# Page 3 | Best Customer Engagement Software 2026 | Capterra > Page 3 - Find the top Customer Engagement software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-engagement-software --- # Best Customer Engagement Software - Page 3 [## LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Sales Execution Platform built to help you sell faster. Prioritize leads & tasks, recommend actions, and help your team execute them.  [Learn more about LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## ClientPoint](https://www.capterra.com/p/120209/ClientPoint/) [4.6 (166)](https://www.capterra.com/p/120209/ClientPoint/reviews/) Our business relationship and customer engagement platform helps you manage workspaces for prospects, customers & partners. [Learn more about ClientPoint](https://www.capterra.com/p/120209/ClientPoint/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 86% recommend this product [## Emma by Marigold](https://www.capterra.com/p/75428/Emma/) [4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/) Emma by Marigold makes it easy for teams of all sizes to create and collaborate on campaigns that drive conversions and revenue. [Learn more about Emma by Marigold](https://www.capterra.com/p/75428/Emma/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) [4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/) Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 88% recommend this product [## ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) [4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty. [Learn more about ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Hiver is a modern, AI help desk with strong customer engagement tools like omnichannel support, live chat, help center, and surveys.  [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 83% recommend this product [## Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) [4.5 (146)](https://www.capterra.com/p/158740/Mixpanel/reviews/) Mixpanel is the decision analytics platform that helps teams move fast, align confidently, and act on what matters most. [Learn more about Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Screencastify](https://www.capterra.com/p/163770/Screencastify/) [4.5 (145)](https://www.capterra.com/p/163770/Screencastify/reviews/) Instant screen and camera recording directly from your browser. Capture tutorials, demos, and explanations with one-click simplicity. [Learn more about Screencastify](https://www.capterra.com/p/163770/Screencastify/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## UJET](https://www.capterra.com/p/164070/UJET/) [4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 91% recommend this product [## Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) [4.7 (133)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) New Era of CRM: Built on AI. Ready to act [Learn more about Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 90% recommend this product [## Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) [4.9 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/) Shopper Approved's ratings & reviews and search-optimized Q&A simplify gathering UGC that boosts engagement and trust for ecommerce. [Learn more about Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 88% recommend this product [## LearnUpon](https://www.capterra.com/p/130044/LearnUpon/) [4.7 (132)](https://www.capterra.com/p/130044/LearnUpon/reviews/) Over 1,600 L&D teams around the world partner with LearnUpon LMS to execute their learning strategy and hit their learning goals. [Learn more about LearnUpon](https://www.capterra.com/p/130044/LearnUpon/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 87% recommend this product [## BombBomb](https://www.capterra.com/p/117295/BombBomb/) [4.4 (131)](https://www.capterra.com/p/117295/BombBomb/reviews/) BombBomb is the category creator and enterprise leader in video messaging. [Learn more about BombBomb](https://www.capterra.com/p/117295/BombBomb/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) [4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/) ChurnZero is the platform and partner for customer growth. [Learn more about ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 88% recommend this product [## Rocketlane](https://www.capterra.com/p/232772/Rocketlane/) [4.7 (127)](https://www.capterra.com/p/232772/Rocketlane/reviews/) Rocketlane is a customer onboarding software that helps teams hit project goals, shorten time to value & deliver a 5-star experience. [Learn more about Rocketlane](https://www.capterra.com/p/232772/Rocketlane/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 95% recommend this product [## WiserNotify](https://www.capterra.com/p/200592/WiserNotify/) [4.9 (123)](https://www.capterra.com/p/200592/WiserNotify/reviews/) Enables the power of social proof & FOMO marketing strategy on the website. [Learn more about WiserNotify](https://www.capterra.com/p/200592/WiserNotify/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 97% recommend this product [## Feedier](https://www.capterra.com/p/173387/Feedier/) [4.7 (121)](https://www.capterra.com/p/173387/Feedier/reviews/) Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions [Learn more about