--- title: "Best Customer Engagement Software 2026 | Capterra" description: "Find the top Customer Engagement software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-engagement-software/" page_type: "category" language: "en" --- # Best Customer Engagement Software ## Text Rating: 4.7 out of 5 (30 reviews) Profile: [Text](https://www.capterra.com/p/10031687/Text/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer engagement software that builds one profile per customer from every visit, chat, and ticket. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Generative AI: 5.0 rating - Customizable Branding: 4.7 rating - Reporting/Analytics: 4.7 rating - Customer Portal: 4.0 rating #### Lowest rated features - Customizable Templates: 5.0 rating - Multi-Channel Communication: 5.0 rating #### Feature-related review snippet Reviewer: Bart C. Reviewer details: Design, 51-200 employees Published: May 15, 2026 > "Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience." ### Gallery tab Ease of use: 4.7 out of 5 (30 reviews) #### Related review snippet Reviewer: Samantha S. Reviewer details: Education Management, 51-200 employees Published: April 23, 2026 > "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms." ### Integrations tab Text connects with 44+ software tools. [See all integrations](https://www.capterra.com/p/10031687/Text/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - WordPress: 5.0 rating - Shopify: 4.5 rating - LiveChat: 5.0 rating - ChatGPT: 4.4 rating #### Integrations-related review snippet Reviewer: Samantha S. Reviewer details: Education Management, 51-200 employees Published: April 23, 2026 > "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms." --- ## USAN Contact Suite for Amazon Connect Rating: 5.0 out of 5 (3 reviews) Profile: [USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.7 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Communication Management: 5.0 rating - Customer Database: 5.0 rating - Multi-Channel Communication: 5.0 rating - Reporting/Analytics: 5.0 rating ### Gallery tab Ease of use: 5.0 out of 5 (3 reviews) ### Integrations tab USAN Contact Suite for Amazon Connect connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#integrations) #### Most popular integrations - Calabrio ONE: 4.5 rating - AWS CloudFormation: 4.5 rating - Amazon Connect: 4.5 rating - DNCScrub: 4.5 rating --- ## Adobe Customer Journey Analytics Rating: 4.6 out of 5 (5 reviews) Profile: [Adobe Customer Journey Analytics](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 3.3 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.0 rating - Customer History: 3.5 rating - Communication Management: 4.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (5 reviews) ### Integrations tab Adobe Customer Journey Analytics connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/#integrations) #### Most popular integrations - Google Cloud: 4.7 rating - Microsoft Azure: 4.6 rating - Amazon S3: 4.7 rating - Adobe Analytics: 4.5 rating - Snowflake: 4.7 rating - Adobe Experience Cloud: 4.5 rating - Adobe Target: 4.0 rating - Quantum Metric: 4.7 rating - Adobe Real-Time CDP: 4.2 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Freshdesk Rating: 4.5 out of 5 (3,470 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.2 rating - Email Management: 4.6 rating - Access Controls/Permissions: 4.8 rating - Activity Tracking: 4.5 rating #### Lowest rated features - Customer Experience Management: 4.0 rating - Widgets: 4.0 rating - Content Management: 4.4 rating - Alerts/Notifications: 4.5 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,470 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Zendesk Suite Rating: 4.4 out of 5 (4,090 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk Support is the leading help desk software built for better customer relationships. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Content Management: 4.5 rating - Email Management: 4.8 rating - Activity Tracking: 4.7 rating - Reporting/Analytics: 4.8 rating #### Lowest rated features - Live Chat: 4.3 rating - Customer Database: 4.5 rating - Customizable Templates: 4.0 rating - Alerts/Notifications: 4.7 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,090 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 219+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Coconut Software Rating: 4.6 out of 5 (18 reviews) Profile: [Coconut Software](https://www.capterra.com/p/140810/Coconut-Calendar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: No Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Communication