  • check Reusable Components
  • check Sentiment Analysis
  • close Speech Recognition
  • close Speech Synthesis
  • close Virtual Assistant

Screenshots

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View 5 screenshots 123346 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Conversational AI Platform vs LiveEngage

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