# Page 2 | Best Customer Engagement Software 2026 | Capterra

> Page 2 - Find the top Customer Engagement software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-engagement-software

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# Best Customer Engagement Software - Page 2

[## Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4059)](https://www.capterra.com/p/180348/Viber/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. [Learn more about Viber](https://www.capterra.com/p/180348/Viber/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Hootsuite](https://www.capterra.com/p/121701/HootSuite/)

[4.4 (3796)](https://www.capterra.com/p/121701/HootSuite/reviews/)

Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. [Learn more about Hootsuite](https://www.capterra.com/p/121701/HootSuite/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

[4.5 (3050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

81% recommend this product

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[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

88% recommend this product

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)

[4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Text Request](https://www.capterra.com/p/167015/Text-Request/)

[4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere. [Learn more about Text Request](https://www.capterra.com/p/167015/Text-Request/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Typeform](https://www.capterra.com/p/137289/Typeform/)

[4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/)

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

80% recommend this product

[## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

84% recommend this product

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

AI-driven, all-in-one Customer Engagement Platform for B2B SaaS that unites support with onboarding, churn prevention & upsell motions. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

82% recommend this product

[## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## SendGrid](https://www.capterra.com/p/204113/SendGrid/)

[4.2 (753)](https://www.capterra.com/p/204113/SendGrid/reviews/)

SendGrid is a cloud-based email API, delivery and marketing platform that helps businesses manage email communication needs. [Learn more about SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/)

[4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/)

SogoCX helps you listen, analyze, and act on feedback in real time to boost customer engagement, loyalty, and growth. [Learn more about Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

89% recommend this product

[## Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

[4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Adobe Marketo Engage is a leading AI-powered platform that automates and scales marketing to drive engagement, efficiency, and revenue. [Learn more about Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Apptivo](https://www.capterra.com/p/228915/Apptivo/)

[4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/)

Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

85% recommend this product

[## Weave](https://www.capterra.com/p/141842/Weave/)

[4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

[4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/)

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

84% recommend this product

[## Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)

[4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free [Learn more about Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (540)](https://www.capterra.com/p/163516/Hotjar/reviews/)

Understand how users behave on your site, what they need, and how they feel, fast. [Learn more about Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

84% recommend this product

[## Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

[4.2 (529)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Customer relationship management solution that helps businesses with email marketing, loyalty management, and customer data management. [Learn more about Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/)

[4.8 (525)](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/reviews/)

Tango bundles simple technology, great rewards, and expert service to help companies get the most out of their reward programs. [Learn more about Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

88% recommend this product

[## Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)

[4.5 (505)](https://www.capterra.com/p/76928/Campaign-Monitor/reviews/)

Campaign Monitor by Marigold is an email marketing tool that enables anyone to send beautiful, targeted, and effective email campaigns. [Learn more about Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)

[4.7 (461)](https://www.capterra.com/p/245800/Monday-CRM/reviews/)

monday CRM enables revenue teams to improve efficiency at every stage of the customer journey. [Learn more about monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

85% recommend this product

[## Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/)

[4.5 (453)](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/reviews/)

Easy-to-use CRM with optional marketing tool that helps you work smarter by managing and tracking your leads, customers and engagement. [Learn more about Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Lusha](https://www.capterra.com/p/198383/Lusha/)

[4.0 (398)](https://www.capterra.com/p/198383/Lusha/reviews/)

Lusha – AI Sales Intelligence & Prospect Streaming. A GDPR-compliant sales intelligence platform trusted by 2.6 million pros. [Learn more about Lusha](https://www.capterra.com/p/198383/Lusha/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Apollo.io](https://www.capterra.com/p/158696/Apollo/)

[4.5 (391)](https://www.capterra.com/p/158696/Apollo/reviews/)

Power your go-to-market with one platform. Fueled by the most accurate data on 210M contacts and 35M companies. [Learn more about Apollo.io](https://www.capterra.com/p/158696/Apollo/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

84% recommend this product

[## Yotpo](https://www.capterra.com/p/144389/Yotpo/)

