Customer Experience Software

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Podium is trusted by over 180,000 users to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, Webchat and more. Learn more about Podium

Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more. Learn more about Podium

Delighted

by Delighted

Delighted is the top-rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve the customer experience. Starting price at $0/Year Learn more about Delighted

Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted

Intouch Insight

by Intouch Insight

Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards, automated case management tools, and Action Campaign technology to help businesses make proactive improvements to CX. Learn more about Intouch Insight

Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Learn more about Intouch Insight

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics Customer Experience

Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics Customer Experience

SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. Learn more about SurveyMonkey CX

The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. Learn more about SurveyMonkey CX

Get real time customer feedback to drive customer retention and referrals. AskNicely automatically emails customers a simple two-question email survey (based on the Net Promoter Score customer loyalty framework) that people can answer with just one tap. Listen to your customers in real time, catch unhappy customers before they churn and get more online reviews. Start sending surveys in minutes with no help from IT. Learn more about AskNicely NPS Software

The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free. Learn more about AskNicely NPS Software

Kangaroo Rewards

by Kangaroo Rewards

Maximize your sales and customer engagement with Kangaroo Rewards. Kangaroos robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo Rewards offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. Learn more about Kangaroo Rewards

Digital loyalty program for businesses with branded app. Automated marketing, discount engine, raffle module, integrated, support. Learn more about Kangaroo Rewards

Reputation.com

by Reputation.com

Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue. Learn more about Reputation.com

Cloud reputation management system that allows enterprises to monitor or manage online ratings and respond to customer feedback. Learn more about Reputation.com

Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. Learn more about PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about PureCloud

CloudCherry

by CloudCherry Analytics

CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Learn more about CloudCherry

Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight Learn more about CloudCherry

Kustomer

by Kustomer

Kustomer is the omnichannel customer experience platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Learn more about Kustomer

Kustomer is the omnichannel customer experience platform for enterprises focused on delivering standout service, not resolving tickets. Learn more about Kustomer

Promoter.io

by Promoter.io

Promoter.io is the most potent & comprehensive tool built to help small and medium businesses measure loyalty & customer sentiment using the Net Promoter Score (NPS). Our platform enables organic growth, customer insights, & understand customer drivers for CloudFlare, Gartner, Gusto, OutdoorVoices, and Lovepop Cards. Learn more about Promoter.io

Drive intelligent decisions across your entire organization with actionable customer feedback & data-driven insights. Get a free trial. Learn more about Promoter.io

Key Survey

by Key Survey

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Learn more about Key Survey

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Learn more about Key Survey

CMNTY is a powerful online platform used by today's most innovative brands and marketing research agencies to build customer insights communities. Through continuous dialogue with customers in dedicated online platforms, brands develop a deeper understanding of the motivations and desires of the people they serve. Learn more about CMNTY Platform

CMNTY is a platform used by today's most innovative brands and insights professionals to develop a deeper understanding of customers. Learn more about CMNTY Platform

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. Learn more about Nextiva CRM

Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. Learn more about Nextiva CRM

ReviewTrackers

by ReviewTrackers

ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers. Learn more about ReviewTrackers

Software that helps businesses manage and generate reviews, respond to customer feedback, and discover key customer insights. Learn more about ReviewTrackers

MaritzCX

by MaritzCX

MaritzCX is customer experience (CX) management for big business. Organizations need CX programs that drive high value and high return. We help increase customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations. With a unique combination of CX software, data and research science, deep vertical market expertise, and managed program services, only MaritzCX offer a full-service, professional CX approach. Learn more about MaritzCX

MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners. Learn more about MaritzCX

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus

Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. With TapMango you can engage customers with our powerful SMS/Email marketing, get new customers with our referral system and online review boost, increase revenue with flash sales and mobile ordering, seamlessly integrate with your POS and so much more. Paired with a world-class customer support team, TapMango is powering thousands of happy merchants. Learn more about TapMango

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Learn more about TapMango

Newired

by Newired

Newired empowers companies to speed up user onboarding on virtually any web application, by making the user learn and perform on the go. We shall not forget that digital is, first and foremost, for people. Our 100% code-free solutions help to increase user motivation both because the user is at the center of our software delivery and development and because Newired helps transform virtually any web application into a more user-friendly environment. Learn more about Newired

