Customer Communications Management Software

Find the best Customer Communications Management Software for your business. Compare product reviews and features to build your list.

What is Customer Communications Management Software?

keyboard_arrow_left Close Select Filters

Pricing Options

Popular Features

Users

Deployment

Filter Results (75)

Pricing Options

Popular Features

Users

Deployment

Why Capterra is free

Front is the leader customer communications software that help teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like support@ and sales@. With Front, you can assign customer emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Try Front for free. Learn more about Front App

Front is the leader customer communications software that helps teams collaborate around every email with more accountability, and effi Learn more about Front App

Zendesk builds customer communications software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk is the leading cloud-based help desk software built for better customer relationships. Learn more about Zendesk

TrueDialog

by TrueDialog

TrueDialog's Customer Support SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with our unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your entire team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere, anytime. Start within minutes. More Features. Half the Price. Learn more about TrueDialog

Customer Support SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale. Learn more about TrueDialog

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Ecrion Engage

by Ecrion Software

Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Learn more about Ecrion Engage

Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement. Learn more about Ecrion Engage

Messagepoint

by Messagepoint

Messagepoint is a SaaS-based Customer Communications Management (CCM) solution that enables organizations to enhance customer experiences with optimized communications. Whether dealing with simple correspondence or more complex documents, our intelligent content management capabilities uniquely enable marketers, customer experience and servicing teams to efficiently create timely, relevant, compliant and highly-personalized customer-facing communications across print and digital channels. Learn more about Messagepoint

Messagepoint is a SaaS-based Customer Communications Management solution that enables organizations to enhance the customer experience. Learn more about Messagepoint

amoCRM is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about amoCRM

amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about amoCRM

HelpCrunch

by HelpCrunch

HelpCrunch is a top-rated multi-channel customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch

HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster! Learn more about HelpCrunch

Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Learn more about Knowledge Center

Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information. Learn more about Knowledge Center

Demandforce

by Demandforce

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. Learn more about Demandforce

Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. Learn more about Demandforce

Bria

by CounterPath

Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria

Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria

Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24

Bitrix24 #1 free CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 4 million businesses. Learn more about Bitrix24

Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more. Learn more about WhatsApp

Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more. Learn more about WhatsApp

Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions. Learn more about Telegram

Secure messaging app that helps small businesses keep their customers up to date on news, events, and promotions. Learn more about Telegram

Viber

by Rakuten Viber

Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. Learn more about Viber

Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. Learn more about Viber

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET

Seismic is the leading global marketing and sales enablement solution. Learn more about Seismic

Seismic is the leading global marketing and sales enablement solution. Learn more about Seismic

FreeAgent CRM

by FreeAgent Network

FreeAgent CRM delivers a next-gen work experience. Our cloud-based platform help teams unlock productivity and grow sales effortlessly. Learn more about FreeAgent CRM

FreeAgent CRM delivers a next-gen work experience. Our cloud-based platform help teams unlock productivity and grow sales effortlessly. Learn more about FreeAgent CRM

JivoChat

by Jivosite

Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today Learn more about JivoChat

Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today Learn more about JivoChat

An all-in-one CRM, sales and marketing automation software you can customize to win more business Learn more about Keap

An all-in-one CRM, sales and marketing automation software you can customize to win more business Learn more about Keap

Smith.ai Live Chat is the fast & friendly way to capture, screen & convert website leads. Grow your business with qualified clients! Learn more about Smith.ai Live Website Chat

Smith.ai Live Chat is the fast & friendly way to capture, screen & convert website leads. Grow your business with qualified clients! Learn more about Smith.ai Live Website Chat

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat . Learn more about Blinger.io

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat . Learn more about Blinger.io

Best bulk sender software for whatsapp, send unlimited bulk whatsapp with the help of Whatsapp bulk sender tool, easy to use & most adv Learn more about Whatsapp bulk Sender Tool

Best bulk sender software for whatsapp, send unlimited bulk whatsapp with the help of Whatsapp bulk sender tool, easy to use & most adv Learn more about Whatsapp bulk Sender Tool

