--- title: "Best Customer Experience Software 2026 | Capterra" description: "Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-experience-software/" page_type: "category" language: "en" --- # Best Customer Experience Software Last updated on August 18, 2026 How to find the right Customer Experience Software? Learn more from our team about Customer Experience Software pricing features and benefits in our Customer Experience Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is customer experience software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on August 18, 2026 [Customer experience (CX) software](https://www.capterra.com/customer-experience-software/), also known as customer experience management (CXM or CEM) software, measures every interaction a business has with its customers throughout the customer lifecycle. It collects, organizes, and tracks customer feedback so agents can close customer requests and queries more quickly. This type of software is designed to help companies improve their customer experience and build a positive brand image to boost profitability over the long run. Customer segmentation, feedback management, and sentiment analysis are some key features of CX software. * * * For more information consult our [Customer Experience Buyers Guide](#buyers-guide-content) ## Zendesk Suite Rating: 4.4 out of 5 (4,090 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.4 rating - Reporting/Analytics: 4.8 rating - Email Management: 4.7 rating - Surveys & Feedback: 4.6 rating #### Lowest rated features - CRM: 3.6 rating - Multi-Channel Data Collection: 3.7 rating - Negative Feedback Management: 4.3 rating - Multi-Channel Communication: 4.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,090 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Adobe Real-Time CDP Rating: 4.2 out of 5 (5 reviews) Profile: [Adobe Real-Time CDP](https://www.capterra.com/p/250209/Adobe-Real-Time-CDP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Enable marketers to collect, normalize, and govern data and unify it into real-time profiles that can be activated across any channel. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Not available - Surveys & Feedback: Available - Negative Feedback Management: Not available - Feedback Management: Available - Customizable Forms: Not available - Customizable Fields: Not available - Survey/Poll Management: Available - Real-Time Notifications: Not available - Customizable Templates: Available - Dashboard: Not available - Engagement Tracking: Available - Data Visualization: Available ### Gallery tab Ease of use: 4.0 out of 5 (5 reviews) ### Integrations tab Adobe Real-Time CDP connects with 39+ software tools. [See all integrations](https://www.capterra.com/p/250209/Adobe-Real-Time-CDP/#integrations) #### Most popular integrations - Amazon S3: 4.7 rating - Adobe Commerce: 4.3 rating - Adobe Campaign: 4.4 rating - Braze: 4.7 rating - Snowflake: 4.7 rating - Azure Synapse Analytics: 4.3 rating - Amazon Redshift: 4.4 rating - Adobe Experience Cloud: 4.5 rating - PathFactory: 4.4 rating --- ## ZyraTalk Rating: 4.7 out of 5 (17 reviews) Profile: [ZyraTalk](https://www.capterra.com/p/207596/ZyraTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ZyraTalk: The ultimate AI customer service solution. Automate conversations, increase leads, streamline support. Mind blowing AI. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $500.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 3.5 rating - API: 5.0 rating - Dashboard: 4.0 rating - Engagement Tracking: 4.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (17 reviews) ### Integrations tab ZyraTalk connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/207596/ZyraTalk/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - Keap: 4.1 rating - SugarCRM: 3.8 rating - ServiceTitan: 4.0 rating - Service Fusion: 4.3 rating - HubSpot Service Hub: 4.4 rating - CallRail: 4.5 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## ECI Homebuilder Sales & Marketing Rating: 4.1 out of 5 (23 reviews) Profile: [ECI Homebuilder Sales & Marketing](https://www.capterra.com/p/10038674/ECI-Homebuilder-Sales-Marketing-Software/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? ECI Homebuilder Sales Software helps builders capture, qualify, and convert buyers with CRM, lot maps, virtual tours, and design tools. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 3.8 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Surveys & Feedback: Not available - Negative Feedback Management: Not available - Feedback Management: Not available - Customizable Forms: Not available - Customizable Fields: Not available - Survey/Poll Management: Not available - Real-Time Notifications: Not available - Customizable Templates: Not available - Dashboard: Available - Engagement Tracking: Not available - Data Visualization: Not available ### Gallery tab Ease of use: 4.3 out of 5 (23 reviews) --- ## Marvin Rating: 4.8 out of 5 (13 reviews) Profile: [Marvin](https://www.capterra.com/p/254609/Marvin/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Marvin is the AI-native customer insights platform that turns scattered customer knowledge into shared understanding the whole company. