FreeAgent CRM vs Zendesk

Starting Price

$25.00/month

$5.00/month/user

Best For

Customer Relationship Work Management - Sales collaboration software that transforms how go-to-market teams work together and drive revenue by delivering more value to customers

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.6 / 5
(43)
Read All Reviews

4.4 / 5
(2326)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Ease of use and how it can be modified to fit my business. I appreciate the training and the customer support."

  • "FreeAgent is so easy to use, so intuitive, I love it."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


5 / 5


  • "Very responsive support team when I have questions."

  • "Customer representatives really work very hard to provide the best training and support."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.5 / 5


  • "Great value for money and round the clock customer support, you can customize and tailor to suit your purpose."

  • "FreeAgent CRM said they would be happy to build what I need at no extra cost."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.7 / 5



4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • close Batch Communications
  • close Chat / Messaging
  • close Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • close On-Demand Communications
  • check Personalization
  • close Print Management
  • check Template Management
  • close Video Content
  • check Batch Communications
  • check Chat / Messaging
  • check Content Management
  • check Email Distribution
  • check Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • check Personalization
  • check Print Management
  • check Template Management
  • check Video Content

Screenshots

View 5 screenshots 176692 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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FreeAgent CRM vs Zendesk

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