Zoho Desk vs Customer Communications Manager

Starting Price

$12.00/month/user

Not provided by vendor

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Insurance (Policy and claims correspondence), Financial Services (Leasing, Mortgages, Credit Unions), Government (Local, State, Federal, National, Regulators and related institutions), Utilities

Rating


4.5 / 5
(1593)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."



Customer Support


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."



Features & Functionality


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."



Value for Money


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."



Product Features

  • check Batch Communications
  • check Chat / Messaging
  • check Content Management
  • check Email Distribution
  • check Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • check Personalization
  • close Print Management
  • check Template Management
  • check Video Content
  • check Batch Communications
  • close Chat / Messaging
  • check Content Management
  • check Email Distribution
  • check Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • check Personalization
  • check Print Management
  • check Template Management
  • close Video Content

Screenshots

View 5 screenshots 153423 thumb
View 4 screenshots 85797 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Zoho Desk vs Customer Communications Manager

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