LiveChat vs ProveSource

Starting Price

$16.00/month/user

$19.00/month

Best For

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Ecommerce stores, SaaS platforms, marketing agencies, travel companies and content publishers.

Rating


4.6 / 5
(956)
Read All Reviews

4.8 / 5
(75)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "LiveChat is quick, effective, user friendly, fun to work with, and thus far glitch-free. I have been very pleased with the software so far."

  • "Its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app."


4.7 / 5


  • "Easy to use and see the utility before having to pay for it. We started off using it on the free tier until we got up to 158% visitors."

  • "Cuztomations, relative easy to use, free verision is not time limited."

Customer Support


4.6 / 5


  • "I have always had great experiences with this software. The customer service was great too! so very helpful and polite when we needed help."

  • "Customer service is excellent I found Andrzej to be fantastic and extremely helpful."


4.7 / 5


Features & Functionality


4.4 / 5


  • "The user interface on both client-side & agent side is super user-friendly and you really have to love the simplicity of the controls."

  • "LiveChat provides an amazing user experience due to its interfaces and great features."


4.5 / 5


  • "The animated graphics draw the eye to the notifications and the colour scheme can be adjusted to fit perfectly into your websites."

  • "That was when we decided to go to the paid version. The interface is very easy to use and you can add as many widgets as you need to."

Value for Money


4.5 / 5


  • "Using chat is the best trick that will higher your conversion rate. They have I think the best price competing with intercom etc."

  • "This solution has reduced by operating budget in the contact centre as it has reduced my call volumes by a third."


4.5 / 5


Product Features

  • check Analytics
  • close Churn Management
  • check Communication Management
  • close Community Management
  • close Content Syndication
  • check Feedback Collection
  • close Gamification
  • check Live Chat
  • close Video Content
  • check Analytics
  • check Churn Management
  • close Communication Management
  • close Community Management
  • check Content Syndication
  • close Feedback Collection
  • check Gamification
  • close Live Chat
  • close Video Content

Screenshots

View 5 screenshots 105403 thumb
View 5 screenshots 125650 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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LiveChat vs ProveSource

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