# Best Customer Engagement Software 2026 | Capterra > Find the top Customer Engagement software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-engagement-software/s/mac --- # Best Customer Engagement Software For more information consult our [Customer Engagement Buyers Guide](#buyers-guide-content) [4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) EZ Texting helps you turn conversations into conversions with powerful, easy-to-use SMS engagement tools. [Learn more about EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (468)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Tremendous is the global payouts platform for businesses sending gift cards and rewards to drive customer engagement. [Learn more about Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 94% recommend this product [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Create interactive quizzes, forms & funnels to boost leads, sales, and engagement — no code needed. [Learn more about Quizell](https://www.capterra.com/p/231981/Quizell/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. [Learn more about Alchemer](https://www.capterra.com/p/72549/Alchemer/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Zendesk Support is the leading help desk software built for better customer relationships. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.6 (5)](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/#reviews) Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels. [Learn more about Adobe Customer Journey Analytics](https://www.capterra.com/p/250207/Adobe-Customer-Journey-Analytics/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.3 (6971)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. [Learn more about Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.6 (18)](https://www.capterra.com/p/140810/Coconut-Calendar/reviews/) Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze. [Learn more about Coconut Software](https://www.capterra.com/p/140810/Coconut-Calendar/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.5 (3414)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 81% recommend this product [4.7 (20)](https://www.capterra.com/p/10031687/Text-App/#reviews) Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace. [Learn more about Text](https://www.capterra.com/p/10031687/Text-App/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.4 (71)](https://www.capterra.com/p/182207/Zoho-CRMPlus/reviews/) Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.  [Learn more about Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (16)](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/reviews/) The White Label Loyalty loyalty engine will help you deliver personalized rewards that are more likely to resonate with each segment. [Learn more about White Label Loyalty](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.4 (44)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) All-in-one messaging platform to engage customers on mobile channels they love. CRM-integrated, 100% secure & compliant, 24/7 support. [Learn more about Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) SurveySparrow boosts engagement by turning feedback into strategies, enhancing loyalty, driving growth, and creating new opportunities. [Learn more about SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/) Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. [Learn more about Listen360](https://www.capterra.com/p/151950/Listen360/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.5 (55)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers. [Learn more about Xtremepush](https://www.capterra.com/p/151231/Xtremepush/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Boost customer engagement—white-label loyalty for small business with stamps + points, built-in SMS/email, and fast, no-code launch. [Learn more about Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations 97% recommend this product [5.0 (1)](https://www.capterra.com/p/10002556/OnRamp/#reviews) OnRamp helps B2B organizations accelerate time-to-revenue from day one, with its purpose-built customer onboarding platform. [Learn more about OnRamp](https://www.capterra.com/p/10002556/OnRamp/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Easily buy, send & track digital gift card rewards with our free & simple web app for individual or bulk rewards, or integrate via API. [Learn more about Giftbit](https://www.capterra.com/p/173343/Giftbit/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. [Learn more about ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.4 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/) Engage users with messaging campaigns that connect across mobile, web, and the in-app experience. [Learn more about CleverTap](https://www.capterra.com/p/155737/CleverTap/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.7 (87)](https://www.capterra.com/p/174023/Customer-io/reviews/) Customer.io is software that helps businesses create personalized experiences across channels using first-party data. [Learn more about Customer.io](https://www.capterra.com/p/174023/Customer-io/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.8 (14)](https://www.capterra.com/p/219928/Userflow/reviews/) AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention. [Learn more about Userflow](https://www.capterra.com/p/219928/Userflow/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations [4.7 (27)](https://www.capterra.com/p/229449/iVision-Mobile/reviews/) White Label SMS marketing with iVision Mobile - A robust SMS Marketing software and digital loyalty kiosk technology provider [Learn more about iVision Mobile](https://www.capterra.com/p/229449/iVision-Mobile/) Customer Engagement features reviewers most value Activity Dashboard Alerts/Notifications Communication Management Customer History Engagement Tracking Live Chat Multi-Channel Communication Reporting/Analytics Third-Party Integrations Page 1 of 30 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (734) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Alerts/Notifications Communication Management Customer Experience Management Customer History Customer Portal Email Management Engagement Tracking Feedback Management Gamification Generative AI Live Chat Multi-Channel Communication Multi-Language Reporting/Analytics Third-Party Integrations Visual Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Demo Software](https://www.capterra.com/demo-software/)[Sales Coaching Software](https://www.capterra.com/sales-coaching-software/)[Partner Management Software](https://www.capterra.com/partner-management-software/)[Customer Advocacy Software](https://www.capterra.com/customer-advocacy-software/)[Customer Identity and Access Management (CIAM) Software](https://www.capterra.com/ciam-software/)[Customer Reference Management Software](https://www.capterra.com/customer-reference-management-software/)[Channel Management Software](https://www.capterra.com/channel-management-software/)[Sales Enablement Software](https://www.capterra.com/sales-enablement-software/)[Referral Software](https://www.capterra.com/referral-software/)