Gainsight CS vs Duel

Starting Price

Not provided by vendor Not provided by vendor

Best For

Not provided by vendor

eCommerce brands and retailers for Fashion, Hospitality, Travel and Retail industries.

Rating


4.3 / 5
(26)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

2 - 49

Ease of Use


4 / 5

Customer Support


4.6 / 5

Features & Functionality


4.5 / 5

Value for Money


4.2 / 5

Pros

  • "I love how you can easily log calls in Gainsight. It's nice that you can tag people and events."

  • "Information presented in an appealing fashion, working on top of what you already have in salesforce."

Cons

  • "I will echo what others have said about Gainsight - it was a very difficult deployment."

  • "We integrate ours with Salesforce, and sometimes it's difficult to navigate between the two products."

Product Features

  • check Advocate Management
  • check Campaign Management
  • check Communication Management
  • close Community Management
  • close Gamification
  • check Reference Management
  • close Referral Tracking
  • check Reporting/Analytics
  • close Rewards Program
  • close Social Engagement
Not provided by vendor

Screenshots

View 5 screenshots 106827 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Gainsight CS vs Duel

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