# 2025 Capterra Shortlist for Customer Engagement | Capterra

> Discover the highest-rated & most popular Customer Engagement Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/customer-engagement-software/shortlist

---

# 2025 Capterra Shortlist for Customer Engagement

-   [All Products](https://www.capterra.com/customer-engagement-software/)
-   [Capterra Shortlist](https://www.capterra.com/customer-engagement-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/155928/Zoho-CRM/)

## [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[4.3 (6964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)[View all reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more.

Overall Score

95/100

Popularity: 48/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.1

Features

4.3

Value for Money

4.3

Paid plans start at

$14.00Per Month

Free Trial

Free Version

Category Features

17/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/167015/Text-Request/)

## [Text Request](https://www.capterra.com/p/167015/Text-Request/)

[4.6 (1193)](https://www.capterra.com/p/167015/Text-Request/reviews/)[View all reviews](https://www.capterra.com/p/167015/Text-Request/reviews/)

[](https://www.capterra.com/p/167015/Text-Request/)

The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Overall Score

93/100

Popularity: 45/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$59.00Per Month

Free Trial

Free Version

Category Features

10/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/124981/Freshdesk/)

## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3409)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.

Overall Score

91/100

Popularity: 44/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

16/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/180348/Viber/)

## [Viber](https://www.capterra.com/p/180348/Viber/)

[4.4 (4058)](https://www.capterra.com/p/180348/Viber/reviews/)[View all reviews](https://www.capterra.com/p/180348/Viber/reviews/)

[](https://www.capterra.com/p/180348/Viber/)

Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.

Overall Score

91/100

Popularity: 44/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.3

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

6/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134347/Intercom/)

## [Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1131)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

[](https://www.capterra.com/p/134347/Intercom/)

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.

Overall Score

90/100

Popularity: 43/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.0

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

15/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/62194/LiveChat/)

## [LiveChat](https://www.capterra.com/p/62194/LiveChat/)

[4.6 (1715)](https://www.capterra.com/p/62194/LiveChat/reviews/)[View all reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

[](https://www.capterra.com/p/62194/LiveChat/)

Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.

Overall Score

90/100

Popularity: 43/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.5

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

18/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/155423/Appboy/)

## [Braze](https://www.capterra.com/p/155423/Appboy/)

[4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/)[View all reviews](https://www.capterra.com/p/155423/Appboy/reviews/)

[](https://www.capterra.com/p/155423/Appboy/)

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love.

Overall Score

89/100

Popularity: 40/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.6

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

6/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152997/BirdEye/)

## [Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (702)](https://www.capterra.com/p/152997/BirdEye/reviews/)[View all reviews](https://www.capterra.com/p/152997/BirdEye/reviews/)

[](https://www.capterra.com/p/152997/BirdEye/)

Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform.

Overall Score

86/100

Popularity: 40/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

16/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

[](https://www.capterra.com/p/132901/Front/)

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.

Overall Score

86/100

Popularity: 37/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

13/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1754)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

15/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.

Overall Score

86/100

Popularity: 39/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

15/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136189/Salesforce/)

## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (820)](https://www.capterra.com/p/136189/Salesforce/reviews/)[View all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)

[](https://www.capterra.com/p/136189/Salesforce/)

Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.

Overall Score

83/100

Popularity: 34/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

13/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/178819/EngageBay-Marketing/)

## [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)[View all reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

[](https://www.capterra.com/p/178819/EngageBay-Marketing/)

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Overall Score

82/100

Popularity: 33/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.8

Features

4.6

Value for Money

4.7

Paid plans start at

$14.99Per Month

Free Trial

Free Version

Category Features

12/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/150695/Lucky-Orange/)

## [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)[View all reviews](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

[](https://www.capterra.com/p/150695/Lucky-Orange/)

Engage customers through live chat, co-browsing & surveys. AI-powered insights: find pain points, capture feedback, watch recordings.