We build 100% code-free tools to help companies train and onboard users on web-based applications. Learn more about Newired

elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio

Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio

SurveySparrow

by SurveySparrow

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow

Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow

Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Userfeel was designed and developed by Usability Researchers for Usability Researchers but also for newcomers to UX Research and anyone who wants to optimize their website or app. Learn more about Userfeel.com

Quick and Easy Remote Usability Testing for Websites and Apps. Our panel consists of more than 60,000 testers speaking 40 languages. Learn more about Userfeel.com

Pxida is a new product featuring technology and analytics used by global brands to understand their customers in a quick and easy to deploy software tool designed specifically for use by smaller businesses and organizations. Pxida requires no training and is simple and intuitive to use. You will be using analysis and surveys designed by our highly experienced market research experts and data scientists utilizing the latest analytics technology. We employ the experts, so you don't have to! Learn more about Pxida

Pxida provides detailed analysis of customer feedback for small and medium sized businesses for happier customers and improved results. Learn more about Pxida

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye's all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social, support ticketing, listings, webchat, business insights, and competitive benchmarking. Learn more about BirdEye

All-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Learn more about BirdEye

Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Learn more about Keatext

Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard. Learn more about Keatext

Centercode

by Centercode

Centercode is the leading Customer Validation solution for gathering and prioritizing customer insights so teams can deliver market-dominating products. Enterprise and high-growth tech companies use the platform's centralized community, project, feedback, and reporting features to scale their customer testing efforts and make informed product decisions. Learn more about Centercode

The leading platform for scaling the customer and employee testing efforts of enterprise and high-growth technology companies. Learn more about Centercode

Nickelled

by Nickelled

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today. Learn more about Nickelled

Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled

Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base. Learn more about Mize CX Platform

Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base. Learn more about Mize CX Platform

---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob

Great value Net Promoter Score (NPS) customer experience software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at events. Customize surveys to fit your brand and style. Used by companies around the world, it's easy to get setup and we can help at any stage. Understand trends by segment or customer in real-time. Automate with links to Salesforce, Slack, Zapier, CRMs, helpdesks. Learn more about SightMill - NPS Software

Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill - NPS Software

Aimtell

by Aimtell

Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Learn more about Aimtell

Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell

Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built amoCRM to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about amoCRM

amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about amoCRM

CloudTalk

by CloudTalk

CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 40 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Learn more about CloudTalk

CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk

In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix

Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix

ThinkOwl

by ThinkOwl

Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation. It empowers your organization to enhance customer experience and fly high, even with limited staff and resources. Learn more about ThinkOwl

Multi-channel customer service software fully powered by artificial intelligence. Learn more about ThinkOwl

Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. Learn more about Bitrix24

Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide. Learn more about Bitrix24

ChurnZero

by ChurnZero

ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, Learn more about ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

Fivestars

by Fivestars Loyalty

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about Fivestars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. Learn more about Fivestars

Ecrion Engage

by Ecrion Software

Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Learn more about Ecrion Engage

Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement. Learn more about Ecrion Engage

OSI Feedback

by Omnistar Interactive

Our customizable one question survey will allow you to easily determine who your most loyal customers are. Through a customizable one question survey, you can ask your customers how likely they would be to refer others to your business. Learn more about OSI Feedback

Get real time customer feedback from all your customers using a simple one question email survey. Learn more about OSI Feedback

The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior. ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status). Learn more about Revulytics Usage Intelligence

The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use. Learn more about Revulytics Usage Intelligence

CFN Insight

by CustomerFirst Now

Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Learn more about CFN Insight

Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight

Thought Industries

by Thought Industries

Give your customers the experience they deserve with interactive online training programs. Guide your customers with learner paths and recommended content and take them down the path to success. With the Thought Industries learning platform, you're able to build unique client training experiences for each client and distribute training materials at scale. Offer moment-of-need learning by embedding your training into your software to provide help where your clients most need it. Learn more about Thought Industries

The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning. Learn more about Thought Industries

Toonimo

by Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement. Learn more about Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. Learn more about Toonimo

