Zendesk vs Knowledge Center

Starting Price

$5.00/month/user

Not provided by vendor

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

We serve companies of various sizes, in both the private and public sectors. Our knowledge management platform is used by over 150,000 service agents worldwide.

Rating


4.5 / 5
(2164)


4.5 / 5
(16)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • check Batch Communications
  • close Chat / Messaging
  • close Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • close Personalization
  • close Print Management
  • check Template Management
  • check Video Content
  • close Batch Communications
  • close Chat / Messaging
  • check Content Management
  • close Email Distribution
  • check Interactive Content
  • check Multi-Channel Communication
  • close On-Demand Communications
  • close Personalization
  • close Print Management
  • check Template Management
  • check Video Content

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk vs Knowledge Center

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