Customer Engagement Software

Find the best Customer Engagement Software for your business. Compare product reviews and features to build your list.

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Trivie is a training reinforcement platform to help employees retain information better. Ideally suited for organizations with 1,000+ employees, Trivie is science-based; backed by analytics... yet deploys in minutes. Learn more about Trivie

Training reinforcement platform to help employees retain information better. Science-based; backed by analytics. Deploys in minutes. Learn more about Trivie

In professional services, client confidence is essential, and theres no better way to achieve this quickly, than through clear, internal and external communication. Thats why companies chose Huddle for its secure client portal. Every company has to work across organizational boundaries, jurisdictional boundaries and deal with a lot of sensitive, confidential information. With the increase in cybercrime, companies needed a solution that will safeguard their data as well as their clients. Learn more about Huddle

A secure client portal solution for clear, transparent document collaboration internally and externally. Learn more about Huddle

Hull allows marketing and sales teams to get one singular view of their customer and automate their acquisition, activation, and retention strategies - all through its powerful customer data management platform. Connect your tools with our pre-built integrations, build segments, trigger powerful workflows, get real-time customer profile updates, and accelerate opportunities through the funnel. Learn more about Hull

Complete customer data platform with user identity management, marketing orchestration, segmentation, and retargeting in one product. Learn more about Hull

Aspect Via

by Aspect Software

Aspect Via customer engagement platform is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting. Learn more about Aspect Via

Aspect Via is an all-in-one, cloud customer engagement platform with everything companies need to deliver great customer experiences. Learn more about Aspect Via

Lithium Communities

by Lithium Technologies

Lithium Communities is a customer engagement platform that enables you to increase customer satisfaction and retention by providing a venue where customers can engage with each other and become brand advocates. You can leverage a vibrant community experience to build deeper relationships with your customers, resulting in increased sales, lower service costs, and accelerated innovation. Lithium Communities can also help transform your website into a social destination for passionate users. Learn more about Lithium Communities

Lithium Communities is a customer engagement platform that enables you to increase customer satisfaction and grow brand advocacy. Learn more about Lithium Communities

Our online research community platform originated to service our clients. Their needs were in both qualitative and quantitative research. After years of building, testing, and using it ourselves, we decided to share it. Since not everyone is ready to hire a trained community manager, we created in-depth training materials so anyone can learn how to become an expert, both in the software and in research techniques. We provide a range of self-managed and full-serviced assistance options. Learn more about Insightrix Communities

Online research community platform hosted in Canada, complete with training tools, updates and self-managed or full-service options. Learn more about Insightrix Communities

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM

Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. Learn more about Zoho SalesIQ

Zoho SalesIQ helps engage site visitors in real-time to convert them into paying customers. SalesIQ has 100,000 users worldwide. Learn more about Zoho SalesIQ

Gleantap is a powerful customer engagement tool that allows you to run automated text, push & email campaigns at scale. It seamlessly integrates with your CRM and other tools to let you easily create your multi-touch campaigns. Boost retention, loyalty & referrals with Gleantap. Our Smart Analytics gives you clear insights on churn & business impact. Clients using Gleantap have seen ROI of over 800%. Learn more about Gleantap

A customer retention software that helps businesses engage their customers through text messages, push notifications and emails. Learn more about Gleantap

Yotpo is a complete customer content marketing platform. Give your customers a voice -- and a camera. Collect any type of customer content, or curate it from social. Get more reviews, photos, and Q&A with artificially intelligent requests that ensure you ask in the right way, at the right time, every time. There's a reason why the best choose Yotpo - Schedule a demo today to learn more. Learn more about Yotpo

Yotpo is a customer content marketing platform that helps businesses generate and transform reviews into a powerful marketing engine. Learn more about Yotpo

Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve customer engagement or employee engagement (eNPS). SightMill makes it easy to add NPS surveys to your website, to send NPS surveys by email, or to collect NPS surveys at a live event. Integrates with third-party software (Slack, Zapier, CRMs) and provides tools to route feedback to your team. Learn more about SightMill - NPS Software

Innovative Net Promoter Score (NPS) software helping you measure, analyze and act on feedback to improve your customer engagement. Learn more about SightMill - NPS Software

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required). Learn more about Nickelled

Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled

Online digital engagement command center for large companies wanting to connect with consumers via 2-Way SMS texting, social media, live chat, email, and messaging (Facebook Messenger, Kik, We Chat, Line). Start with one channel, or add them all! Includes enterprise-level features: secure authentication, performance reports, skills-based routing, and text analytics. Bonus: ITC's chat-to-text ensures the end of abandoned chat sessions by transferring conversations to SMS. *Now with chatbots* Learn more about InTheChat

Digital engagement platform for connecting with consumers via chat, texting, social media, email, and messengers. *Now with chatbots* Learn more about InTheChat

Falcon.io provides a platform for social media marketing and customer experience management. It features tools for social media listening, engagement, publishing, measuring and customer data management. Marketers and companies can deliver more personalized brand experiences, across touchpoints, based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. Learn more about Falcon.io

Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io

Genesys CX delivers effortless customer journeys that are proactive and personalized while maximizing company productivity. With customers engaging with your company over multiple channelsincluding web, chat, email, mobile and sociala focus on CX management at every touchpoint is more critical than ever to gain a competitive advantage for the longevity of your business. Learn more about Genesys Customer Experience Platform

Genesys software provides omnichannel customer experience (CX) and contact center solutions in the cloud, on-premise, or a hybrid. Learn more about Genesys Customer Experience Platform

CloudCherry

by CloudCherry Analytics

CloudCherry is a Real-Time Customer Feedback Collection and Customer Engagement Improvement product. With CloudCherry, brands can measure track & improve customer engagement across multiple customer touchpoints. Identify factors that engage customers to your business, and also work on aspects that customers dislike. CloudCherry helps you measure key metrics like the Net Promoter Score and the unique Customer Delight score in order to discover actionable insights that boost customer engagement. Learn more about CloudCherry

CloudCherry is a Customer Feedback Collection and Customer Experience Analytics platform to measure & improve Customer Engagement. Learn more about CloudCherry

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 20,000 companies from over 150 countries and try LiveChat now! Learn more about LiveChat

Premium Live Chat and Help Desk Software for business. Try LiveChat for free, turn your support team into customer service rockstars! Learn more about LiveChat

Toonimo Provide a seamless onboarding and training experience for your users on any website or SaaS platform. Tailored to work on any browser and any device, Toonimos digital walkthroughs offer focused guidance for new and returning visitors and users. The interactive and personalized digital overlay promotes friction-less onboarding and improves user adoption. Learn more about Toonimo

Toonimo help you Engage your online visitors with a step-by-step audio visual Interactive walkthroughs Learn more about Toonimo

Answerbase

by Lumin Creative

A user-friendly platform for managing quality and engaging user-generated content. Users can ask questions, receive quality answers, and browse helpful content & articles to effectively meet their demands for information. Enable community features and utilize advanced moderation and customization tools. User groups allow you to control content access and functional permissions. Use our content insights to intelligently decide on content creation and strategy based on the real demand from users. Learn more about Answerbase

Allow users to ask questions, receive answers, browse content and articles. Community features encourage consistent engagement. Learn more about Answerbase

In many companies cases processes get stuck into a proprietary system, like ERP, leaving no chance for them to be integrated at a low cost. BPMonline workflow management software, which combines CRM and BPM (Business Process Management) features, allows you to overcome these hurdles. The Platform is based on the BPMN standard. This guarantees that process diagrams are easy for everyone to comprehend, which allows analysts to develop the workflows with the click of the mouse. Learn more about bpm'online service

A cloud-based solution that merges CRM and BPM approaches. It is a user-friendly and easily customizable solution at affordable price Learn more about bpm'online service

Five9 Customer Engagement Software empowers agents to provide a great omnichannel service experience. Skills-based routing gets inquiries to the right agent. Screen pops put customer information at their fingertips. And everything is automatically logged to your CRM. Service customers by phone, web, chat, email, mobile, or social. Use the supervisor app to monitor/coach agents and report performance metrics. Compatible with all leading CRMs. See why 2000+ customers trust Five9. Learn more about Five9

Cloud Contact Center - Inbound ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Learn more about Five9

Thought Industries

by Thought Industries

Thought Industries is helping businesses of all sizes to create and deliver highly interactive and engaging experiences for customers and global audiences of all kinds. Whether onboarding new users or certifying existing customers, the Thought Industries' Platform provides a modern way to create online content, courses, and more and deliver to audiences on a global scale. Learn more about Thought Industries

Thought Industries is helping companies of all sizes deliver better customer experiences with our industry leading platform technology. Learn more about Thought Industries

Advocate Marketing Platform, helping B2B companies discover, nurture, and mobilize fans to shorten sales cycles and amplify marketing. Learn more about AdvocateHub

Advocate Marketing Platform, helping B2B companies discover, nurture, and mobilize fans to shorten sales cycles and amplify marketing. Learn more about AdvocateHub

Displays recent customer activity on your website to increase conversion rates. Learn more about Fomo

Displays recent customer activity on your website to increase conversion rates. Learn more about Fomo

BrightInfo

by BrightInfo

BrightInfo doubles conversion rates using a personalization algorithm that analyzes visitor behavior and serves highly relevant content Learn more about BrightInfo

BrightInfo doubles conversion rates using a personalization algorithm that analyzes visitor behavior and serves highly relevant content Learn more about BrightInfo

INTOUCH

by Topdown Systems

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

Ving connects business professionals with customers/clients to gain valuable feedback through sharing trackable information packets. Learn more about Ving

Ving connects business professionals with customers/clients to gain valuable feedback through sharing trackable information packets. Learn more about Ving

ChurnZero

by ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

WalkMe provides a cloud-based Enterprise Class Guidance and Engagement Platform to guide and engage users through any online experience Learn more about WalkMe

WalkMe provides a cloud-based Enterprise Class Guidance and Engagement Platform to guide and engage users through any online experience Learn more about WalkMe

Agendize

by Agendize

Agendize is the leading provider in online scheduling and CRM solutions, connecting SMB's and franchisors to their customers. Learn more about Agendize

Agendize is the leading provider in online scheduling and CRM solutions, connecting SMB's and franchisors to their customers. Learn more about Agendize

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