Customer Communications Management Software

Find the best Customer Communications Management Software for your business. Compare product reviews and features to build your list.

What is Customer Communications Management Software?

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TrueDialog's Contact Center SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere anytime.. Start within minutes. More Features. Half the Price. Learn more about TrueDialog

Contact Center SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale. Learn more about TrueDialog

amoCRM strengthens your connections to give you happy, loyal customers - supporting you from the moment your initiatives first touch leads, throughout the marketing and sales efforts that nurture them, all the way to conversion and beyond. That way, every communication with a prospect becomes a personalized one-on-one dialogue, ensuring the right message at the right time. Learn more about amoCRM

amoCRM is easy-2-use CRM. It is however very functional and powerful. Sales pipeline, lead tracking, analytics and website integration. Learn more about amoCRM

Ecrion Engage

by Ecrion Software

Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Learn more about Ecrion Engage

Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement. Learn more about Ecrion Engage

Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Messagepoint is a powerful hybrid cloud-based content management platform serving the customer communications management needs of large enterprise customers. It provides an intuitive and secure environment for business users to directly own and control touchpoint messaging content and business rules driving the pace of change for customer-facing print and digital communications. Learn more about Messagepoint

Messagepoint is a CCM platform that allows organizations to manage business rules and customer communications content in the cloud. Learn more about Messagepoint

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. Learn more about Demandforce

Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. Learn more about Demandforce

Bria

by CounterPath

Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria

Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria

Five9 brings the power of Practical AI to the contact center and your agents to create personalized, omnichannel customer experiences over the phone, web, chat, email, mobile and social. Use customer intent data and intelligent routing to get your customers to the right agent. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM and monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Call Center Software powered by Practical AI - Inbound, Outbound, ACD, IVR, CRM Integration, Chat, Email, Social, Call Recording Learn more about Five9

We are your one stop shop for all of your customer communication needs, allowing you to easily manage various channels from Ringless Voicemail, Voice Broadcasting, SMS marketing, email, and more! Learn more about Ytel

Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. Learn more about Ytel

UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET

UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Learn more about UJET

Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24

Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Learn more about Bitrix24

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data. Learn more about Zendesk Connect

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data. Learn more about Zendesk Connect

Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Telegram

by Telegram

Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions. Learn more about Telegram

Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions. Learn more about Telegram

Viber

by Viber Media

Customer engagement and communication tool with eCommerce brand discovery options for small businesses. Learn more about Viber

Customer engagement and communication tool with eCommerce brand discovery options for small businesses. Learn more about Viber

JivoChat

by Jivosite

Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today Learn more about JivoChat

Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today Learn more about JivoChat

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat . Learn more about Blinger.io

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat . Learn more about Blinger.io

NHANCE NOW

by NHANCE NOW

A customer experience management platform to help brands have an effective post purchase experience. Learn more about NHANCE NOW

A customer experience management platform to help brands have an effective post purchase experience. Learn more about NHANCE NOW

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

Groupnote

by Groupnote

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. Learn more about Groupnote

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. Learn more about Groupnote

ActiveDocs is an award-winning global provider of template management and document automation solutions. Learn more about ActiveDocs Opus

ActiveDocs is an award-winning global provider of template management and document automation solutions. Learn more about ActiveDocs Opus

Exstream

by OpenText CEM

Customer communications management Learn more about Exstream

Customer communications management Learn more about Exstream

LiveVox

by LiveVox

LiveVox is a leading provider of enterprise cloud contact center solutions. Learn more about LiveVox

LiveVox is a leading provider of enterprise cloud contact center solutions. Learn more about LiveVox

Presence AI

by Messagera

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text Learn more about Presence AI

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text Learn more about Presence AI

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

Cincom Eloquence

by Cincom Systems

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Adbrain

by Adbrain

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Learn more about Adbrain

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Learn more about Adbrain

Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging. Learn more about Airy Messenger

Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging. Learn more about Airy Messenger

You will get 30 days FREE TRIAL, where you can setup your own AgentBot. No credit card required. Learn more about Aivo

You will get 30 days FREE TRIAL, where you can setup your own AgentBot. No credit card required. Learn more about Aivo

Alan Systems

by Alan Systems

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Learn more about Alan Systems

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Learn more about Alan Systems

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network. Learn more about Altvia Correspond Premium Edition

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network. Learn more about Altvia Correspond Premium Edition

CCM Gateway

by Crawford Technologies

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

Cosmose

by Cosmose

Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels. Learn more about Cosmose

Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels. Learn more about Cosmose

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

esendex

by esendex

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry! Learn more about esendex

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry! Learn more about esendex

freshMerge

by Fresh Finance

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content. Learn more about freshMerge

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content. Learn more about freshMerge

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

Inspire

by Quadient

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

M/TEXT CS

by kühn & weyh Software

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. Learn more about M/TEXT CS

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. Learn more about M/TEXT CS

Oceanus

by DataOceans

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform. Learn more about Oceanus

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform. Learn more about Oceanus

OmniOMS

by Newgen Software

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

OPINATOR

by Innology Ventures

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel. Learn more about OPINATOR

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel. Learn more about OPINATOR

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel Learn more about PersonalEffect TransMedia

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel Learn more about PersonalEffect TransMedia

Q-sender

by IT Brood Coporation

WA marketing software that allows businesses to send unlimited WA messages including text, image, video and documents. Learn more about Q-sender

WA marketing software that allows businesses to send unlimited WA messages including text, image, video and documents. Learn more about Q-sender

Queaxis

by Uninand Technologies

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Learn more about Queaxis

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Learn more about Queaxis

reinfer

by reinfer

Makes human conversations understandable at scale and actionable to machines Learn more about reinfer

Makes human conversations understandable at scale and actionable to machines Learn more about reinfer

Roojoom

by Roojoom

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Learn more about Roojoom

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Learn more about Roojoom

RTIM

by ALMATO

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. Learn more about RTIM

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. Learn more about RTIM

SmartCOMM

by Smart Communications

We help the worlds largest enterprises simplify their customer and business communications. Learn more about SmartCOMM

We help the worlds largest enterprises simplify their customer and business communications. Learn more about SmartCOMM

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

Striata

by Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata

Filter Results (53)

Product Rating

Users

Deployment

Features


What is Customer Communications Management Software?

Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.


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