Zendesk vs Screencastify

Starting Price

$5.00/month/user

$24.00/year/user

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

UX/UI Designers: track and record user mouse movements and facial expressions Sales Teams: practice pitching and record product demos Customer Support: create how-to and troubleshooting videos

Rating


4.3 / 5
(2296)
Read All Reviews

4.4 / 5
(56)
Read All Reviews

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."


4.4 / 5


  • "I like the ease of use and versatility. The tools are very to use when recording and the go right to my google drive ready to go."

  • "VERY easy to use and set up. It even has a web browser extension to make using it even quicker and easier."

Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."


4.1 / 5


Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."


4.2 / 5


  • "This is great when you are creating flipped videos and lesson for students. Everything is pretty simple to use and quick."

  • "Creating more interactive/multimedia tutorials for colleages - quick and easy to produce content, and easily digested by recipients."

Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."


4.5 / 5


Product Features

  • check Analytics
  • check Churn Management
  • check Communication Management
  • check Community Management
  • check Content Syndication
  • check Feedback Collection
  • close Gamification
  • check Live Chat
  • check Video Content
  • close Analytics
  • check Churn Management
  • check Communication Management
  • close Community Management
  • close Content Syndication
  • check Feedback Collection
  • close Gamification
  • close Live Chat
  • check Video Content

Screenshots

View 5 screenshots 199521 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Zendesk vs Screencastify

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