SurveyMonkey CX vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.5 / 5
(41)


4.5 / 5
(2200)

Ideal number of Users

1 - 999

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Analytics
  • check Churn Management
  • check Communication Management
  • close Community Management
  • close Content Syndication
  • check Feedback Collection
  • close Gamification
  • close Live Chat
  • close Video Content
  • check Analytics
  • check Churn Management
  • check Communication Management
  • check Community Management
  • check Content Syndication
  • check Feedback Collection
  • check Gamification
  • check Live Chat
  • check Video Content

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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SurveyMonkey CX vs Zendesk

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