Beta Testing

by BetaTesting

BetaTesting provides real-world testing services with a community of over 200,000 users around the world. Our platform lets startups & large companies design tests to collect feedback, bug reports, usability videos, and real-world user data over single-session or multi-week iterations. Our team also provides fully managed services, including test setup and design, project management, and data analysis to help our clients build better hardware and software products. Learn more about Beta Testing

Software and users to help companies collect real-world feedback, bug reports, and usability videos to improve their products. Learn more about Beta Testing

OdinAnswers

by OdinAnswers

Our customer intelligence platform processes data from any source to reveal the connections between your customer's thoughts and feelings and the metrics that drive your business. Our analyst workbench brings four powerful tools; text analytics, statistical significance, cross tabs, and, visualizations so you can do more in less time. Learn more about OdinAnswers

A Better Way to Understand Customers Link the voice of your customer to the business metrics that matter most. Learn more about OdinAnswers

Q One

by Q One Tech

Q One is a SaaS (software-as-a-service) single cloud-based, multi-channel, multi-currency, and multi-lingual market research platform offering a full range of features for research professionals and organization focusing on automating panel recruiting/management, incentivizing panel member, survey programming and data collection that increase panel engagement and collect real-time data driven insights. Learn more about Q One

Panel Management Data Collection Survey Design Fraud Prevention CRM Quotation Instant messenger Project Management Learn more about Q One

Armatic

by Armatic

Solve customer issues quickly! Do you need to issue a refund to a customer, but it requires approval form your success lead? No problem Armatic's workflow process allows for any type of approval rule to quickly resolve customer issues and involve your whole team . Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by the support team and any other authorized member in the organization. Learn more about Armatic

Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by your whole team. Learn more about Armatic

Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk is the leading cloud-based help desk software built for better customer relationships. Learn more about Zendesk

ERICA

by nuMedia Innovations

Hi, I'm Erica! (Experiential Reality Intelligent Concierge Assistant) The Only Digital Concierge with a Personality! Imaging being able to provide your guest with extensive concierge services including way-finding, Google integration and the ability to speak and understand almost any language! Erica can do that and more without breaking the bank! Learn more about ERICA

Hi, I'm Erica! (Experiential Reality Intelligent Concierge Assistant) The Only Digital Concierge with a Personality! Learn more about ERICA

SmartKarrot

by SmartKarrot

SmartKarrot is a Customer Experience Platform that helps subscription-based businesses (apps, on-premise and SaaS products) to understand, engage & retain their user base. With comprehensive usage analytics & a host of personalized engagement features - like notifications, surveys, incentives and more - businesses can now drive both customer and product success right from a single platform. Businesses can now manage interactions across both lifecycle and touchpoints. Learn more about SmartKarrot

SmartKarrot is a Customer Experience Platform that helps recurring revenue businesses to understand, engage & retain their user base. Learn more about SmartKarrot

Userlytics

by Userlytics

Quickly run customer experience studies and gather in depth feedback from your target persona(s) on any digital asset (sites, apps, prototypes, competitor assets, ads, or more) and any device! From unlimited users/admins to unlimited studies and participants per study with flexible pricing models, Userlytics is the only customer experience testing platform that truly scales with your needs! Create a free test in minutes today with the code ONEFREE and have the results in mere hours. Learn more about Userlytics

Quickly gather feedback & insights from your target customer(s) on any digital asset (yours or competitor) on tablet, mobile, desktop! Learn more about Userlytics

TeamSupport

by TeamSupport

TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary customer distress index, task management, in-depth reporting & metrics, and even sentiment analysis! TeamSupport is also fully customizable and scales with you as you grow. Get the focus back on your customers where it belongs and provide an exceptional customer experience. Learn more about TeamSupport

Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today. Learn more about TeamSupport

Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Learn more about Swell CX

Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews on sites that matter. Learn more about Swell CX

Sprout Social

by Sprout Social

Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social

Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social

Simplesat

by Pronto Holdings

Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat

Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat

Customer feedback is only as useful as the actions you drive from it. Gainsight CX pairs a best-in-class customer action platform with robust survey capabilities to automate targeted outreaches, execute follow-up actions, and generate deeper insights. Learn more about Gainsight CX

Drive superior customer experiences. Achieve higher response rates, improve customer sentiment, and turn insights into results. Learn more about Gainsight CX