Feedier](https://www.capterra.com/p/173387/Feedier/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 88% recommend this product [## SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) SurveySparrow boosts engagement by turning feedback into strategies, enhancing loyalty, driving growth, and creating new opportunities. [Learn more about SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.1 (120)](https://www.capterra.com/p/158117/Freshchat/reviews/) Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) [4.5 (117)](https://www.capterra.com/p/161921/Zingle/reviews/) Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. [Learn more about Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 86% recommend this product [## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) [4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. [Learn more about Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 81% recommend this product [## TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) [4.6 (114)](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/) TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. [Learn more about TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 85% recommend this product [## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 86% recommend this product [## Oktopost](https://www.capterra.com/p/247569/Oktopost/) [4.5 (110)](https://www.capterra.com/p/247569/Oktopost/reviews/) Oktopost is a B2B social engagement suite that supports modern data-driven organizations. [Learn more about Oktopost](https://www.capterra.com/p/247569/Oktopost/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## OneSignal](https://www.capterra.com/p/163452/OneSignal/) [4.7 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) OneSignal is a customer engagement solution offering email, mobile & web push notifications, in-app messaging, and SMS. [Learn more about OneSignal](https://www.capterra.com/p/163452/OneSignal/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 85% recommend this product [## Loyal Zoo](https://www.capterra.com/p/143016/Loyal-Zoo/) [4.4 (105)](https://www.capterra.com/p/143016/Loyal-Zoo/reviews/) Loyalzoo is a digital loyalty system for independent retailers & restaurants, helping increase customer spending and recurring revenues [Learn more about Loyal Zoo](https://www.capterra.com/p/143016/Loyal-Zoo/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Ebsta](https://www.capterra.com/p/159162/Ebsta/) [4.8 (104)](https://www.capterra.com/p/159162/Ebsta/reviews/) Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. [Learn more about Ebsta](https://www.capterra.com/p/159162/Ebsta/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 91% recommend this product [## Dubb](https://www.capterra.com/p/203824/Dubb/) [4.8 (103)](https://www.capterra.com/p/203824/Dubb/reviews/) Dubb is a SAAS video communication that lets you create, share, and track video to help grow your sales and marketing. [Learn more about Dubb](https://www.capterra.com/p/203824/Dubb/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 93% recommend this product [## Survicate](https://www.capterra.com/p/132914/Survicate/) [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. [Learn more about Survicate](https://www.capterra.com/p/132914/Survicate/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) [4.4 (98)](https://www.capterra.com/p/168135/Zoho-SalesIQ/reviews/) An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities. [Learn more about Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Bettermode](https://www.capterra.com/p/178753/Bettermode/) [4.7 (94)](https://www.capterra.com/p/178753/Bettermode/reviews/) Bettermode is an all-in-one customer community platform that unifies customer engagement tools to create meaningful experiences. [Learn more about Bettermode](https://www.capterra.com/p/178753/Bettermode/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## emBlue](https://www.capterra.com/p/150149/emBlue/) [4.4 (91)](https://www.capterra.com/p/150149/emBlue/reviews/) SaaS designed for medium and big companies. A powerful but also easy tool to manage user behavior and email marketing actions. [Learn more about emBlue](https://www.capterra.com/p/150149/emBlue/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (91)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Engage customers and create positive interactions at enterprise scale with Sprinklr—powered by the industry’s most advanced AI engine. [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) [4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/) Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Product Fruits](https://www.capterra.com/p/227997/Product-Fruits/) [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) The AI-powered product onboarding platform. Elvin AI generates tours, answers support questions, and personalizes every user journey. [Learn more about Product Fruits](https://www.capterra.com/p/227997/Product-Fruits/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Mobile Text Alerts](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) [4.5 (86)](https://www.capterra.com/p/152417/Mobile-Text-Alerts/reviews/) Easy-to-use business SMS solution offering better customer engagement through the power of texting. Handy