IBM ExperienceOne vs Zendesk

Rating


3 / 5
(1)


4.5 / 5
(2089)

Starting Price

Not provided by vendor

$5.00/month/user

Best For

For customers of all sizes.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


2 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

Not provided by vendor
  • check Analytics
  • check Churn Management
  • check Communication Management
  • check Community Management
  • check Content Syndication
  • check Feedback Collection
  • check Gamification
  • check Live Chat
  • check Video Content

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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IBM ExperienceOne vs Zendesk

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