# 2024 Capterra Shortlist for Customer Communications Management | Capterra

> Discover the highest-rated & most popular Customer Communications Management Software of 2024. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/customer-communications-management-software/shortlist

---

# 2024 Capterra Shortlist for Customer Communications Management

-   [All Products](https://www.capterra.com/customer-communications-management-software/)
-   [Capterra Shortlist](https://www.capterra.com/customer-communications-management-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/180345/WhatsApp/)

## [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

[4.7 (16354)](https://www.capterra.com/p/180345/WhatsApp/reviews/)[View all reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/)

[](https://www.capterra.com/p/180345/WhatsApp/)

WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.

Overall Score

100/100

Popularity: 50/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.3

Features

4.6

Value for Money

4.7

Paid plans start at

Not provided by the vendor

Category Features

11/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/180347/Telegram/)

## [Telegram](https://www.capterra.com/p/180347/Telegram/)

[4.7 (6415)](https://www.capterra.com/p/180347/Telegram/reviews/)[View all reviews](https://www.capterra.com/p/180347/Telegram/reviews/)

[](https://www.capterra.com/p/180347/Telegram/)

Telegram is a secure and fast messaging application for mobile and desktop devices.

Overall Score

95/100

Popularity: 46/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.3

Features

4.6

Value for Money

4.7

Paid plans start at

Not provided by the vendor

Category Features

8/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/161326/Broadly-Reviews/)

## [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)[View all reviews](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

[](https://www.capterra.com/p/161326/Broadly-Reviews/)

Consolidate leads and streamline communication to win more business. Broadly helps local businesses engage with leads and customers.

Overall Score

86/100

Popularity: 36/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.7

Value for Money

4.6

Paid plans start at

$249.00Per Month

Free Trial

Free Version

Category Features

8/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/124981/Freshdesk/)

## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

12/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/167015/Text-Request/)

## [Text Request](https://www.capterra.com/p/167015/Text-Request/)

[4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/)[View all reviews](https://www.capterra.com/p/167015/Text-Request/reviews/)

[](https://www.capterra.com/p/167015/Text-Request/)

The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Overall Score

86/100

Popularity: 37/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$59.00Per Month

Free Trial

Free Version

Category Features

12/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/180348/Viber/)

## [Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4059)](https://www.capterra.com/p/180348/Viber/reviews/)[View all reviews](https://www.capterra.com/p/180348/Viber/reviews/)

[](https://www.capterra.com/p/180348/Viber/)

Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.

Overall Score

84/100

Popularity: 37/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.3

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

10/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/134347/Intercom/)

## [Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.

Overall Score

83/100

Popularity: 35/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.0

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

11/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk offers the industry leading customer support solution.

Overall Score

83/100

Popularity: 35/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

12/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.

Overall Score

82/100

Popularity: 34/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

13/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.

Overall Score

81/100

Popularity: 32/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

9/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/210968/Superchat/)

## [Superchat](https://www.capterra.com/p/210968/Superchat/)

[4.8 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)[View all reviews](https://www.capterra.com/p/210968/Superchat/reviews/)

[](https://www.capterra.com/p/210968/Superchat/)

WhatsApp Business, Facebook Messenger, Google Business, Instagram, SMS and email combined in one platform.

Overall Score

81/100

Popularity: 31/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.6

Value for Money

4.4

Paid plans start at

€79.00Per Month

Free Trial

Free Version

Category Features

16/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144040/Tidio-Chat/)

## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[](https://www.capterra.com/p/144040/Tidio-Chat/)

Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.

Overall Score

80/100

Popularity: 31/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

13/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/113540/Bitrix24/)

## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Bitrix24 is #1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.

Overall Score

79/100

Popularity: 33/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

$69.00Per Month

Free Trial

Free Version

Category Features

4/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

[](https://www.capterra.com/p/132901/Front/)

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.