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders. Learn more about Documaker

Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders. Learn more about Documaker

ActiveDocs provides powerful and flexible document automation software for the world's biggest and brightest companies. Learn more about ActiveDocs Opus

ActiveDocs provides powerful and flexible document automation software for the world's biggest and brightest companies. Learn more about ActiveDocs Opus

Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging. Learn more about Airy Messenger

Airy helps you engage in meaningful conversations with your customers that form long-lasting relationships through messaging. Learn more about Airy Messenger

Brand Embassy

by Brand Embassy

Brand Embassy is an omnichannel digital customer service platform for contact centers. It is cloud scalable and costs saving solution. Learn more about Brand Embassy

Brand Embassy is an omnichannel digital customer service platform for contact centers. It is cloud scalable and costs saving solution. Learn more about Brand Embassy

Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile. Learn more about Clickatell Touch

Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile. Learn more about Clickatell Touch

Exstream

by OpenText CEM

Engagement enhancement software that helps businesses interact with customers via personalized and device-friendly communications. Learn more about Exstream

Engagement enhancement software that helps businesses interact with customers via personalized and device-friendly communications. Learn more about Exstream

Presence AI

by Messagera

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text Learn more about Presence AI

A communication solution dedicated to appointment-making businesses. Allow your customers to book, reschedule, ask Q's easily over text Learn more about Presence AI

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, & deliver all outbound tasks. Learn more about Customer Communication Management

Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, & deliver all outbound tasks. Learn more about Customer Communication Management

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Adbrain

by Adbrain

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Learn more about Adbrain

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Learn more about Adbrain

You will get 30 days FREE TRIAL, where you can setup your own AgentBot. No credit card required. Learn more about Aivo

You will get 30 days FREE TRIAL, where you can setup your own AgentBot. No credit card required. Learn more about Aivo

Artificial intelligence to manage text-messaging with your guests. Learn more about Akia

Artificial intelligence to manage text-messaging with your guests. Learn more about Akia

Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system. Learn more about Akio.CX

Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system. Learn more about Akio.CX

Alan Systems

by Alan Systems

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Learn more about Alan Systems

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Learn more about Alan Systems

Ambit AI

by Ambit AI

Ambit is a conversational AI (chatbot) platform that allows you to have automated conversations with your customers & employees 24/7 Learn more about Ambit AI

Ambit is a conversational AI (chatbot) platform that allows you to have automated conversations with your customers & employees 24/7 Learn more about Ambit AI

CCM Gateway

by Crawford Technologies

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

ConexWork

by ConexWork

CONEXwork is an application for mobile devices and laptops that enables clients and providers to communicate effectively. Learn more about ConexWork

CONEXwork is an application for mobile devices and laptops that enables clients and providers to communicate effectively. Learn more about ConexWork

Correspondence enables insurers to create, approve and deliver regulatory compliant, accurate and personalized claims correspondence. Learn more about Correspondence

Correspondence enables insurers to create, approve and deliver regulatory compliant, accurate and personalized claims correspondence. Learn more about Correspondence

Cosmose

by Cosmose

Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels. Learn more about Cosmose

Cosmose, sophisticated location technology that allows retailers to target offline customers via online channels. Learn more about Cosmose

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Easyping.me

by Easyping.Me

Easyping.me is a social messaging platform that integrates with social messaging apps to chat directly with your customers. Learn more about Easyping.me

Easyping.me is a social messaging platform that integrates with social messaging apps to chat directly with your customers. Learn more about Easyping.me

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

esendex

by esendex

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry! Learn more about esendex

Combine Esendex SMS, Voice, Email & Web solutions to maximize communications. We offer specific features for your industry! Learn more about esendex

freshMerge

by Fresh Finance

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content. Learn more about freshMerge

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content. Learn more about freshMerge

Gladly

by Gladly

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place. Learn more about Gladly

Gladly puts people at the center of customer service with a platform that ties all communication across any channel in one place. Learn more about Gladly