[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. [Learn more about Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução. [Learn more about Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Pipefy](https://www.capterra.com/p/144848/Pipefy/)

[4.6 (321)](https://www.capterra.com/p/144848/Pipefy/reviews/)

Automate Customer Engagement in minutes with ready-to-use templates. Get started with Pipefy for free.  [Learn more about Pipefy](https://www.capterra.com/p/144848/Pipefy/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

85% recommend this product

[## Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)

[4.3 (315)](https://www.capterra.com/p/253223/Zoho-Campaigns/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Create, send, and track effective email and SMS campaigns that help you build lasting relationships with your leads and contacts. [Learn more about Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. [Learn more about Front](https://www.capterra.com/p/132901/Front/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

81% recommend this product

[## Formaloo](https://www.capterra.com/p/235640/Formaloo/)

[4.7 (264)](https://www.capterra.com/p/235640/Formaloo/reviews/)

Stop collecting data through boring forms. Start building forms, apps, live presentations and apps that actually engage your audience. [Learn more about Formaloo](https://www.capterra.com/p/235640/Formaloo/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

88% recommend this product

[## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Engage customers through live chat, co-browsing & surveys. AI-powered insights: find pain points, capture feedback, watch recordings. [Learn more about Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

85% recommend this product

[## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

Improve every key moment along the customer journey with the world's most advanced, AI-driven platform for customer engagement. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

82% recommend this product

[## Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)

[4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo.  [Learn more about Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

88% recommend this product

[## Influitive](https://www.capterra.com/p/136258/AdvocateHub/)

[4.7 (247)](https://www.capterra.com/p/136258/AdvocateHub/reviews/)

Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale. [Learn more about Influitive](https://www.capterra.com/p/136258/AdvocateHub/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

90% recommend this product

[## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. [Learn more about SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)

[4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/)

Pendo provides unique customer engagement solutions for your customers. Guide users to the features that benefit them the most. [Learn more about Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

85% recommend this product

[## Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

[3.8 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

We help practices save time, grow revenue, and run smoothly. [Learn more about Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Kommo](https://www.capterra.com/p/120048/amoCRM/)

[4.4 (204)](https://www.capterra.com/p/120048/amoCRM/reviews/)

Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. [Learn more about Kommo](https://www.capterra.com/p/120048/amoCRM/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## Wati](https://www.capterra.com/p/204314/WATI/)

[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

The AI-Powered Customer Engagement Platform built for Revenue Growth.  [Learn more about Wati](https://www.capterra.com/p/204314/WATI/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

87% recommend this product

[## TapMango](https://www.capterra.com/p/148733/TapMango/)

[4.8 (186)](https://www.capterra.com/p/148733/TapMango/reviews/)

TapMango is a fully branded loyalty, Online Ordering, Mobile Ordering solution for retailers and restaurants [Learn more about TapMango](https://www.capterra.com/p/148733/TapMango/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

90% recommend this product

[## Vivantio](https://www.capterra.com/p/216733/Vivantio/)

[4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/)

Cloud-based, scalable service management software for internal- and external-facing support teams. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

[## CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/)

Increase Customer Engagement with data from professional survey software. Ready customer survey templates I Net Promoter Score I Closin [Learn more about CustomerHero](https://www.capterra.com/p/153472/Startquestion/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

98% recommend this product

[## Missive](https://www.capterra.com/p/152884/Missive/)

[4.9 (172)](https://www.capterra.com/p/152884/Missive/reviews/)

Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending. [Learn more about Missive](https://www.capterra.com/p/152884/Missive/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

94% recommend this product

[## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

[4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/)

Build a customer engagement strategy leveraging reviews to ensure satisfaction. [Learn more about ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

90% recommend this product

[## Braze](https://www.capterra.com/p/155423/Appboy/)

[4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.  [Learn more about Braze](https://www.capterra.com/p/155423/Appboy/)

Customer Engagement features reviewers most value

Activity Dashboard

Alerts/Notifications

Communication Management

Customer History

Engagement Tracking

Live Chat

Multi-Channel Communication

Reporting/Analytics

Third-Party Integrations

91% recommend this product

Page 2 of 16

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