Bria vs Zendesk

Starting Price

$0.99/month/user

$5.00/month/user

Best For

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.3 / 5
(71)
Read All Reviews

4.4 / 5
(2324)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.1 / 5


  • "The product is affordable, lightweight, and easy to use."

  • "It's really fast and easy to use once it's set up. Even if you have a small team I'd use it for the calling."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


3.7 / 5



4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.1 / 5


  • "As regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc."

  • "Easy to install, quick to get going every day. Great replacement for a hard phone and works well with my VOIP service."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.1 / 5


  • "I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy."

  • "Good pricing (Bria retail), easy, design, Windows but also other os."


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • close Batch Communications
  • close Chat / Messaging
  • close Content Management
  • close Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • close On-Demand Communications
  • close Personalization
  • close Print Management
  • close Template Management
  • close Video Content
  • check Batch Communications
  • check Chat / Messaging
  • check Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • check Personalization
  • close Print Management
  • close Template Management
  • check Video Content

Screenshots

View 5 screenshots 103469 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Bria vs Zendesk

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