Demandforce vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

From doctors to auto shop owners, the Demandforce software is for small business owners in the dental, medical, spa, and salon, automotive and veterinary industries.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


3.5 / 5
(40)
Read All Reviews

4.4 / 5
(2321)
Read All Reviews

Ideal number of Users

1 - 999

1 - 1000+

Ease of Use


3.8 / 5


  • "I thought the software was intuitive and easy to use."

  • "Fairly easy to use, lot's of features for campaigns to survey or inform your clients."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


3.5 / 5



4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


3.5 / 5



4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


3.1 / 5



4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • check Batch Communications
  • close Chat / Messaging
  • close Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • close On-Demand Communications
  • check Personalization
  • check Print Management
  • check Template Management
  • close Video Content
  • check Batch Communications
  • check Chat / Messaging
  • check Content Management
  • check Email Distribution
  • close Interactive Content
  • check Multi-Channel Communication
  • check On-Demand Communications
  • check Personalization
  • close Print Management
  • close Template Management
  • check Video Content

Screenshots

View 3 screenshots 88638 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Demandforce vs Zendesk

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