SoGoSurvey Enterprise

by SoGoSurvey Enterprise

The SoGoSurvey feedback management platform seamlessly automates data collection and analysis for organizations. From designing and distributing a questionnaire to analysis and recommendations, the platform does everything with ease and at a level of sophistication thats rare in the industry. SoGoSurvey sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and best-in-class, 24/7 customer support. Learn more about SoGoSurvey Enterprise

A true end-to-end feedback management platform for organizations, seamlessly automating data collection and analysis. Demo today! Learn more about SoGoSurvey Enterprise

Reputology

by Reputology

Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. Learn more about Reputology

Reputology helps multi-location enterprises monitor reviews & feedback to address issues quickly & improve the Customer Experience. Learn more about Reputology

SendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month Learn more about SendX

Intuitive, Affordable & Feature-rich Email Marketing Software for marketers and business owners. Starts with a 14 days free trial. Learn more about SendX

Smartlook

by Smartlook

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook

Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook

Hotjar is the tool that answers questions about your users that traditional analytics cant. Learn more about Hotjar

Hotjar is the tool that answers questions about your users that traditional analytics cant. Learn more about Hotjar

Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls. Learn more about Pendo Platform

Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls. Learn more about Pendo Platform

#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text. Learn more about Zingle

#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text. Learn more about Zingle

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about 3CLogic

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about 3CLogic

Your all-in-one platform for multi-channel communication. Learn more about Crisp

Your all-in-one platform for multi-channel communication. Learn more about Crisp

FullStory

by FullStory

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Learn more about FullStory

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Learn more about FullStory

UserTesting

by UserTesting

UserTesting helps organizations to create the best customer experience powered by human insights. Learn more about UserTesting

UserTesting helps organizations to create the best customer experience powered by human insights. Learn more about UserTesting

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Learn more about WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Learn more about WalkMe

Sprinklr is an enterprise software platform built to manage customer experiences at scale. Learn more about Sprinklr Platform

Sprinklr is an enterprise software platform built to manage customer experiences at scale. Learn more about Sprinklr Platform

Collect.chat

by Collect.chat

Chatbot making platform to create chatbots that automatically collects data from website visitors. Learn more about Collect.chat

Chatbot making platform to create chatbots that automatically collects data from website visitors. Learn more about Collect.chat

Userpilot

by Userpilot

Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free. Learn more about Userpilot

Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free. Learn more about Userpilot

GetFeedback

by GetFeedback

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback. Learn more about GetFeedback

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback. Learn more about GetFeedback

Seismic is the leading global marketing and sales enablement solution. Learn more about Seismic

Seismic is the leading global marketing and sales enablement solution. Learn more about Seismic

Falcon.io

by Falcon.io

Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io

Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io

UXPressia

by UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

Feedbackly

by Feedbackly

All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey. Learn more about Feedbackly

All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey. Learn more about Feedbackly

Dovetail

by Dovetail Research

Streamline user research and decide what to do next with Dovetail, cloud-based user research software youll love. Learn more about Dovetail

Streamline user research and decide what to do next with Dovetail, cloud-based user research software youll love. Learn more about Dovetail

SmileBack

by SmileBack

Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey. Learn more about SmileBack

Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey. Learn more about SmileBack

involve.me

by involve.me

A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey. Learn more about involve.me

A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey. Learn more about involve.me

Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services Learn more about Bolstra

Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services Learn more about Bolstra

Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value. Learn more about Medallia Experience Cloud

Cloud-based customer experience management tool that helps businesses capture and analyze customers' feedback to improve brand value. Learn more about Medallia Experience Cloud

Feedback Lite

by Feedback Lite

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors. Learn more about Feedback Lite

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors. Learn more about Feedback Lite

iGrafx delivers proven ROI to the largest enterprises in the world. Learn more about iGrafx

iGrafx delivers proven ROI to the largest enterprises in the world. Learn more about iGrafx

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Surveypal

by Surveypal

Surveypal is an online survey platform that empowers users to improve the customer experience and optimise the customer journey. Learn more about Surveypal

Surveypal is an online survey platform that empowers users to improve the customer experience and optimise the customer journey. Learn more about Surveypal

Doorbell.io

by Doorbell.io

Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Learn more about Doorbell.io

Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Learn more about Doorbell.io

FeedbackExpress

by FeedbackExpress

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Learn more about FeedbackExpress

