Knowledge Center vs Front App

Starting Price

Not provided by vendor

$9.00/month/user

Best For

We serve companies of various sizes, in both the private and public sectors. Our knowledge management platform is used by over 150,000 service agents worldwide.

Any team that relies on email to get work done both internally and externally.

Rating


4.7 / 5
(13)
Read All Reviews

4.3 / 5
(118)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.6 / 5



4.4 / 5


  • "In my opinion, it's the best app out for email organization for multiple users. Easy to use and we never have had problems with it."

  • "Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)."

Customer Support


4.6 / 5



4.3 / 5


  • "Front is a great helpdesk, super flexible and easy to use."

  • "Front is a fantastic unified inbox that our company uses to handle all customer support requests."

Features & Functionality


4.5 / 5


  • "The intuitive handling, the wide area of application as well as the capability to cover complex business needs."

  • "I was tasked to find out a professional & suiting knowledge platform to support the customer service environment of a Telco company."


4.2 / 5


  • "It is an elegantly designed application that offers a great user interface and experience."

  • "Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins."

Value for Money


4.6 / 5



4.1 / 5


Product Features

  • close Batch Communications
  • close Chat / Messaging
  • check Content Management
  • close Email Distribution
  • check Interactive Content
  • check Multi-Channel Communication
  • close On-Demand Communications
  • close Personalization
  • close Print Management
  • check Template Management
  • check Video Content
  • check Batch Communications
  • check Chat / Messaging
  • close Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • close Personalization
  • close Print Management
  • check Template Management
  • close Video Content

Screenshots

View 5 screenshots 176784 thumb
View 4 screenshots 98825 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Knowledge Center vs Front App

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