Customer Communications Management Software

Find the best Customer Communications Management Software for your business. Compare product reviews and features to build your list.

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TrueDialog's Contact Center SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere anytime.. Start within minutes. More Features. Half the Price. Learn more about TrueDialog

Contact Center SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale. Learn more about TrueDialog

We are your one stop shop for all of your customer communication needs, allowing you to easily manage various channels from Ringless Voicemail, Voice Broadcasting, SMS marketing, email, and more! Learn more about Ytel Platform

Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate. Learn more about Ytel Platform

freshMerge

by Fresh Finance

freshMerge is a licensed communication software solution managed by your marketing department that benefits your large sales team and employees. Dynamic newsletters, social media posts, and a downloadable print PDF mailer provide your sales team interactive content solutions to help build relationships and maintain business. Whether you have a sales team of 10 or 50,000+, inputting articles and photos once makes it easy to control messaging at the corporate level. Learn more about freshMerge

Email, Social Media, and Print SaaS for large sales teams that send out the same individually branded content. Learn more about freshMerge

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time. Learn more about Demandforce

Marketing automation solution that helps automate customer communications through appointment reminders, surveys, review prompts, etc. Learn more about Demandforce

Qualifio is the leading interactive marketing and data collection platform. It allows publishers, brands and agencies to easily create and publish interactive content on websites, mobile apps and social media, with no technical skills needed. Quizzes, contests, surveys, tests, animated games and 40+ customizable campaign formats allow them to collect data and to grow, engage, qualify, segment and monetize their digital audiences. Learn more about Qualifio

Qualifio platform allows you to engage your audiences & collect data through the creation & publication of 40+ interactive formats. Learn more about Qualifio

UJET is an enterprise-grade platform that makes it simple for any company to provide intuitive modern-day support. UJET offers a holistic platform for voice and chat channels that customers can reach via an app, website, or IVR. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple SDK to take the frustration out of customer support and in turn provide a sleek, modern smartphone era experience. Learn more about UJET

Brings joy to customer support by helping companies resolve problems faster. Learn more about UJET

Five9 brings the power of Practical AI to the contact center and your agents to create personalized, omnichannel customer experiences over the phone, web, chat, email, mobile and social. Use customer intent data and intelligent routing to get your customers to the right agent. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM and monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Call Center Software powered by Practical AI - Inbound, Outbound, ACD, IVR, CRM Integration, Chat, Email, Social, Call Recording Learn more about Five9

Bria

by CounterPath

Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria

Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria

CCM platform that allows organizations to manage business rules and customer communications content in the cloud. Learn more about Messagepoint

CCM platform that allows organizations to manage business rules and customer communications content in the cloud. Learn more about Messagepoint

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data. Learn more about Zendesk Connect

Customer engagement and communication tool that generates personalized messges levereging existing customer interaction history data. Learn more about Zendesk Connect

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Xpertdoc

by Xpertdoc Technologies

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth. Learn more about Xpertdoc

We provide an industry-leading Customer Communications Management (CCM) software, delivering improved client retention and growth. Learn more about Xpertdoc

Helps business managers design, create, and control customized documents providing dynamic branding and rules-based personalization. Learn more about OpenText CCE

Helps business managers design, create, and control customized documents providing dynamic branding and rules-based personalization. Learn more about OpenText CCE

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

Improve customer communications and document processes with real-time document generation tool. Learn more about WebDocs Generation

ActiveDocs is an award-winning global provider of template management and document automation solutions. Learn more about ActiveDocs Opus

ActiveDocs is an award-winning global provider of template management and document automation solutions. Learn more about ActiveDocs Opus

Adbrain

by Adbrain

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Learn more about Adbrain

Helps to engage with customers with a personalized, consistent message across devices, channels, and platforms. Learn more about Adbrain

Alan Systems

by Alan Systems

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Learn more about Alan Systems

Alan Systems increases your performance in sales and customer service area and is making work more productive and enjoyable. Learn more about Alan Systems

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network. Learn more about Altvia Correspond Premium Edition

Take your relationships to the next level with Altvia Correspond Premium, an end-to-end solution to communicate with your network. Learn more about Altvia Correspond Premium Edition

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat . Learn more about Blinger.io

Blinger.io is the best omni-channel software platform that provides access to messengers, email and live chat . Learn more about Blinger.io

CCM Gateway

by Crawford Technologies

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

Customer communications archiving and management solution that provides high-volume document classification, indexing, and storage. Learn more about CCM Gateway

Cincom Eloquence

by Cincom Systems

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Improve customer experience and streamline customer communications processes with document design, delivery, and deployment tools. Learn more about Cincom Eloquence

Comapi

by Comapi

Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications Learn more about Comapi

Comapi is a communications software that offers features such as live chat, SMS, app messaging and push notifications Learn more about Comapi

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Customer Communications Manager empowers businesses to manage the engagement and communication with customers across multiple channels Learn more about Customer Communications Manager

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

Print and digital document production solution designed to manage engaging customer communications. Learn more about EngageOne Server

EOS

by Ecrion Software

Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. Learn more about EOS

Ecrion Converse helps business line managers oversee the entire document production and distribution flow in a company. Learn more about EOS

Exstream

by OpenText CEM

Customer communications management Learn more about Exstream

Customer communications management Learn more about Exstream

Groupnote

by Groupnote

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. Learn more about Groupnote

One way group chat that allows to send group messages with no replies at schools, sport clubs or any other businesses. Learn more about Groupnote

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

Helps organisations produce meaningful and omni channel customer communication. Learn more about HARMONIE COMMUNICATION SUITE

Inspire

by Quadient

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

M/TEXT CS

by kühn & weyh Software

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. Learn more about M/TEXT CS

M/TEXT CS helps to integrate successful customer communications management (CCM) and effective document creation. Learn more about M/TEXT CS

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

Customer Communications Management solutions are designed to holistically manage customer communications across all lines-of-business. Learn more about Napersoft CCM

OmniOMS

by Newgen Software

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

Engage your customers across multiple channels with personalized communications design and authoring capabilities. Learn more about OmniOMS

OPINATOR

by Innology Ventures

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel. Learn more about OPINATOR

Customer experience management platform with personalized interactions with customers, actionable intelligence, and is multi-channel. Learn more about OPINATOR

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel Learn more about PersonalEffect TransMedia

An all-in-one solution for creating and launching integrated, personalized campaigns across every channel Learn more about PersonalEffect TransMedia

Queaxis

by Uninand Technologies

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Learn more about Queaxis

Queue management solution that can control customer flow and support the staff in managing customers in any kind of environment. Learn more about Queaxis

reinfer

by reinfer

Makes human conversations understandable at scale and actionable to machines Learn more about reinfer

Makes human conversations understandable at scale and actionable to machines Learn more about reinfer

Roojoom

by Roojoom

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Learn more about Roojoom

Roojooms is a customer journey management platform that creates relevant and personal digital experiences across all channels. Learn more about Roojoom

RTIM

by ALMATO

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. Learn more about RTIM

RTIM is an Real Time Interaction Management software that that analyzes data and supports employees when interacting with the customer. Learn more about RTIM

SmartCOMM

by SmartComms

Customer and business communications software for non-tech users. Deliver personalized pre-approved content to any channel. Learn more about SmartCOMM

Customer and business communications software for non-tech users. Deliver personalized pre-approved content to any channel. Learn more about SmartCOMM

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

Smartz Chat is a solution that allows for two way communications as an alternative to traditional methods. Learn more about Smartz Chat

Striata

by Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata

Our scalable and O/S agnostic application platform supports large volume generation, distribution and storage of messages and documents Learn more about Striata

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