Customer Communications Management Software

Find the best Customer Communications Management Software for your business. Compare product reviews and features to build your list.

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 26 products found

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Bria

by CounterPath

Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria

Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET

Brings joy to customer support by helping companies resolve problems faster. Learn more about UJET

freshMerge

by Fresh Finance

freshMerge is a licensed communication software solution managed by your marketing department that benefits your large sales team and employees. Dynamic newsletters, social media posts, and a downloadable print PDF mailer provide your sales team interactive content solutions to help build relationships and maintain business. Whether you have a sales team of 10 or 50,000+, inputting articles and photos once makes it easy to control messaging at the corporate level. Learn more about freshMerge

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content. Learn more about freshMerge

Five9 Cloud Contact Center Software empowers agents to provide a great omnichannel service experience to your customers, through phone, web, chat, email, mobile, or social. Get callers to the right agent with Intelligent Routing, and use screen pops to put customer information at their fingertips. Log interactions automatically to your CRM, monitor and coach agents, and report on your contact center's performance with real-time and historic metrics. See why contact centers start with Five9. Learn more about Five9

Cloud Customer Communications Management Solution - Inbound, Outbound, ACD, IVR, Chat, Email, Social, Call Recording, CRM Integration Learn more about Five9

Preferred Patron Loyalty

by Preferred Market Solutions

Loyalty Program Software - Rewards, Incentive Marketing, Web | Online |Tablet, Email, SMS, SMM, Direct Mail, Gift Cards and more Learn more about Preferred Patron Loyalty

Loyalty Program Software - Rewards, Incentive Marketing, Web | Online |Tablet, Email, SMS, SMM, Direct Mail, Gift Cards and more Learn more about Preferred Patron Loyalty

Demandforce

by Demandforce

Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. Learn more about Demandforce

Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. Learn more about Demandforce

Xpertdoc

by Xpertdoc Technologies

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth. Learn more about Xpertdoc

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth. Learn more about Xpertdoc

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

Helps business managers design, create, and control customized documents providing dynamic branding and rules-based personalization. Learn more about OpenText CCE

Helps business managers design, create, and control customized documents providing dynamic branding and rules-based personalization. Learn more about OpenText CCE

ActiveDocs is an award-winning global provider of template management and document automation solutions. Learn more about ActiveDocs Opus

ActiveDocs is an award-winning global provider of template management and document automation solutions. Learn more about ActiveDocs Opus

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network. Learn more about Altvia Correspond Premium Edition

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network. Learn more about Altvia Correspond Premium Edition

CCM Gateway

by Crawford Technologies

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

Cincom Eloquence

by Cincom Systems

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

EOS

by Ecrion Software

Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. Learn more about EOS

Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. Learn more about EOS

Exstream

by OpenText CEM

Customer communications management Learn more about Exstream

Customer communications management Learn more about Exstream

Groupnote

by Groupnote

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. Learn more about Groupnote

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. Learn more about Groupnote

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

Inspire

by Quadient

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

Messagepoint

by Messagepoint

CCM platform that allows organizations to manage business rules and customer communications content in the cloud. Learn more about Messagepoint

CCM platform that allows organizations to manage business rules and customer communications content in the cloud. Learn more about Messagepoint

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

OmniOMS

by Newgen Software

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

SmartCOMM

by SmartComms

Customer and business communications software for non-tech users. Deliver personalized pre-approved content to any channel. Learn more about SmartCOMM

Customer and business communications software for non-tech users. Deliver personalized pre-approved content to any channel. Learn more about SmartCOMM

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

Striata

by Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata