LiveAgent vs Telegram

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Designed for personal use and businesses of all sizes, it is an instant messaging platform that allows users to share files, have secret chats, and more.

Rating


4.7 / 5
(746)
Read All Reviews

4.6 / 5
(1144)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."


4.7 / 5


  • "Ve been using Telegram for 5 years now, and I still get impressed by every update they launch. I love how easy to use and secure this app is."

  • "Easy to use, group functionality is great and ability to start secured chats between contacts."

Customer Support


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."


4.3 / 5


  • "Have a great community of channels with different topics to stay tunned to any news."

  • "We use links, social previews, messages schedule tool, polls, and many other things: our community is happy to follow us on Telegram, so we are."

Features & Functionality


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."


4.5 / 5


  • "A good experience for a bussiness tool turned out better than the other competitors. Beautiful layout, lightweight, responsive interface."

  • "I love the simplicity of the app and the ability to communicate with different departments within the company."

Value for Money


4.6 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."


4.7 / 5


  • "What's great is, this app doesn't cost you anything, it's totally FREE (but of course you'll need a wifi or data connection to use the app)."

  • "Telegram allows me to stay in touch with international colleagues easily and cost efficiently."

Product Features

  • check Batch Communications
  • check Chat / Messaging
  • close Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • close On-Demand Communications
  • check Personalization
  • close Print Management
  • check Template Management
  • close Video Content
  • check Batch Communications
  • check Chat / Messaging
  • close Content Management
  • close Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • close Personalization
  • close Print Management
  • close Template Management
  • check Video Content

Screenshots

View 5 screenshots 142696 thumb
View 5 screenshots 130907 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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LiveAgent vs Telegram

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