Overall Score

79/100

Popularity: 30/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

10/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156723/Gladly/)

## [Gladly](https://www.capterra.com/p/156723/Gladly/)

[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)[View all reviews](https://www.capterra.com/p/156723/Gladly/reviews/)

[](https://www.capterra.com/p/156723/Gladly/)

Manage all customer conversations in one lifelong thread across every channel—voice, chat, email, etc—with context that never resets.

Overall Score

77/100

Popularity: 27/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

14/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/185973/HelpDesk/)

## [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)

[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)[View all reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)

[](https://www.capterra.com/p/185973/HelpDesk/)

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.

Overall Score

77/100

Popularity: 28/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

16/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

[](https://www.capterra.com/p/157853/JustCall/)

JustCall is a cloud-based communication platform for sales and support teams with AI insights, automation, and 100+ integrations.

Overall Score

76/100

Popularity: 30/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

8/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164285/Podium/)

## [Podium](https://www.capterra.com/p/164285/Podium/)

[4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/)[View all reviews](https://www.capterra.com/p/164285/Podium/reviews/)

[](https://www.capterra.com/p/164285/Podium/)

Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back.

Overall Score

76/100

Popularity: 33/50

Ratings: 43/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.0

Features

4.2

Value for Money

3.9

Paid plans start at

Not provided by the vendor

Category Features

14/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/155357/Gorgias/)

## [Gorgias](https://www.capterra.com/p/155357/Gorgias/)

[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)[View all reviews](https://www.capterra.com/p/155357/Gorgias/reviews/)

[](https://www.capterra.com/p/155357/Gorgias/)

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

$60.00Per Month

Free Trial

Free Version

Category Features

12/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136909/Help-Scout/)

## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)[View all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[](https://www.capterra.com/p/136909/Help-Scout/)

Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

10/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152884/Missive/)

## [Missive](https://www.capterra.com/p/152884/Missive/)

[4.9 (170)](https://www.capterra.com/p/152884/Missive/reviews/)[View all reviews](https://www.capterra.com/p/152884/Missive/reviews/)

[](https://www.capterra.com/p/152884/Missive/)

Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.

Overall Score

75/100

Popularity: 25/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.6

Paid plans start at

$18.00Per Month

Free Trial

Free Version

Category Features

13/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$110.00Per Month

Free Trial

Free Version

Category Features

10/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/244582/Chaty/)

## [Chaty](https://www.capterra.com/p/244582/Chaty/)

[5.0 (41)](https://www.capterra.com/p/244582/Chaty/reviews/)[View all reviews](https://www.capterra.com/p/244582/Chaty/reviews/)

[](https://www.capterra.com/p/244582/Chaty/)

Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger & more.

Overall Score

73/100

Popularity: 23/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.8

Features

4.8

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

5/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/173154/Chekkit-Reputation/)

## [Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/)

[4.8 (82)](https://www.capterra.com/p/173154/Chekkit-Reputation/reviews/)[View all reviews](https://www.capterra.com/p/173154/Chekkit-Reputation/reviews/)

[](https://www.capterra.com/p/173154/Chekkit-Reputation/)

Chekkit is a customer interaction platform that helps local businesses get found online, be the obvious choice, and win more business.

Overall Score

73/100

Popularity: 23/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.9

Features

4.8

Value for Money

4.8

Paid plans start at

$149.00Per Month

Free Trial

Free Version

Category Features

12/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158128/Kustomer/)

## [Kustomer](https://www.capterra.com/p/158128/Kustomer/)

[4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/)[View all reviews](https://www.capterra.com/p/158128/Kustomer/reviews/)

[](https://www.capterra.com/p/158128/Kustomer/)

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.

Overall Score

73/100

Popularity: 24/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.4

Paid plans start at

$89.00Per Month

Free Trial

Free Version

Category Features

14/21

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Customer Communications Management Software](https://www.capterra.com/customer-communications-management-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:October 30, 2024