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Learn more about FeedbackExpress

Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection. Learn more about Opiniator

Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection. Learn more about Opiniator

Go beyond traditional analytics and truly understand your customers. Learn more about Woopra

Go beyond traditional analytics and truly understand your customers. Learn more about Woopra

Inspire

by Quadient

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

UserVoice

by UserVoice

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Learn more about UserVoice

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Learn more about UserVoice

Clicktools

by Clicktools

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience. Learn more about Clicktools

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience. Learn more about Clicktools

Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions. Learn more about Oracle CX

Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions. Learn more about Oracle CX

SevenRooms

by SevenRooms

A reservation, seating & guest engagement platform for restaurants, hotels, nightclubs & entertainment venues. Learn more about SevenRooms

A reservation, seating & guest engagement platform for restaurants, hotels, nightclubs & entertainment venues. Learn more about SevenRooms

Survaider

by Opiniofi Technologies

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time. Learn more about Survaider

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time. Learn more about Survaider

Survey2Connect

by Survey2Connnect

CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers. Learn more about Survey2Connect

CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers. Learn more about Survey2Connect

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales. Learn more about FeedbackFive

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales. Learn more about FeedbackFive

Userback

by Userback

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback. Learn more about Userback

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback. Learn more about Userback

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens. Learn more about UXprobe

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens. Learn more about UXprobe

Klaus is a conversation review tool for support teams that makes giving feedback to agents easy and systematic. Learn more about Klaus

Klaus is a conversation review tool for support teams that makes giving feedback to agents easy and systematic. Learn more about Klaus

Ovation

by Ovation

Measure & improve customer experience, manage reputation and run effective marketing campaigns. Learn more about Ovation

Measure & improve customer experience, manage reputation and run effective marketing campaigns. Learn more about Ovation

Moxtra

by MOXTRA

Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime. Learn more about Moxtra

Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime. Learn more about Moxtra

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! Learn more about ActionTracker

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! Learn more about ActionTracker

ReviewSpreader

by ReviewSpreader

Helping small businesses get five star reviews in seconds. Learn more about ReviewSpreader

Helping small businesses get five star reviews in seconds. Learn more about ReviewSpreader

TalkToTheManager

by TalkToTheManager

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager

Conversocial

by Conversocial

Conversocial is the digital customer care platform for social messaging. Learn more about Conversocial

Conversocial is the digital customer care platform for social messaging. Learn more about Conversocial

CredSpark

by CredSpark

CredSpark's content technology and services turn your digital content, products, and offerings into personalized, relevant experiences. Learn more about CredSpark

CredSpark's content technology and services turn your digital content, products, and offerings into personalized, relevant experiences. Learn more about CredSpark

An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices. Learn more about Liferay Digital Experience Platform

An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices. Learn more about Liferay Digital Experience Platform

Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews. Learn more about ServiceGuru Rating Kiosk

Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews. Learn more about ServiceGuru Rating Kiosk

ServicePower

by ServicePower

Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options. Learn more about ServicePower

Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options. Learn more about ServicePower

Moxie

by Moxie Software

Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience. Learn more about Moxie

Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience. Learn more about Moxie

Review Camp

by Review Camp

Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report! Learn more about Review Camp

Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report! Learn more about Review Camp

Convuent

by Convuent

Review, feedback and online reputation management for local business. Learn more about Convuent

Review, feedback and online reputation management for local business. Learn more about Convuent

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials Learn more about Feedb

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials Learn more about Feedb

Thoughtexchange

by Thoughtexchange

Thoughtexchanges community intelligence software empowers leaders to ask open-ended questions and get answers in real time. Learn more about Thoughtexchange

Thoughtexchanges community intelligence software empowers leaders to ask open-ended questions and get answers in real time. Learn more about Thoughtexchange

The Most Powerful Customer Success Software. Learn more about Amity

The Most Powerful Customer Success Software. Learn more about Amity

InMoment

by InMoment

Customer experience management tool that helps business personalization through daily support and analysis. Learn more about InMoment

Customer experience management tool that helps business personalization through daily support and analysis. Learn more about InMoment

Talk2us

by Elevate Research

Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us

Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us

Save your customers valuable time by helping them find information on your website or app Learn more about Airim

