--- title: "Best Conversational Marketing Platform Software 2026 | Capterra" description: "Find the top Conversational Marketing Platform software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/conversational-marketing-platform-software/" page_type: "category" language: "en" --- # Best Conversational Marketing Platform Software [Free](https://www.capterra.com/conversational-marketing-platform-software/s/free/)[For Small Businesses](https://www.capterra.com/conversational-marketing-platform-software/s/small-businesses/) [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/) The messaging platform to enhance customer experience & engage with both customers & prospects on every channel through conversations. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 85% recommend this product [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 83% recommend this product [4.7 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) Engage and qualify leads with conversational forms, real-time enrichment, and automated follow-ups [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 80% recommend this product [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Sinch Engage is a conversational marketing platform for SMS, WhatsApp & more. Drive real-time engagement. CRM-integrated, 24/7 support. [Learn more about Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. [Learn more about Avochato](https://www.capterra.com/p/161117/Avochato/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 85% recommend this product 0.0 (0) Brand Concierge transforms static digital experiences into personalized, conversational journeys.  [Learn more about Adobe Brand Concierge](https://www.capterra.com/p/10033800/Adobe-Brand-Concierge/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [4.7 (10)](https://www.capterra.com/p/183052/IncognitoDesk/reviews/) An online application that allows servicing tight communities while preserving the anonymity of the users of those communities [Learn more about Confides](https://www.capterra.com/p/183052/IncognitoDesk/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [4.8 (21)](https://www.capterra.com/p/144641/TrueDialog/reviews/) The Ultimate 2-Way Conversational Marketing Platform. Unique "TrueDialog" Feature Built for 1,000s of reps for 2-Way Dialog at Scale. [Learn more about TrueDialog](https://www.capterra.com/p/144641/TrueDialog/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [4.6 (75)](https://www.capterra.com/p/160386/Salesmsg/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/) Business texting, calling, and AI agents that help revenue teams reply first, qualify leads, and book more meetings. [Learn more about Salesmsg](https://www.capterra.com/p/160386/Salesmsg/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [4.5 (6262)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) The platform where your CRM, content, and campaigns actually work together. Build demand and turn more of it into pipeline with all you [Learn more about HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) [4.6 (2574)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) Cloud-based marketing and sales automation platform with email, SMS, WhatsApp, CRM, landing pages, and AI-driven automation. [Learn more about ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1729)](https://www.capterra.com/p/62194/LiveChat/reviews/) AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Gain a competitive edge with Text Request’s SMS API, SMS marketing, appointment scheduling tools, and white-glove 10DLC registration. [Learn more about Text Request](https://www.capterra.com/p/167015/Text-Request/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## Fin](https://www.capterra.com/p/10031266/Fin/) [4.5 (1153)](https://www.capterra.com/p/10031266/Fin/reviews/) Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel. [Learn more about Fin](https://www.capterra.com/p/10031266/Fin/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) [4.2 (1151)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Customer relationship management solution that helps businesses with email marketing, loyalty management, and customer data management. [Learn more about Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## HumanBot](https://www.capterra.com/p/10010954/HumanBot/) [4.8 (830)](https://www.capterra.com/p/10010954/HumanBot/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/) Create unlimited multi-lingual custom data-trained AI Human Voice Chat Agents that perform revenue generating tasks for any business. [Learn more about HumanBot](https://www.capterra.com/p/10010954/HumanBot/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 94% recommend this product [## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) [4.6 (649)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 84% recommend this product [## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/) Tidio is a conversational marketing platform that features live chat, chatbot automation, and its conversational AI agent, Lyro. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 85% recommend this product [## Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) [4.6 (540)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Klaviyo the only CRM purpose-built for B2C, combining your email and SMS marketing, analytics, and customer service in one place. [Learn more about Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## Podium](https://www.capterra.com/p/164285/Podium/) [4.2 (527)](https://www.capterra.com/p/164285/Podium/reviews/) Cloud-based lead management platform that consolidates text, phone, email, and social into one inbox with reviews and reporting. [Learn more about Podium](https://www.capterra.com/p/164285/Podium/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) [4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/) Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução. [Learn more about Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## Textedly](https://www.capterra.com/p/150912/Textedly/) [4.5 (352)](https://www.capterra.com/p/150912/Textedly/reviews/) Textedly is an SMS marketing tool that helps businesses boost communication and revenue with automated bulk texting features. [Learn more about Textedly](https://www.capterra.com/p/150912/Textedly/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 81% recommend this product [## ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) [4.3 (348)](https://www.capterra.com/p/165609/ExecVision-For-Sales/reviews/) ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance. [Learn more about ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging [## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/) Smartsupp's live chat, chatbots, AI shopping assistant, and much more make it an essential Conversational Marketing Platform. [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 80% recommend this product [## Superchat](https://www.capterra.com/p/210968/Superchat/) [4.8 (319)](https://www.capterra.com/p/210968/Superchat/reviews/) [Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/) Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences. [Learn more about Superchat](https://www.capterra.com/p/210968/Superchat/) Conversational Marketing Platform features reviewers most value Appointment Scheduling Audience Targeting Chatbot Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication SMS Messaging 93% recommend this product Page 1 of 12 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (564) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Appointment Scheduling Audience Targeting [Chatbot](https://www.capterra.com/conversational-marketing-platform-software/features/chatbot/) Email Automation Generative AI Group Messaging Human Handover Lead Distribution Lead Qualification Multi-Channel Communication Product Recommendations SMS Messaging Video Chat Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Email Marketing Software](https://www.capterra.com/email-marketing-software/)[SMS Marketing Software](https://www.capterra.com/sms-marketing-software/)[Marketing Automation Software](https://www.capterra.com/marketing-automation-software/)[Direct Mail Automation Software](https://www.capterra.com/direct-mail-automation-software/)[SMS Survey Software](https://www.capterra.com/sms-survey-software/)[Social Media Management Software](https://www.capterra.com/social-media-management-software/)[Email Management Software](https://www.capterra.com/email-management-software/)[Email Verification Tools Software](https://www.capterra.com/email-verification-tools-software/)[Push Notifications Software](https://www.capterra.com/push-notifications-software/)[Email Tracking Software](https://www.capterra.com/email-tracking-software/) I'm looking for Conversational Marketing Platform Software that is: [Free](https://www.capterra.com/conversational-marketing-platform-software/s/free/)[For Small Businesses](https://www.capterra.com/conversational-marketing-platform-software/s/small-businesses/)