# 2025 Capterra Shortlist for Conversational AI Platform | Capterra

> Discover the highest-rated & most popular Conversational AI Platform Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/conversational-ai-platform-software/shortlist

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# 2025 Capterra Shortlist for Conversational AI Platform

-   [All Products](https://www.capterra.com/conversational-ai-platform-software/)
-   [Capterra Shortlist](https://www.capterra.com/conversational-ai-platform-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/151292/Crisp/)

## [Crisp](https://www.capterra.com/p/151292/Crisp/)

[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)[View all reviews](https://www.capterra.com/p/151292/Crisp/reviews/)

[](https://www.capterra.com/p/151292/Crisp/)

Your all-in-one platform for multi-channel communication to improve your customers' relationship.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.4

Value for Money

4.5

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

5/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1776)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

1/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152997/BirdEye/)

## [Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)[View all reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

[](https://www.capterra.com/p/152997/BirdEye/)

Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.

Overall Score

87/100

Popularity: 42/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144040/Tidio-Chat/)

## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[](https://www.capterra.com/p/144040/Tidio-Chat/)

Tidio is a conversational AI tool capable of automating up to 64% of incoming customer communication. No code, plug and play.

Overall Score

86/100

Popularity: 39/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/215815/Emitrr/)

## [Emitrr](https://www.capterra.com/p/215815/Emitrr/)

[4.8 (146)](https://www.capterra.com/p/215815/Emitrr/reviews/)[View all reviews](https://www.capterra.com/p/215815/Emitrr/reviews/)

[](https://www.capterra.com/p/215815/Emitrr/)

Customer engagement solution that enables local businesses to communicate effectively via text messaging and automation tools.

Overall Score

84/100

Popularity: 34/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

5.0

Features

4.7

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

4/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/227417/Drift/)

## [Drift](https://www.capterra.com/p/227417/Drift/)

[4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/)[View all reviews](https://www.capterra.com/p/227417/Drift/reviews/)

[](https://www.capterra.com/p/227417/Drift/)

Drift is the Revenue Acceleration platform that uses AI to replicate the behavior and performance of your very best SDRs.

Overall Score

82/100

Popularity: 35/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.4

Features

4.3

Value for Money

4.1

Paid plans start at

Not provided by the vendor

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/10012414/Chatbase/)

## [Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/)[View all reviews](https://www.capterra.com/p/10012414/Chatbase/reviews/)

[](https://www.capterra.com/p/10012414/Chatbase/)

Chatbase is an AI chatbot builder that helps trains ChatGPT on data and lets businesses add a chat widget to their website.

Overall Score

80/100

Popularity: 36/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.6

Customer Service

3.8

Features

3.9

Value for Money

4.3

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

3/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/236373/TextCortex-AI/)

## [TextCortex AI](https://www.capterra.com/p/236373/TextCortex-AI/)

[4.7 (236)](https://www.capterra.com/p/236373/TextCortex-AI/reviews/)[View all reviews](https://www.capterra.com/p/236373/TextCortex-AI/reviews/)

[](https://www.capterra.com/p/236373/TextCortex-AI/)

TextCortex is designed to meet the specific needs of your enterprise through customized content creation and secure data integration.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.4

Features

4.6

Value for Money

4.2

Paid plans start at

$29.99Per Month

Free Trial

Free Version

Category Features

6/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10016782/Botsonic/)

## [Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/)[View all reviews](https://www.capterra.com/p/10016782/Botsonic/reviews/)

[](https://www.capterra.com/p/10016782/Botsonic/)

No-code chatbot building platform used to create & integrate custom GPT-powered AI chatbots into websites, WhatsApp, Slack & more.

Overall Score

77/100

Popularity: 29/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.3

Features

4.6

Value for Money

4.3

Paid plans start at

$16.67Per Month

Free Trial

Free Version

Category Features

5/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.

Overall Score

76/100

Popularity: 32/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

4/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10016139/Mava/)

## [Mava](https://www.capterra.com/p/10016139/Mava/)

[4.8 (29)](https://www.capterra.com/p/10016139/Mava/reviews/)[View all reviews](https://www.capterra.com/p/10016139/Mava/reviews/)

[](https://www.capterra.com/p/10016139/Mava/)

Mava is an AI-first customer support platform that connects to your private, group & community channels.

Overall Score

75/100

Popularity: 27/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.9

Features

4.7

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

6/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10025756/Sobot/)

## [Sobot](https://www.capterra.com/p/10025756/Sobot/)

[4.9 (94)](https://www.capterra.com/p/10025756/Sobot/reviews/)[View all reviews](https://www.capterra.com/p/10025756/Sobot/reviews/)

[](https://www.capterra.com/p/10025756/Sobot/)

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

5.0

Customer Service

4.9

Features

4.9

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/276090/Clever-Messenger/)

## [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/)

[4.8 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/)[View all reviews](https://www.capterra.com/p/276090/Clever-Messenger/reviews/)

[](https://www.capterra.com/p/276090/Clever-Messenger/)

Upgrade your sales, marketing, and support with Clepher's drag 'n drop bot builder for FB™ Messenger and Instagram™ DM today.

Overall Score

73/100

Popularity: 26/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.7

Value for Money

4.7

Paid plans start at

$99.00One Time

Free Trial

Free Version

Category Features

6/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10019191/Denser-AI/)

## [Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

[5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/)[View all reviews](https://www.capterra.com/p/10019191/Denser-AI/reviews/)

[](https://www.capterra.com/p/10019191/Denser-AI/)

Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data.

Overall Score

70/100

Popularity: 21/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.8

Features

4.8

Value for Money

4.7

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

2/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187541/Tiledesk/)

## [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)[View all reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[](https://www.capterra.com/p/187541/Tiledesk/)

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.

Overall Score

70/100

Popularity: 22/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.4

Value for Money

4.6

Paid plans start at

€49.00Per Month

Free Trial

Free Version

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Conversational AI Platform Software](https://www.capterra.com/conversational-ai-platform-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:July 31, 2025