Save your customers valuable time by helping them find information on your website or app Learn more about Airim

Quantum Metric

by Quantum Metric

Quantum Metric delivers Digital Experience Intelligence via unparalleled customer visibility and data-driven decision making. Learn more about Quantum Metric

Quantum Metric delivers Digital Experience Intelligence via unparalleled customer visibility and data-driven decision making. Learn more about Quantum Metric

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. Learn more about Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. Learn more about Client Heartbeat

ListenLoop

by ListenLoop

Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily. Learn more about ListenLoop

Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily. Learn more about ListenLoop

Locobuzz

by Locobuzz Solutions

Powered with AI, ML & Big Data and automation technologies, a complete digital marketing & customer experience solution. Learn more about Locobuzz

Powered with AI, ML & Big Data and automation technologies, a complete digital marketing & customer experience solution. Learn more about Locobuzz

Field Solution Group

by Field Solution Group

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group

Kilterly

by Kilterly

Kilterly simplifies the process of enhancing the customer experience through data-driven insight and automated communication tools. Learn more about Kilterly

Kilterly simplifies the process of enhancing the customer experience through data-driven insight and automated communication tools. Learn more about Kilterly

Conversation builds relationship. Businesses have conversations with individual customers at scale on Layer's enterprise platform. Learn more about Layer Customer Conversation Platform

Conversation builds relationship. Businesses have conversations with individual customers at scale on Layer's enterprise platform. Learn more about Layer Customer Conversation Platform

Outreach

by Perspexi Labs

Easiest app for collecting more feedback from your customers via automated text message conversations. Learn more about Outreach

Easiest app for collecting more feedback from your customers via automated text message conversations. Learn more about Outreach

Reputation Desk

by Reputation Desk

Generate reviews, Increase engagement, Drive traffic. Learn more about Reputation Desk

Generate reviews, Increase engagement, Drive traffic. Learn more about Reputation Desk

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Learn more about SmartAction Speech IVR System

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Learn more about SmartAction Speech IVR System

Behavioral analytics platform that helps businesses manage visitors' reaction, compliance and more to help businesses retain clients. Learn more about Tealeaf

Behavioral analytics platform that helps businesses manage visitors' reaction, compliance and more to help businesses retain clients. Learn more about Tealeaf

ClickTale

by ClickTale

Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more. Learn more about ClickTale

Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more. Learn more about ClickTale

CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns. Learn more about Customer Lifecycle Marketing

CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns. Learn more about Customer Lifecycle Marketing

Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights. Learn more about Inquisium

Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights. Learn more about Inquisium

INTOUCH

by Topdown Systems

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

Netigate

by Netigate

Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc. Learn more about Netigate

Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc. Learn more about Netigate

Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey. Learn more about Wootric

Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey. Learn more about Wootric

Analyzes and visualizes process data and voice-of-customer data along the customer journey. Learn more about cx/omni CXM cloud

Analyzes and visualizes process data and voice-of-customer data along the customer journey. Learn more about cx/omni CXM cloud

CXONCLOUD is an ALL-IN-ONE App to create, manage & measure your end-to-end customer experience in simple clicks & fills. Learn more about CXONCLOUD

CXONCLOUD is an ALL-IN-ONE App to create, manage & measure your end-to-end customer experience in simple clicks & fills. Learn more about CXONCLOUD

MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships Learn more about MirrorWave Feedback Management System

MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships Learn more about MirrorWave Feedback Management System

MyFeelBack

by MyFeelBack

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack

Thematic

by Thematic

Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis Learn more about Thematic

Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis Learn more about Thematic

AnswerDash

by AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

Antlere

by Antlere

Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Learn more about Antlere

Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Learn more about Antlere

FuzeDigital

by FuzeDigital

Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. Learn more about FuzeDigital

Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. Learn more about FuzeDigital

The fastest, smartest and easiest solution for processing customer feedback into actionable insights. Learn more about Lumoa

The fastest, smartest and easiest solution for processing customer feedback into actionable insights. Learn more about Lumoa

Promoter Ninja for NPS

by Hoshinplan Strategy

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja for NPS

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja for NPS

ThoughtBuzz

by ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Confirmit

by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit

Dashly

by Dashly

Customer conversational platform to generate more leads, close more deals and help your customers succeed Learn more about Dashly

