LiveChat vs RetailMotus

Starting Price

$16.00/month/user

Not provided by vendor

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Customer engagement solution for all businesses which helps with retail execution, telephone account management, mobile analytics, retail merchandising, data-driven approach and more.

Rating


4.6 / 5
(954)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

2 - 999

Ease of Use


4.6 / 5


  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."

  • "Its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app."



Customer Support


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."



Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."



Value for Money


4.5 / 5


  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."

  • "This solution has reduced by operating budget in the contact centre as it has reduced my call volumes by a third."



Product Features

  • check Analytics
  • close Churn Management
  • check Communication Management
  • close Community Management
  • close Content Syndication
  • check Feedback Collection
  • close Gamification
  • check Live Chat
  • close Video Content
  • check Analytics
  • close Churn Management
  • check Communication Management
  • close Community Management
  • close Content Syndication
  • close Feedback Collection
  • close Gamification
  • close Live Chat
  • close Video Content

Screenshots

View 5 screenshots 105403 thumb
View 1 screenshot 77099 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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LiveChat vs RetailMotus

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