--- title: "Best Customer Engagement Software 2026 | Capterra" description: "Find the top Customer Engagement software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-engagement-software/" page_type: "category" language: "en" --- # Best Customer Engagement Software [4.6 (5)](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/#reviews) Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels. [Learn more about Adobe Customer Journey Analytics](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. [Learn more about USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Easily buy, send & track digital gift card rewards with our free & simple web app for individual or bulk rewards, or integrate via API. [Learn more about Giftbit](https://www.capterra.com/p/173343/Giftbit/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Create interactive quizzes, forms & funnels to boost leads, sales, and engagement — no code needed. [Learn more about Quizell](https://www.capterra.com/p/231981/Quizell/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.4 (4094)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Zendesk Support is the leading help desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Customer engagement software that builds one profile per customer from every visit, chat, and ticket.  [Learn more about Text](https://www.capterra.com/p/10031687/Text/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) All-in-one messaging platform to engage customers on mobile channels they love. CRM-integrated, 100% secure & compliant, 24/7 support. [Learn more about Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Boost customer engagement—white-label loyalty for small business with stamps + points, built-in SMS/email, and fast, no-code launch. [Learn more about Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 97% recommend this product [4.5 (55)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers. [Learn more about Xtremepush](https://www.capterra.com/p/151231/Xtremepush/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (16)](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/reviews/) Engage customers with personalised rewards, gamification, and automated campaigns - and see a 66% uplift in engagement. [Learn more about White Label Loyalty](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) EZ Texting helps you turn conversations into conversions with powerful, easy-to-use SMS engagement tools. [Learn more about EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (550)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Tremendous is the global payouts platform for businesses sending gift cards and rewards to drive customer engagement. [Learn more about Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 94% recommend this product [4.6 (18)](https://www.capterra.com/p/140810/Coconut-Calendar/reviews/) Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze. [Learn more about Coconut Software](https://www.capterra.com/p/140810/Coconut-Calendar/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/) Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. [Learn more about Listen360](https://www.capterra.com/p/151950/Listen360/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.7 (87)](https://www.capterra.com/p/174023/Customer-io/reviews/) Customer.io is software that helps businesses create personalized experiences across channels using first-party data. [Learn more about Customer.io](https://www.capterra.com/p/174023/Customer-io/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (14)](https://www.capterra.com/p/219928/Userflow/reviews/) AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention. [Learn more about Userflow](https://www.capterra.com/p/219928/Userflow/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. [Learn more about Alchemer](https://www.capterra.com/p/72549/Alchemer/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.3 (7002)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. [Learn more about Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.5 (3486)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 81% recommend this product [4.4 (71)](https://www.capterra.com/p/182207/Zoho-CRMPlus/reviews/) Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.  [Learn more about Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24216)](https://www.capterra.com/p/135003/Slack/reviews/) Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack. [Learn more about Slack](https://www.capterra.com/p/135003/Slack/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 86% recommend this product [## Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4064)](https://www.capterra.com/p/180348/Viber/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. [Learn more about Viber](https://www.capterra.com/p/180348/Viber/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Hootsuite](https://www.capterra.com/p/121701/HootSuite/) [4.4 (3803)](https://www.capterra.com/p/121701/HootSuite/reviews/) Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. [Learn more about Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 81% recommend this product Page 1 of 16 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (752) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard [Activity Tracking](https://www.capterra.com/customer-engagement-software/features/activity-tracking/) AI Copilot [Alerts/Notifications](https://www.capterra.com/customer-engagement-software/features/alerts-notifications/) [Communication Management](https://www.capterra.com/customer-engagement-software/features/communication-management/) [Customer Database](https://www.capterra.com/customer-engagement-software/features/customer-database/) Customer Experience Management Customer History Customer Portal [Customizable Branding](https://www.capterra.com/customer-engagement-software/features/customizable-branding/) [Customizable Fields](https://www.capterra.com/customer-engagement-software/features/customizable-fields/) [Customizable Forms](https://www.capterra.com/customer-engagement-software/features/customizable-forms/) [Customizable Templates](https://www.capterra.com/customer-engagement-software/features/customizable-templates/) Email Management [Engagement Tracking](https://www.capterra.com/customer-engagement-software/features/engagement-tracking/) [Event Triggered Actions](https://www.capterra.com/customer-engagement-software/features/event-triggered-actions/) Feedback Management Gamification Generative AI Live Chat Multi-Channel Communication Multi-Language [Reporting/Analytics](https://www.capterra.com/customer-engagement-software/features/reporting-analytics/) [Surveys & Feedback](https://www.capterra.com/customer-engagement-software/features/surveys-feedback/) [Third-Party Integrations](https://www.capterra.com/customer-engagement-software/features/third-party-integrations/) Visual Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Demo Software](https://www.capterra.com/demo-software/)[Sales Coaching Software](https://www.capterra.com/sales-coaching-software/)[Partner Management Software](https://www.capterra.com/partner-management-software/)[Customer Advocacy Software](https://www.capterra.com/customer-advocacy-software/)[Customer Identity and Access Management (CIAM) Software](https://www.capterra.com/ciam-software/)[Customer Reference Management Software](https://www.capterra.com/customer-reference-management-software/)[Channel Management Software](https://www.capterra.com/channel-management-software/)[Sales Enablement Software](https://www.capterra.com/sales-enablement-software/)[Referral Software](https://www.capterra.com/referral-software/) I'm looking for Customer Engagement Software that is: [Free](https://www.capterra.com/customer-engagement-software/s/free/)