GoDesk

by RLike Design Labs

As a Hotelier how do you "Ensure" you deliver the best Guest Experience you "Intend" to deliver? By listening closely! using GoDesk Learn more about GoDesk

As a Hotelier how do you "Ensure" you deliver the best Guest Experience you "Intend" to deliver? By listening closely! using GoDesk Learn more about GoDesk

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

impower

by OwnerListens

Web-based application for businesses to help them manage instant customer communications from a single platform. Learn more about impower

Web-based application for businesses to help them manage instant customer communications from a single platform. Learn more about impower

Optimize customer communication through creation of interactive documents and automation of multi-channel delivery. Learn more about KSL Suite

Optimize customer communication through creation of interactive documents and automation of multi-channel delivery. Learn more about KSL Suite

LinkFusions

by LinkFusions

Enables users to reach their customers using text, MMS, email, surveys & more. Learn more about LinkFusions

Enables users to reach their customers using text, MMS, email, surveys & more. Learn more about LinkFusions

Loopon

by Loopon

All-in-one tool that helps hotels automate guest communication and improve quality of the stay. Learn more about Loopon

All-in-one tool that helps hotels automate guest communication and improve quality of the stay. Learn more about Loopon

M/TEXT CS

by kühn & weyh Software

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. Learn more about M/TEXT CS

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. Learn more about M/TEXT CS

Maptrial

by Meditrial Europe

Maptrial provides special user capabilities for unprecedented ease of trial management. Learn more about Maptrial

Maptrial provides special user capabilities for unprecedented ease of trial management. Learn more about Maptrial

Oceanus

by DataOceans

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform. Learn more about Oceanus

CCM solution delivered as a managed service that helps companies manage and deliver personalized communications from one platform. Learn more about Oceanus

Omnigage

by Omnigage

Helps streamline business communications with customers. Learn more about Omnigage

Helps streamline business communications with customers. Learn more about Omnigage

OmniOMS

by Newgen Software

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

OPINATOR

by Innology Ventures

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel. Learn more about OPINATOR

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel. Learn more about OPINATOR

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel Learn more about PersonalEffect TransMedia

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel Learn more about PersonalEffect TransMedia

Queaxis

by Uninand Technologies

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Learn more about Queaxis

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Learn more about Queaxis

reinfer

by reinfer

Makes human conversations understandable at scale and actionable to machines Learn more about reinfer

Makes human conversations understandable at scale and actionable to machines Learn more about reinfer

Roojoom

by Roojoom

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Learn more about Roojoom

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Learn more about Roojoom

RTIM

by ALMATO

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. Learn more about RTIM

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. Learn more about RTIM

SmartCOMM

by Smart Communications

We help the worlds largest enterprises simplify their customer and business communications. Learn more about SmartCOMM

We help the worlds largest enterprises simplify their customer and business communications. Learn more about SmartCOMM

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

SPREAD

by SPREAD

SPREAD : marketing CRM to automate your customer relationship. It allows you to build your engagement : acquisition, knowledge, loyalty Learn more about SPREAD

SPREAD : marketing CRM to automate your customer relationship. It allows you to build your engagement : acquisition, knowledge, loyalty Learn more about SPREAD

Striata

by Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata

Tango+

by Elixir Technologies

SaaS portal for organizing and streamlining employee and customer correspondence. Learn more about Tango+

SaaS portal for organizing and streamlining employee and customer correspondence. Learn more about Tango+

TRDATA

by TRDATA

TRDATA provides scalable valuation, trading and risk analysis platform for investment companies Learn more about TRDATA

TRDATA provides scalable valuation, trading and risk analysis platform for investment companies Learn more about TRDATA

VoiceSage

by VoiceSage

Cloud communication platform transforming business communications with SMS, Rich Media Messaging, Interactive Voice Response and Email. Learn more about VoiceSage

Cloud communication platform transforming business communications with SMS, Rich Media Messaging, Interactive Voice Response and Email. Learn more about VoiceSage


What is Customer Communications Management Software?

Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.


Loading...