web platform & mobile app. [Learn more about Mobile Text Alerts](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Messente](https://www.capterra.com/p/199059/Messente/) [4.7 (84)](https://www.capterra.com/p/199059/Messente/reviews/) Messente is a business messaging platform that enables companies to send SMS, Viber, and WhatsApp messages worldwide through one API. [Learn more about Messente](https://www.capterra.com/p/199059/Messente/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## 11Sight](https://www.capterra.com/p/213920/11Sight/) [4.7 (82)](https://www.capterra.com/p/213920/11Sight/reviews/) 11Sight is an automotive dealership software that provides AI assistance for scheduling service appointments around the clock. [Learn more about 11Sight](https://www.capterra.com/p/213920/11Sight/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## SendJim](https://www.capterra.com/p/172685/SendJim/) [4.4 (81)](https://www.capterra.com/p/172685/SendJim/reviews/) Customer engagement solution that helps businesses generate business leads and word of mouth referrals to attract clients or audience. [Learn more about SendJim](https://www.capterra.com/p/172685/SendJim/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## ProveSource](https://www.capterra.com/p/178762/ProveSource/) [4.8 (80)](https://www.capterra.com/p/178762/ProveSource/reviews/) ProveSource turns your website into a busy and interesting place that compels buyer action by showing recent customers activity. [Learn more about ProveSource](https://www.capterra.com/p/178762/ProveSource/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## AiTrillion](https://www.capterra.com/p/187243/Aitrilion/) [4.9 (77)](https://www.capterra.com/p/187243/Aitrilion/reviews/) World's leading All-in-One eCommerce Sales & Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose [Learn more about AiTrillion](https://www.capterra.com/p/187243/Aitrilion/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. [Learn more about Whatfix](https://www.capterra.com/p/143008/Whatfix/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Canny](https://www.capterra.com/p/161103/Canny/) [4.6 (77)](https://www.capterra.com/p/161103/Canny/reviews/) Drive customer engagement through feedback management. Make your customers feel heard and build the features they want. [Learn more about Canny](https://www.capterra.com/p/161103/Canny/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## SmatBot](https://www.capterra.com/p/240327/SmatBot-/) [4.6 (74)](https://www.capterra.com/p/240327/SmatBot-/reviews/) An omnichannel platform that can be used to build conversations with your customers for Multiple Used cases. [Learn more about SmatBot](https://www.capterra.com/p/240327/SmatBot-/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Zipteams](https://www.capterra.com/p/265801/Zipteams/) [4.7 (73)](https://www.capterra.com/p/265801/Zipteams/reviews/) Qualify Better, Close Faster with Zipteams Smart Meeting Rooms. [Learn more about Zipteams](https://www.capterra.com/p/265801/Zipteams/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) [4.6 (71)](https://www.capterra.com/p/167757/FreeAgent-Network/reviews/) FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues. [Learn more about servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) [4.5 (71)](https://www.capterra.com/p/147279/Hivebrite/reviews/) Drive connections and create positive impact across your fully branded private community with Hivebrite all-in-one community solution. [Learn more about Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) [4.4 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/) eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster. [Learn more about eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [## VideoAsk](https://www.capterra.com/p/239248/videoask/) [4.8 (70)](https://www.capterra.com/p/239248/videoask/reviews/) Engage more customers the personal way with interactive videos. [Learn more about VideoAsk](https://www.capterra.com/p/239248/videoask/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations Page 3 of 16 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (734) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Alerts/Notifications Communication Management Customer Experience Management Customer History Customer Portal Email Management Engagement Tracking Feedback Management Gamification Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Third-Party Integrations Visual Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Demo Software](https://www.capterra.com/demo-software/)[Sales Coaching Software](https://www.capterra.com/sales-coaching-software/)[Partner Management Software](https://www.capterra.com/partner-management-software/)[Customer Advocacy Software](https://www.capterra.com/customer-advocacy-software/)[Customer Identity and Access Management (CIAM) Software](https://www.capterra.com/ciam-software/)[Customer Reference Management Software](https://www.capterra.com/customer-reference-management-software/)[Channel Management Software](https://www.capterra.com/channel-management-software/)[Sales Enablement Software](https://www.capterra.com/sales-enablement-software/)[Referral Software](https://www.capterra.com/referral-software/)