Customer conversational platform to generate more leads, close more deals and help your customers succeed Learn more about Dashly

Experiture

by Experiture

Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more. Learn more about Experiture

Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more. Learn more about Experiture

Hello Customer

by Insider Metrics

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline. Learn more about Hello Customer

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline. Learn more about Hello Customer

JumpSeat

by TenSpeed Technologies

Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance. Learn more about JumpSeat

Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance. Learn more about JumpSeat

Knexus

by Knexus

AI Content Optimizing Customer Journeys Learn more about Knexus

AI Content Optimizing Customer Journeys Learn more about Knexus

Integrated feedback collection and analysis in a single interconnected platform giving a 360 degree view of the customer experience Learn more about Voice of the Customer HUB

Integrated feedback collection and analysis in a single interconnected platform giving a 360 degree view of the customer experience Learn more about Voice of the Customer HUB

Yekaliva

by Positivenaick Analytics

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Learn more about Yekaliva

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Learn more about Yekaliva

YesInsights

by YesInsights

Customer feedback made easy through one-click and NPS surveys. Learn more about YesInsights

Customer feedback made easy through one-click and NPS surveys. Learn more about YesInsights

CX Map

by CX Map

CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales. Learn more about CX Map

CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales. Learn more about CX Map

iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric. Learn more about iperceptions platform

iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric. Learn more about iperceptions platform

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers. Learn more about Qubit

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers. Learn more about Qubit

Usabilla

by Usabilla

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites. Learn more about Usabilla

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites. Learn more about Usabilla

CHI Express

by Logica Infotech Services

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration. Learn more about CHI Express

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration. Learn more about CHI Express

Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels. Learn more about Customer Experience Analytics Platform

Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels. Learn more about Customer Experience Analytics Platform

Decibel

by Decibel Insight

Decibel reveals exactly how users behave online, making it easy for enterprise businesses to quantify and improve customer experiences. Learn more about Decibel

Decibel reveals exactly how users behave online, making it easy for enterprise businesses to quantify and improve customer experiences. Learn more about Decibel

Emovyz

by Emovyz

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform. Learn more about Emovyz

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform. Learn more about Emovyz

Fancy Support

by Fancy Support

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging. Learn more about Fancy Support

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging. Learn more about Fancy Support

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions. Learn more about Informizely

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions. Learn more about Informizely

INSTANT Insight

by Pulse Solution

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps Learn more about INSTANT Insight

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps Learn more about INSTANT Insight

Kademi

by Kademi

Engage your employees, partners and end customers using an Experience Platform that is redefining the world of customer experience. Learn more about Kademi

Engage your employees, partners and end customers using an Experience Platform that is redefining the world of customer experience. Learn more about Kademi

Lumavate

by Lumavate

We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers Learn more about Lumavate

We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers Learn more about Lumavate

Check-ins made simple and easy! Learn more about One Tap Check-In

Check-ins made simple and easy! Learn more about One Tap Check-In

OpenText CEM

by OpenText CEM

Customer Experience Management solution that comprises set of functions to track consumer behavior throughout the buying journey. Learn more about OpenText CEM

Customer Experience Management solution that comprises set of functions to track consumer behavior throughout the buying journey. Learn more about OpenText CEM

Panviva

by Panviva

Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere. Learn more about Panviva

Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere. Learn more about Panviva

Paytronix

by Paytronix Systems

Identify customers. Strengthen relationships. Amplify sales. Feel the power with Paytronix. Learn more about Paytronix

Identify customers. Strengthen relationships. Amplify sales. Feel the power with Paytronix. Learn more about Paytronix

PlaybookUX

by Playbook UX

PlaybookUX is a user testing tool that allows companies to receive feedback from their target audience. Learn more about PlaybookUX

PlaybookUX is a user testing tool that allows companies to receive feedback from their target audience. Learn more about PlaybookUX

Preferrd

by Preferrd

Professional reviews software to manage your Google reviews. Collect, analyze and showcase your Google reviews in real-time. Learn more about Preferrd

Professional reviews software to manage your Google reviews. Collect, analyze and showcase your Google reviews in real-time. Learn more about Preferrd

Prodsight

by Product Insight

Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations. Learn more about Prodsight

Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations. Learn more about Prodsight

Rhombus

by Rhombus

Exchange real-time text messages, and accept payments from your customers all within the conversation. Learn more about Rhombus

Exchange real-time text messages, and accept payments from your customers all within the conversation. Learn more about Rhombus

Satsum

by Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Learn more about Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Learn more about Satsum

SDL Tridion Sites enables marketers to deliver contextual digital experiences globally, across multiple channels and touchpoints. Learn more about SDL Tridion Sites

SDL Tridion Sites enables marketers to deliver contextual digital experiences globally, across multiple channels and touchpoints. Learn more about SDL Tridion Sites

ServIntuit

by Servion Global Solutions

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers. Learn more about ServIntuit

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers. Learn more about ServIntuit

Smaply

by More than Metrics

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings Learn more about Smaply

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings Learn more about Smaply

SoDash

by SoDash

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics. Learn more about SoDash

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics. Learn more about SoDash

Spectoos

by Spectoos

Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display. Learn more about Spectoos

Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display. Learn more about Spectoos

Sticktail

by Sticktail

Sticktail helps to collect, organize & share user insights that inspire action. Its a central place to share customer insights. Learn more about Sticktail

Sticktail helps to collect, organize & share user insights that inspire action. Its a central place to share customer insights. Learn more about Sticktail

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed. Learn more about The Experience Manager

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed. Learn more about The Experience Manager

TopBox

by TopBox

Cloud-based customer interaction analytic solution to determine why customers are calling in for support. Learn more about TopBox

Cloud-based customer interaction analytic solution to determine why customers are calling in for support. Learn more about TopBox

TopBox

by Waypoint Group

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. Learn more about TopBox

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. Learn more about TopBox

UserReplay

by UserReplay

UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey. Learn more about UserReplay

UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey. Learn more about UserReplay

CXM platform with 70+ pre-configured CX-Flows enabling rapid implementation of Customer Experience for brands, retail and travel. Learn more about VEMT Experience & Loyalty Cloud

CXM platform with 70+ pre-configured CX-Flows enabling rapid implementation of Customer Experience for brands, retail and travel. Learn more about VEMT Experience & Loyalty Cloud

Video Reviews

by Confident Customer

Platform for collecting video, audio and photo reviews. Reward your customers for reviews, increase sales with strong social proof. Learn more about Video Reviews

Platform for collecting video, audio and photo reviews. Reward your customers for reviews, increase sales with strong social proof. Learn more about Video Reviews

Whisbi

by Whisbi Technologies

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot Learn more about Whisbi

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot Learn more about Whisbi

Wizu

by Wizu

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience. Learn more about Wizu

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience. Learn more about Wizu

Cloud-based platform that helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin Docs

Cloud-based platform that helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin Docs

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

Aptrinsic

by Aptrinsic

Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers. Learn more about Aptrinsic

Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers. Learn more about Aptrinsic

CustomerGauge

by CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

InTheChat

by InTheChat

ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics. Learn more about InTheChat

ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics. Learn more about InTheChat

know'N'act

by know'N'act

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. Learn more about know'N'act

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. Learn more about know'N'act

mParticle

by mParticle

mParticle is the customer data platform for the connected age. Learn more about mParticle

mParticle is the customer data platform for the connected age. Learn more about mParticle

NGDATA's Intelligent Engagement Platform (IEP) delivers the most relevant real-time interactions in the world. Learn more about NGDATA Intelligent Engagement Platform

NGDATA's Intelligent Engagement Platform (IEP) delivers the most relevant real-time interactions in the world. Learn more about NGDATA Intelligent Engagement Platform

Guideblocks

by Guideblocks

Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages. Learn more about Guideblocks

Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages. Learn more about Guideblocks

Inline Manual

by Inline Manual

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation. Learn more about Inline Manual

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation. Learn more about Inline Manual

AfterSell

by GladMinds Technologies

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way. Learn more about AfterSell

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way. Learn more about AfterSell

Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system. Learn more about Akio.CX

Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system. Learn more about Akio.CX

Alpine Metrics

by Alpine Metrics

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention. Learn more about Alpine Metrics

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention. Learn more about Alpine Metrics

Ameyo Engage

by Ameyo Engage