TrueDialog vs Zendesk vs Zendesk Connect

Starting Price

$50.00/month

$5.00/month/user

$153.00/month

Best For

Enterprise business, SMB, Call Centers, Customer Support, SMS Marketing, Higher Education, Retail/eTail, QSR, Travel & Entertainment, Franchise, CPG, Banking, Developer API

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Not provided by vendor

Rating


5 / 5
(10)


4.5 / 5
(2098)


4.5 / 5
(2098)

Ideal number of Users

1 - 1000+

1 - 1000+

Not provided by vendor

Ease of Use


4.5 / 5

4.5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

4 / 5

Product Features

  • check Batch Communications
  • check Chat / Messaging
  • close Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • check Personalization
  • close Print Management
  • close Template Management
  • close Video Content
  • check Batch Communications
  • close Chat / Messaging
  • close Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • close Personalization
  • close Print Management
  • check Template Management
  • check Video Content
  • close Batch Communications
  • close Chat / Messaging
  • check Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • close On-Demand Communications
  • check Personalization
  • close Print Management
  • close Template Management
  • close Video Content

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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TrueDialog vs Zendesk vs Zendesk Connect

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