Delighted vs SurveyMonkey CX

Starting Price

Not provided by vendor Not provided by vendor

Best For

Any size organization that wants to collect, analyze & distribute feedback across their business, align feedback w/ business growth, reduce churn, and leverage happy customers to promote their brand.

Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view

Rating


5 / 5
(20)


4.5 / 5
(42)

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


5 / 5

4.5 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Analytics
  • check Churn Management
  • check Communication Management
  • check Community Management
  • close Content Syndication
  • check Feedback Collection
  • close Gamification
  • close Live Chat
  • close Video Content
  • check Analytics
  • check Churn Management
  • check Communication Management
  • close Community Management
  • close Content Syndication
  • check Feedback Collection
  • close Gamification
  • close Live Chat
  • close Video Content

Screenshots

View 5 screenshots 161692 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Delighted vs SurveyMonkey CX

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