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Collaboration Tools: 5.0 rating - Text Analysis: 5.0 rating - Third-Party Integrations: 5.0 rating - Tagging: 3.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (13 reviews) ### Integrations tab Marvin connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/254609/Marvin/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Jira: 4.4 rating - Zoom Workplace: 5.0 rating - Google Meet: 4.7 rating - Microsoft Teams: 5.0 rating - Microsoft SharePoint: 4.4 rating - Confluence: 4.5 rating - Miro: 4.7 rating --- ## EthOS Profile: [EthOS](https://www.capterra.com/p/251540/EthOS/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Boost your customer empathy and qualitative research efficiency with EthOS. #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Most popular features - Reporting/Analytics: Available - Surveys & Feedback: Available - Negative Feedback Management: Not available - Feedback Management: Not available - Customizable Forms: Not available - Customizable Fields: Not available - Survey/Poll Management: Not available - Real-Time Notifications: Not available - Customizable Templates: Not available - Dashboard: Not available - Engagement Tracking: Not available - Data Visualization: Not available ### Gallery tab --- ## Birdeye Rating: 4.7 out of 5 (705 reviews) Profile: [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Birdeye is the leading AI-powered reputation and social media management platform for local brands. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive platform - Enhanced online reputation management Cons: - Recurring technical and integration problems - Inconsistent support and communication #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Negative Feedback Management: 4.7 rating - Reporting/Analytics: 4.6 rating - Surveys & Feedback: 4.8 rating - Customizable Forms: 4.5 rating #### Lowest rated features - Third-Party Integrations: 4.4 rating - Dashboard: 4.4 rating - Access Controls/Permissions: 4.3 rating - Knowledge Management: 4.3 rating #### Feature-related review snippet Reviewer: Abby J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 11, 2024 > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." ### Gallery tab Ease of use: 4.7 out of 5 (705 reviews) #### Related review snippet Reviewer: Steven L. Reviewer details: Real Estate, 1,001-5,000 employees Published: May 7, 2026 > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." ### Integrations tab Birdeye connects with 111+ software tools. [See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Pipedrive: 4.5 rating - Square Point of Sale: 4.6 rating - Mindbody: 4.0 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Jacob N. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 16, 2023 > "Integration is not too difficult and features outweigh other platforms." --- ## Alchemer Rating: 4.5 out of 5 (393 reviews) Profile: [Alchemer](https://www.capterra.com/p/72549/Alchemer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and user-friendly platform - Comprehensive learning resources available Cons: - High and increasing pricing concerns #### Starting price Starting price: $55.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes #### Pricing review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "Alchmer is powerful and value for money. " ### Features tab #### Highest rated features - Reporting/Analytics: 4.6 rating - Customizable Fields: 5.0 rating - Surveys & Feedback: 4.8 rating - Customizable Forms: 4.6 rating #### Lowest rated features - Text Analysis: 2.0 rating - Customer Segmentation: 3.0 rating - Engagement Tracking: 4.0 rating - NPS Survey Structure: 4.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (393 reviews) #### Related review snippet Reviewer: Seán M. Reviewer details: Market Research, 1-10 employees Published: January 20, 2026 > "We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients." ### Integrations tab Alchemer connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/72549/Alchemer/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Slack: 4.7 rating - Mailchimp: 4.5 rating - Google Analytics 360: 4.7 rating - Stripe: 4.6 rating - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: edna luci G. Reviewer details: Entertainment, Self-employed Published: May 8, 2023 > "The ability to integrate with other tools and platforms has been a huge plus for me." --- ## Zoho CRM Rating: 4.3 out of 5 (6,991 reviews) Profile: [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated sales process automation - Centralized client relationship management Cons: - Frequent bugs and reliability concerns #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - CRM: 4.6 rating - Reporting/Analytics: 4.3 rating - Surveys & Feedback: 4.4 rating - Customizable Fields: 4.6 rating #### Lowest rated features - Negative Feedback