# Best Conversational Marketing Platform Software 2026 | Capterra

> Find the top Conversational Marketing Platform software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/conversational-marketing-platform-software/s/windows

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# Best Conversational Marketing Platform Software

For more information consult our [Conversational Marketing Platform Buyers Guide](#buyers-guide-content)

[4.8 (13)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. [Learn more about Text](https://www.capterra.com/p/10031687/Text-App/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels.  [Learn more about ChatBot](https://www.capterra.com/p/166420/ChatBot/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[4.7 (952)](https://www.capterra.com/p/137289/Typeform/reviews/)

Engage and qualify leads with conversational forms, real-time enrichment, and automated follow-ups [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

80% recommend this product

[4.6 (155)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions. [Learn more about CTM](https://www.capterra.com/p/152004/Call-tracking-software/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

82% recommend this product

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1758)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

88% recommend this product

[## Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[## HumanBot](https://www.capterra.com/p/10010954/HumanBot/)

[4.8 (820)](https://www.capterra.com/p/10010954/HumanBot/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Create unlimited multi-lingual custom data-trained AI Human Voice Chat Agents that perform revenue generating tasks for any business. [Learn more about HumanBot](https://www.capterra.com/p/10010954/HumanBot/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

94% recommend this product

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

The messaging platform to enhance customer experience & engage with both customers & prospects on every channel through conversations. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

85% recommend this product

[## Weave](https://www.capterra.com/p/141842/Weave/)

[4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/)

Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

[4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/)

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

84% recommend this product

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Tidio is a conversational marketing platform that features live chat, chatbot automation, and its conversational AI agent, Lyro. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

85% recommend this product

[## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução. [Learn more about Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

[4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Smartsupp's live chat, chatbots, AI shopping assistant, and much more make it an essential Conversational Marketing Platform. [Learn more about Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

80% recommend this product

[## Superchat](https://www.capterra.com/p/210968/Superchat/)

[4.8 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences. [Learn more about Superchat](https://www.capterra.com/p/210968/Superchat/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

94% recommend this product

[## Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

[3.8 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

We help practices save time, grow revenue, and run smoothly. [Learn more about Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[## Wati](https://www.capterra.com/p/204314/WATI/)

[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

End-to-end WhatsApp API solution for mid-market & enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.  [Learn more about Wati](https://www.capterra.com/p/204314/WATI/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

87% recommend this product

[## Drift](https://www.capterra.com/p/227417/Drift/)

[4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to improve your website. [Learn more about Drift](https://www.capterra.com/p/227417/Drift/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

88% recommend this product

[## Crisp](https://www.capterra.com/p/151292/Crisp/)

[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

Your all-in-one platform for conversational platform for support, marketing and sales. [Learn more about Crisp](https://www.capterra.com/p/151292/Crisp/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

[## Avochato](https://www.capterra.com/p/161117/Avochato/)

[4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/)

SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. [Learn more about Avochato](https://www.capterra.com/p/161117/Avochato/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

85% recommend this product

[## OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/)

[4.6 (135)](https://www.capterra.com/p/122968/ScheduleOnce/reviews/)

Businesses use OnceHub's appointment scheduling and digital engagement solutions to fast-track sales and streamline service delivery. [Learn more about OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

81% recommend this product

[## TextP2P](https://www.capterra.com/p/183310/Text-P2P/)

[5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

TextP2P combines Text messaging, Email marketing, and Ringless Voicemail drops into one affordable and easy to use online application. [Learn more about TextP2P](https://www.capterra.com/p/183310/Text-P2P/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

98% recommend this product

[## CoPilot AI](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/)

[4.5 (119)](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/reviews/)

An AI-powered sales enablement tool that find quality LinkedIn leads, engage them with smart messaging, and drive more booked meetings. [Learn more about CoPilot AI](https://www.capterra.com/p/185258/CoPilot-Prospecting-Dashboard/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

84% recommend this product

[## Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)

[4.5 (117)](https://www.capterra.com/p/161921/Zingle/reviews/)

Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. [Learn more about Medallia Concierge](https://www.capterra.com/p/161921/Zingle/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

86% recommend this product

[## Freshchat](https://www.capterra.com/p/158117/Freshchat/)

[4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/)

[Capterra Shortlist](https://www.capterra.com/conversational-marketing-platform-software/shortlist/)

Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Conversational Marketing Platform features reviewers most value

Appointment Scheduling

Audience Targeting

Chatbot

Group Messaging

Human Handover

Lead Distribution

Lead Qualification

Multi-Channel Communication

SMS Messaging

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