Freshdesk vs Engagio

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Any B2B company that wants to engage target accounts, expand customer relationships, and deepen sales-and-marketing alignment.

Rating


4.5 / 5
(2121)
Read All Reviews

4.2 / 5
(5)

Ideal number of Users

2 - 999

1 - 499

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.6 / 5


Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4 / 5


Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4 / 5


Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4 / 5


Product Features

  • check Analytics
  • close Churn Management
  • check Communication Management
  • check Community Management
  • check Content Syndication
  • check Feedback Collection
  • check Gamification
  • check Live Chat
  • close Video Content
  • check Analytics
  • close Churn Management
  • check Communication Management
  • close Community Management
  • close Content Syndication
  • close Feedback Collection
  • close Gamification
  • close Live Chat
  • close Video Content

Screenshots

View 5 screenshots 206237 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Engagio

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