Management: Available - Alerts/Notifications: Available - Engagement Tracking: Available - Multi-Channel Communication: Not available - Customer History: Available - Third-Party Integrations: Available - Live Chat: Available - Activity Dashboard: Available - Email Management: Not available - Feedback Management: Available - Customer Experience Management: Not available ### Gallery tab Ease of use: 4.7 out of 5 (18 reviews) ### Integrations tab Coconut Software connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/140810/Coconut-Calendar/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 4.5 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating - Twilio: 4.4 rating --- ## White Label Loyalty Rating: 4.8 out of 5 (16 reviews) Profile: [White Label Loyalty](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Engage customers with personalised rewards, gamification, and automated campaigns - and see a 66% uplift in engagement. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: £1999.00 Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Communication Management: Available - Alerts/Notifications: Available - Engagement Tracking: Available - Multi-Channel Communication: Available - Customer History: Available - Third-Party Integrations: Available - Live Chat: Not available - Activity Dashboard: Available - Email Management: Available - Feedback Management: Available - Customer Experience Management: Available ### Gallery tab Ease of use: 4.6 out of 5 (16 reviews) ### Integrations tab White Label Loyalty connects with 276+ software tools. [See all integrations](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Instagram: 4.7 rating - HubSpot CRM: 4.5 rating - Stripe: 4.6 rating - Meta for Business: 4.4 rating - Tableau: 4.6 rating --- ## ReviewInc Rating: 4.8 out of 5 (35 reviews) Profile: [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 5.0 rating - Third-Party Integrations: 5.0 rating - Customizable Branding: 5.0 rating - Email Management: 5.0 rating #### Lowest rated features - Multi-Channel Communication: 5.0 rating - Surveys & Feedback: 5.0 rating #### Feature-related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Gallery tab Ease of use: 4.7 out of 5 (35 reviews) #### Related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Integrations tab ReviewInc connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/141023/ReviewInc/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - Okta: 4.7 rating - JobNimbus: 4.6 rating #### Integrations-related review snippet Reviewer: John T. Reviewer details: Medical Practice, 11-50 employees Published: January 21, 2021 > "They have a nicely integrated system." --- ## Birdeye Rating: 4.7 out of 5 (705 reviews) Profile: [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive platform - Enhanced online reputation management Cons: - Recurring technical and integration problems - Inconsistent support and communication #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.6 rating - Surveys & Feedback: 4.8 rating - Communication Management: 4.6 rating - Customer Experience Management: 4.7 rating #### Lowest rated features - Third-Party Integrations: 4.3 rating - Alerts/Notifications: 4.0 rating - Customer History: 4.0 rating - Campaign Management: 4.3 rating #### Feature-related review snippet Reviewer: Abby J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 11, 2024 > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." ### Gallery tab Ease of use: 4.7 out of 5 (705 reviews) #### Related review snippet Reviewer: Steven L. Reviewer details: Real Estate, 1,001-5,000 employees Published: May 7, 2026 > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." ### Integrations tab Birdeye connects with 111+ software tools. [See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Pipedrive: 4.5 rating - Square Point of Sale: 4.6 rating - Mindbody: 4.0 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Jacob N. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 16, 2023 > "Integration is not too difficult and features outweigh other platforms." --- ## Preferred Patron Loyalty Rating: 4.9 out of 5 (109 reviews) Profile: [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Boost customer engagement—white-label loyalty for small business with stamps + points, built-in SMS/email, and fast, no-code launch. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Churn Management: 5.0 rating - Customizable Branding: 5.0 rating - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (109 reviews) #### Related review snippet Reviewer: John M. Reviewer details: Marketing and Advertising, 11-50 employees Published: February 27, 2026 > "We've been using Preferred Patron for a number of years and it has been an excellent service for our customer retention." ### Integrations tab Preferred Patron Loyalty connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/#integrations) #### Most popular integrations - Square Point of Sale: 4.6 rating - Text Request: 4.6 rating - Lightspeed Retail: 4.0 rating - Tango: 5.0 rating - Twilio: 4.4 rating - WebRezPro: 4.6 rating #### Integrations-related review snippet Reviewer: Ryan Y. Reviewer details: Restaurants, 11-50 employees Published: February 19, 2024 > "Great API that allows us to use the software with multiple different companies." --- ## Listen360 Rating: 4.8 out of 5 (57 reviews) Profile: [Listen360](https://www.capterra.com/p/151950/Listen360/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customer Experience Management: 5.0 rating - Surveys & Feedback: 5.0 rating - Real-Time Reporting: 4.0 rating - Third-Party Integrations: 3.0 rating #### Feature-related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Gallery tab Ease of use: 4.7 out of 5 (57 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Integrations tab Listen360 connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/151950/Listen360/#integrations) #### Most popular integrations - Mindbody: 4.0 rating - Procare Solutions: 4.6 rating - ZENOTI: 4.4 rating - ServiceTitan: 4.3 rating - Daxko Operations: 4.5 rating - Jonas Construction Software: 4.1 rating - Pike13: 4.1 rating - MarketSharp: 4.2 rating - SalonBiz: 3.9 rating --- ## Xtremepush Rating: 4.5 out of 5 (55 reviews) Profile: [Xtremepush](https://www.capterra.com/p/151231/Xtremepush/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $250.00 Pricing details: Per Feature Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Engagement Tracking: 4.7 rating - Customer Database: 4.6 rating - Activity Tracking: 4.2 rating - Reporting/Analytics: 3.6 rating #### Lowest rated features - Event Triggered Actions: 4.2 rating - Real-Time Data: 4.5 rating - Communication Management: 4.7 rating - Customer Experience Management: 4.7 rating #### Feature-related review snippet Reviewer: Konstantinos - Stylianos M. Reviewer details: Gambling & Casinos, 1,001-5,000 employees Published: April 6, 2026 > "What I liked most about Xtremepush is its user-friendly interface and powerful automation tools, which make managing campaigns and engaging with users extremely efficient" ### Gallery tab Ease of use: 4.5 out of 5 (55 reviews) #### Related review snippet Reviewer: Konstantinos - Stylianos M. Reviewer details: Gambling & Casinos, 1,001-5,000 employees Published: April 6, 2026 > "What I liked most about Xtremepush is its user-friendly interface and powerful automation tools, which make managing campaigns and engaging with users extremely efficient" ### Integrations tab Xtremepush connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/151231/Xtremepush/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Google Ads: 4.4 rating - Salesforce Marketing Cloud: 4.0 rating - Mixpanel: 4.5 rating - Kochava: 4.6 rating - CrowdTwist --- ## Quizell Rating: 5.0 out of 5 (20 reviews) Profile: [Quizell](https://www.capterra.com/p/231981/Quizell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Create interactive quizzes, forms & funnels to boost leads, sales, and engagement — no code needed. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customizable Reports: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Alpesh P. Reviewer details: Information Technology and Services, 1-10 employees Published: April 10, 2024 > "Quizell redefines engagement with its intuitive quiz and form builder, offering personalized experiences that drive conversions and deepen insights." ### Gallery tab Ease of use: 4.9 out of 5 (20 reviews) #### Related review snippet Reviewer: Alpesh P. Reviewer details: Information Technology and Services, 1-10 employees Published: April 10, 2024 > "Quizell redefines engagement with its intuitive quiz and form builder, offering personalized experiences that drive conversions and deepen insights." ### Integrations tab Quizell connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/231981/Quizell/#integrations) #### Most popular integrations - Mailchimp: 3.0 rating - Wix: 5.0 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Stripe: 4.6 rating - ActiveCampaign: 4.6 rating - MailerLite: 4.7 rating - WooCommerce: 4.5 rating - Omnisend: 4.7 rating --- ## EZ Texting Rating: 4.5 out of 5 (273 reviews) Profile: [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? EZ Texting helps you turn conversations into conversions with powerful, easy-to-use SMS engagement tools. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and user-friendly interface - Fast and straightforward setup process Cons: - Cost concerns and unclear pricing #### Starting price Starting price: $25.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Alerts/Notifications: 4.5 rating - Reporting/Analytics: 4.6 rating - Communication Management: 4.6 rating - Activity Tracking: 4.6 rating #### Lowest rated features - Engagement Tracking: 4.4 rating - Content Creation: 4.3 rating - Tagging: 4.2 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Jessica J. Reviewer details: Sports, 1-10 employees Published: June 8, 2026 > "EZ Texting provides a very user friendly interface." ### Gallery tab Ease of use: 4.5 out of 5 (273 reviews) #### Related review snippet Reviewer: Jessica J. Reviewer details: Sports, 1-10 employees Published: June 8, 2026 > "I can quickly setup my contacts, create custom messages, and send out communications to my customers very quickly with EZ Texting." ### Integrations tab EZ Texting connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/145848/Ez-Texting/#integrations) #### Most popular integrations - Trello: 4.5 rating - Mailchimp: 5.0 rating - Google Forms: 4.7 rating - Squarespace: 4.6 rating - Zapier: 4.3 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Chris B. Reviewer details: Religious Institutions, 51-200 employees Published: November 4, 2020 > "If you need a rock solid messaging system with the cool and slick graphical arts integration this is your software package." --- ## Tremendous Rating: 4.8 out of 5 (525 reviews) Profile: [Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Tremendous is the global payouts platform for businesses sending gift cards and rewards to drive customer engagement. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Flat Rate Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Customizable Templates: 4.6 rating - Reporting/Analytics: 4.5 rating - Activity Tracking: 4.6 rating - Campaign Management: 4.7 rating #### Lowest rated features - CRM: 4.1 rating - Real-Time Data: 4.0 rating - Customer Database: 4.5 rating - Multi-Channel Communication: 3.5 rating #### Feature-related review snippet Reviewer: Johanna S. Reviewer details: Real Estate, 501-1,000 employees Published: October 29, 2025 > "The user interface is very intuitive, and there are a lot of vendor options." ### Gallery tab Ease of use: 4.9 out of 5 (525 reviews) #### Related review snippet Reviewer: Abygail J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 5, 2026 > "The tracking dashboard lets us see exactly when a client opens the email and redeems their reward, which gives our team great visibility." ### Integrations tab Tremendous connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/197141/Tremendous-Rewards/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Gmail: 4.8 rating - SurveyMonkey: 4.6 rating - Zapier: 5.0 rating - Airtable: 4.6 rating - Bonusly: 4.8 rating #### Integrations-related review snippet Reviewer: Barbara C. Reviewer details: Retail, 1-10 employees Published: April 16, 2025 > "What I like most about Tremendous is their extensive variety of rewards, their platform's user-friendly interface, their seamless API integration, and their responsive customer service." --- ## Sinch Engage Rating: 4.4 out of 5 (44 reviews) Profile: [Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? All-in-one messaging platform to engage customers on mobile channels they love. CRM-integrated, 100% secure & compliant, 24/7 support. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 3.7 rating - Alerts/Notifications: 4.7 rating - Communication Management: 3.6 rating - API: 4.0 rating #### Lowest rated features - Customer Database: 5.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (44 reviews) #### Related review snippet Reviewer: Georgia W. Reviewer details: Marketing and Advertising, 501-1,000 employees Published: May 25, 2022 > "The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries." ### Integrations tab Sinch Engage connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/187336/Sinch-Engage/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - ActiveCampaign: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Giulietta M. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: May 28, 2021 > "The integration with WhatsApp is just perfect." --- ## Zoho CRM Rating: 4.3 out of 5 (6,992 reviews) Profile: [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated sales process automation - Centralized client relationship management Cons: - Frequent bugs and reliability concerns #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - CRM: 4.6 rating - Reporting/Analytics: 4.6 rating - Customer Database: 4.7 rating - Alerts/Notifications: 4.6 rating #### Lowest rated features - Email Management: 3.9 rating - Social Media Integration: 4.0 rating - Access Controls/Permissions: 4.2 rating - Customer Segmentation: 4.0 rating #### Feature-related review snippet Reviewer: Max P. Reviewer details: Facilities Services, 10,001+ employees Published: January 7, 2025 > "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless." ### Gallery tab Ease of use: 4.2 out of 5 (6,992 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: March 10, 2026 > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." ### Integrations tab Zoho CRM connects with 70+ software tools. [See all integrations](https://www.capterra.com/p/155928/Zoho-CRM/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Box: 4.4 rating - HubSpot CRM: 4.5 rating - Zoho Social: 4.6 rating #### Integrations-related review snippet Reviewer: Khyan A. Reviewer details: Computer Software, 1,001-5,000 employees Published: July 23, 2026 > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." --- ## Zoho CRM Plus Rating: 4.4 out of 5 (71 reviews) Profile: [Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $45.65 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.1 rating - Communication Management: 3.9 rating - Activity Tracking: 4.5 rating - CRM: 4.3 rating #### Lowest rated features - Multi-Language: 2.0 rating - Surveys & Feedback: 4.0 rating - Alerts/Notifications: 4.0 rating - Feedback Management: 4.0 rating #### Feature-related review snippet Reviewer: Devon P. Reviewer details: Real Estate, 11-50 employees Published: June 7, 2024 > "The customizability of everything is fantastic" ### Gallery tab Ease of use: 4.2 out of 5 (71 reviews) #### Related review snippet Reviewer: Subacharuka R. Reviewer details: Information Technology and Services, 11-50 employees Published: December 16, 2024 > "It is very useful to interconnect between the different teams and makes the process more easier and smoother" ### Integrations tab Zoho CRM Plus connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/182207/Zoho-CRMPlus/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.6 rating - Docusign: 4.7 rating - Eventbrite: 4.6 rating - Microsoft Word: 4.7 rating - Zoho Mail: 4.5 rating - Zoho Meeting: 4.6 rating --- ## Zoho Desk Rating: 4.5 out of 5 (2,214 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Content Management: 4.9 rating - Reporting/Analytics: 4.6 rating - Access Controls/Permissions: 4.4 rating - Monitoring: 5.0 rating #### Lowest rated features - Activity Tracking: 4.0 rating - Communication Management: 4.0 rating - Customizable Branding: 4.0 rating - Feedback Management: 4.3 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,214 reviews) #### Related review snippet Reviewer: Francois B. Reviewer details: Hospitality, 51-200 employees Published: August 27, 2025 > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## Slack Rating: 4.7 out of 5 (24,181 reviews) Profile: [Slack](https://www.capterra.com/p/135003/Slack/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Centralized team collaboration hub - Efficient workplace messaging platform Cons: - Overwhelming and inconsistent notifications - Resource-intensive and slow performance #### Starting price Starting price: $8.75 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.9 rating - Content Management: 4.9 rating - Communication Management: 5.0 rating - Tagging: 4.9 rating #### Lowest rated features - API: 4.5 rating - Live Chat: 4.7 rating - Reporting/Analytics: 4.8 rating - Surveys & Feedback: 4.8 rating #### Feature-related review snippet Reviewer: Konstantinos A. Reviewer details: Computer Software, 51-200 employees Published: April 9, 2026 > "The interface is clean, intuitive, and works seamlessly across devices." ### Gallery tab Ease of use: 4.6 out of 5 (24,181 reviews) #### Related review snippet Reviewer: Dave R. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: July 10, 2026 > "The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently." ### Integrations tab Slack connects with 188+ software tools. [See all integrations](https://www.capterra.com/p/135003/Slack/#integrations) #### Most popular integrations - Hootsuite: 4.4 rating - Stripe: 4.6 rating - Any.do: 4.7 rating - SolarWinds Service Desk: 4.6 rating - Quip: 4.4 rating - Tellent Recruitee: 4.4 rating #### Integrations-related review snippet Reviewer: Jake P. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: May 26, 2026 > "The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub." --- ## Viber Rating: 4.4 out of 5 (4,063 reviews) Profile: [Viber](https://www.capterra.com/p/180348/Viber/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Reliable global family connection Cons: - Intrusive in-app advertisements - Unreliable and excessive notifications #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: No ### Features tab #### Highest rated features - Communication Management: 4.5 rating - Multi-Channel Communication: 4.5 rating - Feedback Management: 4.5 rating - Live Chat: 4.6 rating #### Lowest rated features - Customer History: 4.5 rating - Reporting/Analytics: 4.5 rating - API: 4.0 rating #### Feature-related review snippet Reviewer: Ricardo I. Reviewer details: Arts and Crafts, Self-employed Published: June 2, 2026 > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." ### Gallery tab Ease of use: 4.6 out of 5 (4,063 reviews) #### Related review snippet Reviewer: MA. CELINE D. Reviewer details: Civil Engineering, 51-200 employees Published: October 9, 2024 > "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as long as the number who called also has a viber account) even though it is not registered on my contacts." ### Integrations tab Viber connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/180348/Viber/#integrations) #### Most popular integrations - WhatsApp: 4.5 rating - Telegram: 4.7 rating #### Integrations-related review snippet Reviewer: Turan A. Reviewer details: Automotive, 1-10 employees Published: July 31, 2023 > "Apart from mobile, it can also be used and integrated with desktop computers." --- ## Hootsuite Rating: 4.4 out of 5 (3,801 reviews) Profile: [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-platform scheduling - Unified marketing campaign management Cons: - Frequent glitches and connectivity errors - Image posting limitations and frustrations #### Starting price Starting price: $399.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.6 rating - Content Management: 4.5 rating - Social Media Integration: 4.6 rating - Engagement Tracking: 4.8 rating #### Lowest rated features - Campaign Management: 3.5 rating - Communication Management: 4.2 rating - Activity Dashboard: 4.2 rating - Customizable Reports: 4.2 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 18, 2025 > "The interface is also more approachable than other software i've used in the past." ### Gallery tab Ease of use: 4.3 out of 5 (3,801 reviews) #### Related review snippet Reviewer: Layla T. Reviewer details: Writing and Editing, Self-employed Published: April 28, 2026 > "Great tool for managing social media accounts all in one place, as well as scheduling posts across platforms." ### Integrations tab Hootsuite connects with 113+ software tools. [See all integrations](https://www.capterra.com/p/121701/HootSuite/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Box: 4.4 rating - Constant Contact: 4.3 rating - Nimble: 4.4 rating - Microsoft Viva Engage: 4.2 rating #### Integrations-related review snippet Reviewer: erica K. Reviewer details: Real Estate, 1-10 employees Published: February 2, 2024 > "so many integrations and the AI tools are outstanding" --- ## Pipedrive Rating: 4.5 out of 5 (3,058 reviews) Profile: [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Minimal learning curve for users - Highly visual sales pipeline management Cons: - Limited advanced reporting capabilities - Cumbersome search and filter options #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.7 rating - CRM: 4.5 rating - Activity Dashboard: 4.8 rating - Customer Database: 4.0 rating #### Lowest rated features - Email Management: 3.0 rating - Campaign Management: 4.0 rating - Communication Management: 4.0 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Samuel B. Reviewer details: Information Services, 1-10 employees Published: September 3, 2024 > "Nice interface for business and prospects management" ### Gallery tab Ease of use: 4.5 out of 5 (3,058 reviews) #### Related review snippet Reviewer: Brett B. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 14, 2026 > "Pipedrive gives you a clear visual view of your sales pipeline, makes it easy to manage opportunities and follow-ups, and helps you stay organized without the complexity and administrative burden that often come with larger CRMs." ### Integrations tab Pipedrive connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - QuickBooks Online: 4.3 rating - Aircall: 4.2 rating - Proposify: 4.4 rating - Help Scout: 4.6 rating - Wishpond: 4.1 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: November 12, 2024 > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Alerts/Notifications: 5.0 rating - Reporting/Analytics: 4.9 rating - Customer Database: 5.0 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Access Controls/Permissions: 4.8 rating - Customer Segmentation: 4.9 rating - Email Management: 5.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## LiveChat Rating: 4.6 out of 5 (1,727 reviews) Profile: [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Efficient real-time communication Cons: - High cost for features - Occasional lag and connectivity issues #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.7 rating - Communication Management: 4.7 rating - Customer Database: 4.6 rating - Live Chat: 4.7 rating #### Lowest rated features - Email Management: 4.4 rating - AI Copilot: 3.5 rating - Customizable Branding: 4.2 rating - CRM: 4.6 rating #### Feature-related review snippet Reviewer: Max D. Reviewer details: Hospitality, 51-200 employees Published: March 26, 2026 > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." ### Gallery tab Ease of use: 4.6 out of 5 (1,727 reviews) #### Related review snippet Reviewer: Colleen P. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: April 14, 2026 > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact." ### Integrations tab LiveChat connects with 121+ software tools. [See all integrations](https://www.capterra.com/p/62194/LiveChat/#integrations) #### Most popular integrations - Basecamp: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Grasshopper: 4.3 rating - ProjectManager: 4.1 rating - Benchmark Email: 4.3 rating - LeadSquared: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 501-1,000 employees Published: February 19, 2026 > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing" --- Page 1 of 16 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (762) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard [Activity Tracking](https://www.capterra.com/customer-engagement-software/features/activity-tracking/) AI Copilot [Alerts/Notifications](https://www.capterra.com/customer-engagement-software/features/alerts-notifications/) [Communication Management](https://www.capterra.com/customer-engagement-software/features/communication-management/) [Customer Database](https://www.capterra.com/customer-engagement-software/features/customer-database/) Customer Experience Management Customer History Customer Portal [Customizable Branding](https://www.capterra.com/customer-engagement-software/features/customizable-branding/) [Customizable Fields](https://www.capterra.com/customer-engagement-software/features/customizable-fields/) [Customizable Forms](https://www.capterra.com/customer-engagement-software/features/customizable-forms/) [Customizable Templates](https://www.capterra.com/customer-engagement-software/features/customizable-templates/) Email Management [Engagement Tracking](https://www.capterra.com/customer-engagement-software/features/engagement-tracking/) [Event Triggered Actions](https://www.capterra.com/customer-engagement-software/features/event-triggered-actions/) Feedback Management Gamification Generative AI Live Chat Multi-Channel Communication Multi-Language [Reporting/Analytics](https://www.capterra.com/customer-engagement-software/features/reporting-analytics/) [Surveys & Feedback](https://www.capterra.com/customer-engagement-software/features/surveys-feedback/) [Third-Party Integrations](https://www.capterra.com/customer-engagement-software/features/third-party-integrations/) Visual Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Demo Software](https://www.capterra.com/demo-software/)[Sales Coaching Software](https://www.capterra.com/sales-coaching-software/)[Partner Management Software](https://www.capterra.com/partner-management-software/)[Customer Advocacy Software](https://www.capterra.com/customer-advocacy-software/)[Customer Identity and Access Management (CIAM) Software](https://www.capterra.com/ciam-software/)[Customer Reference Management Software](https://www.capterra.com/customer-reference-management-software/)[Channel Management Software](https://www.capterra.com/channel-management-software/)[Sales Enablement Software](https://www.capterra.com/sales-enablement-software/)[Referral Software](https://www.capterra.com/referral-software/)