Customer Communications Management Software

Zendesk is the leading cloud-based help desk software built for better customer relationships. Interact with customers on any channel: text SMS, web, mobile app, phone, email, social media, and equip your agents with a full history of all customer interactions, including those tracked from 700+ app integrations. See why over 200,000 organizations in over 160 countries choose Zendesk. Learn more about Zendesk

Front powers the heart of business ¿ the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact. Learn more at frontapp.com. Learn more about Front App

Moxtra powers OneStop Portals, a virtual destination where organizations can manage their external relationships with their internal business teams to deliver the timeliness and quality of response required for today's environment. Manage identities, responsibilities, and interaction workflows within your app to ensure business continuity while providing a fluid experience with built-in bank-grade security, audit trails, and compliance. Learn more about Moxtra

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Recognized by Forbes as a Cloud100 company, Podium makes it easy to manage all your customer messages whether they started on Facebook, Google, Instagram, text messaging, or even your website. Every interaction from your leads, customers, and team members comes to your Podium Interaction Platform so you can respond quickly without jumping from inbox to inbox. With Podium, you¿ll have context for every conversation. Pick up the conversation at any time and you¿ll have a complete history of every Learn more about Podium

TrueDialog's Customer Support SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with our unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your entire team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere, anytime. Start within minutes. More Features. Half the Price. Learn more about TrueDialog

Ecrion Engage is a modular, highly scalable platform for Document Automation, Customer Communications, Customer Experience and Digital Experience. Available either on-premises or in the cloud, you deploy only the services you want. Developed from the ground-up as a single, integrated solution, and with packaged integrations to major CRM's, ERP's and Core Systems, Engage is quick and easy to implement. Learn more about Ecrion Engage

Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications. Whether dealing with simple correspondence or more complex documents, our intelligent content management capabilities uniquely enable marketers, customer experience and servicing teams to efficiently create timely, relevant, compliant and highly-personalized customer-facing communications across print and digital channels. Learn more about Messagepoint

HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Learn more about Knowledge Center

For Mac & iOS. Daylite is an all-in-one CRM for small businesses that want to track clients, deals, and projects in one place to stay organized. No more forgetting to follow up or letting details slip through the cracks. Sync with Apple Contacts & Calendar. Integrate with Apple Mail. Create custom follow-up lists, email templates, and project checklists. Try free for 30 days! Learn more about Daylite for Mac

Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip

Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com. Learn more about Demandforce

Payment gateway that utilizes two-way text messaging to enhance customer service and streamline payment processing. Learn more about Everyware

Userlike is a messaging-based CCM solution, combining website chat with mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24

ReminderCall is a HIPAA-compliant, Automated Appointment-Reminder Platform for Hospitals, Surgery Centers, Private Practices, and small businesses looking for a solution for chronic no-shows. Send reminder calls, 2-way text reminders, and email reminders, using your existing software. Use your own voice, the system's voice, or a combination of the two in English, French, or Spanish. See all confirmations and replies live. We are SOC-2 and HIPAA certified. 100% US-based. Learn more about ReminderCall

Voice, text and email broadcasting system designed to help group leaders communicate efficiently with members. Learn more about CallingPost

Maropost's digital marketing platforms help you turn prospects into clients by ensuring delivery of targeted messaging to the right contact at the right time. Through integrated marketing and sales automation, Maropost provides essential tools, strategic guidance and support needed to create more personalized customer experiences through a 360-degree business view from marketing automation to CRM, commerce, and customer support Learn more about Maropost

Beekeepers mobile platform is the single point of contact for your frontline workforce. With all communications and tools in one place, teams can improve business agility, productivity, and safety. Teams can resolve issues faster and manage non-routine work more efficiently, thanks to an intuitive employee experience and seamless integrations. Learn more about Beekeeper

LiveAgent is a fully-featured communications management software that utilizes omnichannel communication in real-time. Personalize your communication by harnessing the power of customer segmentation, automation, and a built-in CRM. Add notes, reminders, and take advantage of over 40+ integrations. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. Learn more about LiveAgent

Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more. Learn more about WhatsApp

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Cloud-based messaging application that provides media exchange, data encryption, photo editing, and more. Learn more about Telegram

Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. Learn more about Viber