Chatkit vs Drift

Starting Price

Not provided by vendor


Best For

Ecommerce businesses looking for chat marketing.

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.


4.5 / 5
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Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use

4.4 / 5

  • "Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support."

  • "Easy to use and helpful to see when people are on your website."

Customer Support

4.3 / 5

  • "The support team is very nice and willing to help."

  • "Free version of this tool provides very usable option for clients wanting to get into live chat support."

Features & Functionality

4.3 / 5

  • "The people are incredible. They are helpful, involved, and genuinely enthusiastic."

  • "Also quick hit tech support questions are a big win when learning a new software."

Value for Money

4.1 / 5

  • "Drift is easy to use, customize and integrate into our Slack channels. We have a paid subscription with lots of benefits that fit our budget."

  • "A good onboarding tool but with steep pricing plans."

Product Features

  • close Appointment Scheduling
  • check Audience Segmentation
  • check Chatbot
  • close Email Automation
  • close Group Messaging
  • close Human Handover
  • close Lead Distribution
  • close Lead Qualification
  • check Mobile Messaging
  • check Multi-Channel Communication
  • check Product Recommendations
  • close Video Chat
  • check Appointment Scheduling
  • close Audience Segmentation
  • check Chatbot
  • check Email Automation
  • close Group Messaging
  • close Human Handover
  • check Lead Distribution
  • check Lead Qualification
  • close Mobile Messaging
  • close Multi-Channel Communication
  • close Product Recommendations
  • close Video Chat


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Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online


Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Chatkit vs Drift


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