Overall Score

82/100

Popularity: 34/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

11/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

## [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

[4.2 (526)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/)

[](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

Customer relationship management solution that helps businesses with email marketing, loyalty management, and customer data management.

Overall Score

82/100

Popularity: 36/50

Ratings: 46/50

Review Breakdown

Ease of Use

3.8

Customer Service

3.9

Features

4.3

Value for Money

3.8

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

14/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4072)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk Support is the leading help desk software built for better customer relationships.

Overall Score

82/100

Popularity: 36/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

15/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/253223/Zoho-Campaigns/)

## [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)

[4.3 (314)](https://www.capterra.com/p/253223/Zoho-Campaigns/reviews/)[View all reviews](https://www.capterra.com/p/253223/Zoho-Campaigns/reviews/)

[](https://www.capterra.com/p/253223/Zoho-Campaigns/)

Create, send, and track effective email and SMS campaigns that help you build lasting relationships with your leads and contacts.

Overall Score

82/100

Popularity: 35/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.2

Value for Money

4.4

Paid plans start at

€4.00Per Month

Free Trial

Free Version

Category Features

11/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158128/Kustomer/)

## [Kustomer](https://www.capterra.com/p/158128/Kustomer/)

[4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/)[View all reviews](https://www.capterra.com/p/158128/Kustomer/reviews/)

[](https://www.capterra.com/p/158128/Kustomer/)

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.

Overall Score

80/100

Popularity: 31/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.4

Paid plans start at

$89.00Per Month

Free Trial

Free Version

Category Features

15/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163452/OneSignal/)

## [OneSignal](https://www.capterra.com/p/163452/OneSignal/)

[4.7 (106)](https://www.capterra.com/p/163452/OneSignal/reviews/)[View all reviews](https://www.capterra.com/p/163452/OneSignal/reviews/)

[](https://www.capterra.com/p/163452/OneSignal/)

OneSignal is a customer engagement solution offering email, mobile & web push notifications, in-app messaging, and SMS.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.6

Paid plans start at

$9.00Per Month

Free Trial

Free Version

Category Features

12/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144389/Yotpo/)

## [Yotpo](https://www.capterra.com/p/144389/Yotpo/)

[4.5 (375)](https://www.capterra.com/p/144389/Yotpo/reviews/)[View all reviews](https://www.capterra.com/p/144389/Yotpo/reviews/)

[](https://www.capterra.com/p/144389/Yotpo/)

Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.

Overall Score

77/100

Popularity: 32/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.4

Value for Money

3.9

Paid plans start at

$199.00Per Month

Free Trial

Free Version

Category Features

9/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

## [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)[View all reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

[](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.

Overall Score

76/100

Popularity: 26/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

8/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement

Overall Score

75/100

Popularity: 30/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

17/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

## [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

[4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)[View all reviews](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)

[](https://www.capterra.com/p/75130/Marketo-Lead-Management/)

Adobe Marketo Engage is a leading AI-powered platform that automates and scales marketing to drive engagement, efficiency, and revenue.

Overall Score

75/100

Popularity: 29/50

Ratings: 46/50

Review Breakdown

Ease of Use

3.8

Customer Service

3.9

Features

4.3

Value for Money

3.8

Paid plans start at

Not provided by the vendor

Category Features

16/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164070/UJET/)

## [UJET](https://www.capterra.com/p/164070/UJET/)

[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)[View all reviews](https://www.capterra.com/p/164070/UJET/reviews/)

[](https://www.capterra.com/p/164070/UJET/)

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$80.00Per Year

Free Trial

Free Version

Category Features

8/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/130149/bpm-online-CRM/)

## [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)

[4.7 (133)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/)[View all reviews](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/)

[](https://www.capterra.com/p/130149/bpm-online-CRM/)

New Era of CRM: Built on AI. Ready to act

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.7

Value for Money

4.7

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

14/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Customer Engagement Software](https://www.capterra.com/customer-engagement-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:July 30, 2025