Gong.io vs Channel.io

Starting Price

Not provided by vendor

$0.50

Best For

Sales and service organizations that sell over phone or web conference.

Web-based & on-premise live chat solution that helps businesses of all sizes with chatbot deployment, templates, third-party integrations & more.

Rating


4.9 / 5
(150)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


4.8 / 5


  • "Gong is fun and intuitive. It gathers all I need as a manager and a really great experience reviewing calls in seconds."

  • "Very easy to use, like the ability to comment to team mates or share recordings with customers."



Customer Support


4.7 / 5




Features & Functionality


4.7 / 5


  • "The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments."

  • "The software is super intuitive and easy to use."



Value for Money


4.8 / 5




Product Features

  • check Code-free Development
  • check Contextual Guidance
  • close For Developers
  • close Intent Recognition
  • close Multi-Language
  • check Omni-Channel
  • close On-Screen Chats
  • close Pre-configured Bot
  • close Reusable Components
  • check Sentiment Analysis
  • check Speech Recognition
  • close Speech Synthesis
  • close Virtual Assistant
  • close Code-free Development
  • check Contextual Guidance
  • check For Developers
  • close Intent Recognition
  • close Multi-Language
  • close Omni-Channel
  • check On-Screen Chats
  • check Pre-configured Bot
  • close Reusable Components
  • close Sentiment Analysis
  • check Speech Recognition
  • check Speech Synthesis
  • close Virtual Assistant

Screenshots

View 5 screenshots 151648 thumb
View 2 screenshots 166894 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Gong.io vs Channel.io

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