Management: 4.2 rating - Customizable Forms: 4.2 rating - Workflow Management: 4.4 rating - Predictive Analytics: 4.4 rating #### Feature-related review snippet Reviewer: Max P. Reviewer details: Facilities Services, 10,001+ employees Published: January 7, 2025 > "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless." ### Gallery tab Ease of use: 4.2 out of 5 (6,991 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: March 10, 2026 > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." ### Integrations tab Zoho CRM connects with 70+ software tools. [See all integrations](https://www.capterra.com/p/155928/Zoho-CRM/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Box: 4.4 rating - HubSpot CRM: 4.5 rating - Zoho Social: 4.6 rating #### Integrations-related review snippet Reviewer: Khyan A. Reviewer details: Computer Software, 1,001-5,000 employees Published: July 23, 2026 > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." --- ## Survicate Rating: 4.6 out of 5 (99 reviews) Profile: [Survicate](https://www.capterra.com/p/132914/Survicate/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Negative Feedback Management: 4.7 rating - Surveys & Feedback: 4.8 rating - Data Visualization: 4.2 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Third-Party Integrations: 4.2 rating - Customizable Branding: 4.5 rating - NPS Survey Structure: 4.7 rating - Access Controls/Permissions: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Internet, 51-200 employees Published: November 3, 2025 > "I like how user friendly survicate is and how intuitive the analytics dashboard is." ### Gallery tab Ease of use: 4.7 out of 5 (99 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: November 25, 2025 > "Creating fully integrated surveys in my platform is simple, fast, and seamless for every user today, including features for Learning Curve, Review Feedback, and Template Customization." ### Integrations tab Survicate connects with 68+ software tools. [See all integrations](https://www.capterra.com/p/132914/Survicate/#integrations) #### Most popular integrations - Slack: 4.7 rating - Mailchimp: 4.5 rating - WordPress: 4.6 rating - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Ben H. Reviewer details: Information Services, 201-500 employees Published: September 18, 2024 > "A decent set of integrations to connect to platform" --- ## ChurnZero Rating: 4.7 out of 5 (130 reviews) Profile: [ChurnZero](https://www.capterra.com/p/157980/ChurnZero/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ChurnZero is the platform and partner for customer growth. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $12000.00 Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Negative Feedback Management: 4.2 rating - Real-Time Notifications: 4.3 rating - Surveys & Feedback: 5.0 rating - API: 4.5 rating #### Lowest rated features - Reporting/Analytics: 3.3 rating - Third-Party Integrations: 3.3 rating - Feedback Management: 3.5 rating - Dashboard: 3.0 rating #### Feature-related review snippet Reviewer: Virginia B. Reviewer details: Insurance, 51-200 employees Published: March 15, 2022 > "I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations." ### Gallery tab Ease of use: 4.3 out of 5 (130 reviews) #### Related review snippet Reviewer: Des S. Reviewer details: Security and Investigations, 51-200 employees Published: October 15, 2025 > "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible." ### Integrations tab ChurnZero connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/157980/ChurnZero/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.8 rating - Jira: 4.4 rating - Gmail: 4.8 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 5.0 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Financial Services, 201-500 employees Published: October 22, 2020 > "Churnzero's easy implementation and integration with Salesforce is great." --- ## Zoho CRM Plus Rating: 4.4 out of 5 (71 reviews) Profile: [Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $45.65 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.8 rating - Customizable Forms: 4.6 rating - Surveys & Feedback: 4.4 rating - Negative Feedback Management: 3.8 rating #### Lowest rated features - Feedback Management: 4.5 rating - Access Controls/Permissions: 4.0 rating - Survey/Poll Management: 4.0 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Devon P. Reviewer details: Real Estate, 11-50 employees Published: June 7, 2024 > "The customizability of everything is fantastic" ### Gallery tab Ease of use: 4.2 out of 5 (71 reviews) #### Related review snippet Reviewer: Subacharuka R. Reviewer details: Information Technology and Services, 11-50 employees Published: December 16, 2024 > "It is very useful to interconnect between the different teams and makes the process more easier and smoother" ### Integrations tab Zoho CRM Plus connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/182207/Zoho-CRMPlus/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.6 rating - Docusign: 4.7 rating - Eventbrite: 4.6 rating - Microsoft Word: 4.7 rating - Zoho Mail: 4.5 rating - Zoho Meeting: 4.6 rating --- ## Uberall Rating: 4.6 out of 5 (37 reviews) Profile: [Uberall](https://www.capterra.com/p/171738/uberall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Surveys & Feedback: Not available - Negative Feedback Management: Available - Feedback Management: Available - Customizable Forms: Not available - Customizable Fields: Available - Survey/Poll Management: Not available - Real-Time Notifications: Available - Customizable Templates: Available - Dashboard: Available - Engagement Tracking: Available - Data Visualization: Available ### Gallery tab Ease of use: 4.5 out of 5 (37 reviews) #### Related review snippet Reviewer: Maike E. Reviewer details: Marketing and Advertising, 1-10 employees Published: July 13, 2025 > "Pricing feels fair for the convenience, and the account team stays proactive without upselling." ### Integrations tab Uberall connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/171738/uberall/#integrations) #### Most popular integrations - Slack: 4.7 rating - Dropbox: 4.5 rating - Jira: 4.4 rating - Asana: 4.5 rating - Box: 4.4 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - NetSuite: 4.2 rating - Toast POS: 4.1 rating --- ## Preferred Patron Loyalty Rating: 4.9 out of 5 (109 reviews) Profile: [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Customizable Branding: 5.0 rating - Customer Journey Mapping: 5.0 rating - Engagement Tracking: 5.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (109 reviews) #### Related review snippet Reviewer: John M. Reviewer details: Marketing and Advertising, 11-50 employees Published: February 27, 2026 > "We've been using Preferred Patron for a number of years and it has been an excellent service for our customer retention." ### Integrations tab Preferred Patron Loyalty connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/#integrations) #### Most popular integrations - Square Point of Sale: 4.6 rating - Text Request: 4.6 rating - Lightspeed Retail: 4.0 rating - Tango: 5.0 rating - Twilio: 4.4 rating - WebRezPro: 4.6 rating #### Integrations-related review snippet Reviewer: Ryan Y. Reviewer details: Restaurants, 11-50 employees Published: February 19, 2024 > "Great API that allows us to use the software with multiple different companies." --- ## Listen360 Rating: 4.8 out of 5 (57 reviews) Profile: [Listen360](https://www.capterra.com/p/151950/Listen360/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Negative Feedback Management: 4.8 rating - Real-Time Analytics: 4.8 rating - Reporting/Analytics: 4.8 rating - Real-Time Reporting: 4.6 rating #### Lowest rated features - Customizable Templates: 3.0 rating - Third-Party Integrations: 3.8 rating - Visual Analytics: 4.0 rating - Customizable Fields: 3.0 rating #### Feature-related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Gallery tab Ease of use: 4.7 out of 5 (57 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "Its reporting tools made it easier to track satisfaction trends and identify issues quickly. While customization and interface limitations were noticeable at times, Listen360 performed reliably in its core role of helping organizations understand and respond to customer sentiment." ### Integrations tab Listen360 connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/151950/Listen360/#integrations) #### Most popular integrations - Mindbody: 4.0 rating - Procare Solutions: 4.6 rating - ZENOTI: 4.4 rating - ServiceTitan: 4.3 rating - Daxko Operations: 4.5 rating - Jonas Construction Software: 4.1 rating - Pike13: 4.1 rating - MarketSharp: 4.2 rating - SalonBiz: 3.9 rating --- ## Freshdesk Rating: 4.5 out of 5 (3,469 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.4 rating - Real-Time Notifications: 4.8 rating - Email Management: 4.5 rating - CRM: 4.5 rating #### Lowest rated features - Access Controls/Permissions: 4.0 rating - Negative Feedback Management: 4.1 rating - AI Copilot: 3.8 rating - Knowledge Management: 3.7 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,469 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## livepro Rating: 4.8 out of 5 (182 reviews) Profile: [livepro](https://www.capterra.com/p/165150/livepro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Surveys & Feedback: 5.0 rating #### Feature-related review snippet Reviewer: Samuel T. Reviewer details: Government Relations, 1,001-5,000 employees Published: March 2, 2021 > "Livepro provides an easy-to-use administration and build/ architecture interface." ### Gallery tab Ease of use: 4.7 out of 5 (182 reviews) #### Related review snippet Reviewer: Cory D. Reviewer details: Insurance, 51-200 employees Published: August 18, 2025 > "Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently." ### Integrations tab livepro connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/165150/livepro/#integrations) #### Most popular integrations - Slack: 4.7 rating - WordPress: 4.6 rating - Microsoft Teams: 4.5 rating - Zendesk Suite: 4.4 rating - NiCE CXone: 4.2 rating - Genesys Cloud CX: 5.0 rating #### Integrations-related review snippet Reviewer: Cody P. Reviewer details: Government Administration, 1,001-5,000 employees Published: February 19, 2021 > "The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need." --- ## Waitwhile Rating: 4.7 out of 5 (63 reviews) Profile: [Waitwhile](https://www.capterra.com/p/152494/Waitwhile/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Know the services and staff members guests prefer, the text conversations you had and more. Easily open up new marketing opportunities. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Reporting/Analytics: 5.0 rating - Access Controls/Permissions: 5.0 rating - Real-Time Notifications: 5.0 rating #### Lowest rated features - Customizable Fields: 4.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (63 reviews) #### Related review snippet Reviewer: Joshua N. Reviewer details: Retail, 501-1,000 employees Published: June 18, 2024 > "The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform." ### Integrations tab Waitwhile connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/152494/Waitwhile/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 5.0 rating - Zapier: 4.7 rating --- ## ThinkOwl Profile: [ThinkOwl](https://www.capterra.com/p/174516/ThinkOwl/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Omnichannel customer service software suite fully powered by artificial intelligence (AI). #### Pros and cons based on reviews Not available #### Starting price Starting price: $40.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Surveys & Feedback: Available - Negative Feedback Management: Not available - Feedback Management: Available - Customizable Forms: Available - Customizable Fields: Available - Survey/Poll Management: Available - Real-Time Notifications: Available - Customizable Templates: Available - Dashboard: Available - Engagement Tracking: Not available - Data Visualization: Available ### Gallery tab ### Integrations tab ThinkOwl connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/174516/ThinkOwl/#integrations) #### Most popular integrations - OSOS ERP: 3.8 rating --- ## ReviewInc Rating: 4.8 out of 5 (35 reviews) Profile: [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ReviewInc's online reputation management and customer experience software drives new online reviews and ratings. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: Yes ### Features tab #### Highest rated features - NPS Survey Structure: 5.0 rating - Reporting/Analytics: 5.0 rating - Email Management: 4.7 rating - Third-Party Integrations: 4.7 rating #### Lowest rated features - Access Controls/Permissions: 4.0 rating - API: 4.0 rating - Dashboard: 4.0 rating - Feedback Management: 4.0 rating #### Feature-related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Gallery tab Ease of use: 4.7 out of 5 (35 reviews) #### Related review snippet Reviewer: Julian R. Reviewer details: Financial Services, 10,001+ employees Published: January 29, 2025 > "You can collect all the information that customers have about the company to know what reputation it has and it is interesting to see all the good and bad comments that they make about us and this information helps us to improve in case we have to do it in something that customers feel dissatisfied with, on the other hand customers can be guided by our service through the reviews they read and can attract more customers when they see reviews of satisfaction and that they recommend us" ### Integrations tab ReviewInc connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/141023/ReviewInc/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - Okta: 4.7 rating - JobNimbus: 4.6 rating #### Integrations-related review snippet Reviewer: John T. Reviewer details: Medical Practice, 11-50 employees Published: January 21, 2021 > "They have a nicely integrated system." --- ## Intouch Insight CX Platform Rating: 4.3 out of 5 (12 reviews) Profile: [Intouch Insight CX Platform](https://www.capterra.com/p/160959/Intouch-Insight/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Reporting/Analytics: Available - Surveys & Feedback: Available - Negative Feedback Management: Available - Feedback Management: Available - Customizable Forms: Available - Customizable Fields: Available - Survey/Poll Management: Available - Real-Time Notifications: Not available - Customizable Templates: Available - Dashboard: Available - Engagement Tracking: Not available - Data Visualization: Not available ### Gallery tab Ease of use: 4.5 out of 5 (12 reviews) ### Integrations tab Intouch Insight CX Platform connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/160959/Intouch-Insight/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Excel: 4.8 rating - Salesforce Platform: 4.4 rating - Boomi: 4.4 rating - Dynamics 365 Business Central: 4.1 rating - SAP Analytics Cloud: 4.4 rating --- ## Sogolytics Rating: 4.7 out of 5 (730 reviews) Profile: [Sogolytics](https://www.capterra.com/p/127957/SoGoSurvey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Usage