eGain Suite vs Engagio

Best For

Who Uses This Software?

Companies in financial services, telco, retail, insurance, eCommerce, contact centers, government, utilities, aiming to deliver unified customer service across web, mobile, social, and contact center.

Any B2B company that wants to engage target accounts, expand customer relationships, and deepen sales-and-marketing alignment.

Target Customer Size (Users)

10 - 1000+

1 - 499

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes No

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Screenshots

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Capterra screenshot placeholder

Ratings

Overall

(0)
4 / 5
(3)

Ease of Use


4.5 / 5

Customer Service


4 / 5

Features & Functionality


3.5 / 5

Value for Money


3.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Engagio vs eGain Suite


eGain Suite vs Engagio

eGain Suite

by eGain Communications

Best For

Who Uses This Software?

Companies in financial services, telco, retail, insurance, eCommerce, contact centers, government, utilities, aiming to deliver unified customer service across web, mobile, social, and contact center.

Any B2B company that wants to engage target accounts, expand customer relationships, and deepen sales-and-marketing alignment.

Target Customer Size (Users)

10 - 1000+

1 - 499

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes No

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Ratings

Overall

(0)
4 / 5
(3)

Ease of Use


4.5 / 5

Customer Service


4 / 5

Features & Functionality


3.5 / 5

Value for Money


3.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Engagio vs eGain Suite