Based Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.7 rating - Surveys & Feedback: 4.9 rating - Survey/Poll Management: 4.3 rating - Customizable Templates: 4.7 rating #### Lowest rated features - Engagement Tracking: 2.5 rating - Real-Time Reporting: 3.0 rating - Customizable Forms: 4.0 rating - Dashboard: 4.0 rating #### Feature-related review snippet Reviewer: Faezal Bin R. Reviewer details: Education Management, Self-employed Published: November 30, 2022 > "The application is really user-friendly with an intuitive UI." ### Gallery tab Ease of use: 4.6 out of 5 (730 reviews) #### Related review snippet Reviewer: Jalen G. Reviewer details: Human Resources, Self-employed Published: February 22, 2025 > "Sogolytics stands out for its user-friendly interface, making survey creation and data analysis seamless." ### Integrations tab Sogolytics connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/127957/SoGoSurvey/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Microsoft Excel: 4.0 rating - Mailchimp: 4.5 rating - Gmail: 5.0 rating - Google Analytics 360: 4.7 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, Self-employed Published: July 12, 2022 > "The integration into my study process was smooth and fast-forward." --- ## SurveyLegend Rating: 4.6 out of 5 (966 reviews) Profile: [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Create engaging, platform-independent surveys. We empower companies - large & small to collect feedback & track customer experience. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple setup and operation - Intuitive and attractive interface design Cons: - Essential features behind paywall - Export restrictions in free version #### Starting price Starting price: $19.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.3 rating - Surveys & Feedback: 4.6 rating - Survey/Poll Management: 4.3 rating - Customizable Templates: 4.8 rating #### Lowest rated features - Negative Feedback Management: 3.4 rating - Dashboard: 4.0 rating - Multi-Channel Data Collection: 3.9 rating - Text Analysis: 4.1 rating #### Feature-related review snippet Reviewer: Ilaria S. Reviewer details: Education Management, 1,001-5,000 employees Published: December 23, 2025 > "What I liked most was the design-focused interface." ### Gallery tab Ease of use: 4.6 out of 5 (966 reviews) #### Related review snippet Reviewer: Liz U. Reviewer details: Education Management, 11-50 employees Published: May 5, 2026 > "I hope they make the free version a complete experience with collecting and seeing the data presented through the platform." ### Integrations tab SurveyLegend connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/156752/SurveyLegend/#integrations) #### Most popular integrations - Google Drive: 5.0 rating - Mailchimp: 4.5 rating - Google Sheets: 4.7 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Luiz Henrique T. Reviewer details: Environmental Services, 1-10 employees Published: April 6, 2021 > "One of the pros of the program is that you can easily set up integrations, logic and rules for the user." --- ## SurveyMonkey Rating: 4.6 out of 5 (10,492 reviews) Profile: [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Create experiences customers love with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with SurveyMonkey #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Versatile information collection platform - Comprehensive feedback collection tool Cons: - Restrictive and costly pricing structure #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Surveys & Feedback: 4.7 rating - Reporting/Analytics: 4.5 rating - Survey/Poll Management: 4.6 rating - Customizable Forms: 4.5 rating #### Lowest rated features - Trend Analysis: 3.7 rating - Customer Segmentation: 3.8 rating - Sentiment Analysis: 3.3 rating - CRM: 4.2 rating #### Feature-related review snippet Reviewer: Frank B. Reviewer details: Research, Self-employed Published: April 7, 2026 > "The design interface is simple enough to be intuitive and powerful enough to support more complex conditions" ### Gallery tab Ease of use: 4.6 out of 5 (10,492 reviews) #### Related review snippet Reviewer: Meshv P. Reviewer details: Information Technology and Services, 51-200 employees Published: April 7, 2026 > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." ### Integrations tab SurveyMonkey connects with 95+ software tools. [See all integrations](https://www.capterra.com/p/253516/SurveyMonkey/#integrations) #### Most popular integrations - Slack: 4.2 rating - Microsoft Excel: 4.7 rating - Mailchimp: 4.5 rating - OneDrive: 4.5 rating - Microsoft Teams: 5.0 rating - Eventbrite: 4.6 rating #### Integrations-related review snippet Reviewer: Kenneth C. Reviewer details: Information Technology and Services, 11-50 employees Published: February 23, 2026 > "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us." --- ## Hootsuite Rating: 4.4 out of 5 (3,801 reviews) Profile: [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-platform scheduling - Unified marketing campaign management Cons: - Frequent glitches and connectivity errors - Image posting limitations and frustrations #### Starting price Starting price: $249.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.2 rating - Social Media Integration: 4.6 rating - Real-Time Notifications: 4.3 rating - Surveys & Feedback: 3.9 rating #### Lowest rated features - Customizable Reports: 2.5 rating - Third-Party Integrations: 3.8 rating - Data Visualization: 3.5 rating - Customizable Fields: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 18, 2025 > "The interface is also more approachable than other software i've used in the past." ### Gallery tab Ease of use: 4.3 out of 5 (3,801 reviews) #### Related review snippet Reviewer: Layla T. Reviewer details: Writing and Editing, Self-employed Published: April 28, 2026 > "Great tool for managing social media accounts all in one place, as well as scheduling posts across platforms." ### Integrations tab Hootsuite connects with 113+ software tools. [See all integrations](https://www.capterra.com/p/121701/HootSuite/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Box: 4.4 rating - Constant Contact: 4.3 rating - Nimble: 4.4 rating - Microsoft Viva Engage: 4.2 rating #### Integrations-related review snippet Reviewer: erica K. Reviewer details: Real Estate, 1-10 employees Published: February 2, 2024 > "so many integrations and the AI tools are outstanding" --- Page 1 of 17 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (800) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Customer Segmentation Customizable Fields Customizable Forms Customizable Templates [Dashboard](https://www.capterra.com/customer-experience-software/features/dashboard/) [Data Visualization](https://www.capterra.com/customer-experience-software/features/data-visualization/) [Engagement Tracking](https://www.capterra.com/customer-experience-software/features/engagement-tracking/) [Feedback Management](https://www.capterra.com/customer-experience-software/features/feedback-management/) Generative AI Knowledge Management Multi-Channel Data Collection [Negative Feedback Management](https://www.capterra.com/customer-experience-software/features/negative-feedback-management/) NPS Survey Structure Real-Time Notifications [Reporting/Analytics](https://www.capterra.com/customer-experience-software/features/reporting-analytics/) [Survey/Poll Management](https://www.capterra.com/customer-experience-software/features/survey-poll-management/) [Surveys & Feedback](https://www.capterra.com/customer-experience-software/features/surveys-feedback/) Text Analysis Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/) Table of Contents - [The benefits of customer experience software](#the-benefits-of-customer-experience-software) - [Typical features of customer experience software](#typical-features-of-customer-experience-software) - [The cost of customer experience software](#the-cost-of-customer-experience-software) - [Considerations when purchasing customer experience software](#considerations-when-purchasing-customer-experience-software) - [Relevant customer experience software trends](#relevant-customer-experience-software-trends) ## The benefits of customer experience software - **Improved brand reputation:** CX software monitors customer reviews in real time and allows companies to promote positive reviews for higher brand visibility. This helps improve brand reputation and attract more prospects. It also allows them to address negative reviews more quickly to build trust among customers, who may ultimately become brand advocates.  - **Higher customer loyalty:** A feedback management feature helps companies analyze customer feedback and use it to fill any gaps in the customer experience. Analyzing feedback and implementing suggested changes make customers feel more valued, and valued customers are more likely to remain loyal to their brand. - **Omnichannel experiences:** Customers often use more than one channel to interact with companies. With CX software, it becomes easier for organizations to maintain their presence and collect feedback across channels—email, social media, website, and more—so that they get a holistic view of customers’ perception of their brand. - **Real-time resolution of concerns:** CX software instantly notifies businesses when customers raise a concern or give feedback. These real-time alerts help solve grievances on time. For instance, if a customer has given negative feedback, companies can apologize immediately and offer gift vouchers or discount coupons to prevent churn. * * * ## Typical features of customer experience software - **Analytics:** Identify patterns in collected customer data. - **Dashboard:** Use dashboard graphs and charts to track statistics and metrics. - **Feedback management:** Collect and analyze the feedback received from end users. - **Multichannel data collection:** Gather information from multiple sources and channels. - **Sentiment analysis:** Categorize emotions expressed via text as positive, negative, or neutral. - **Predictive analytics:** Predict customer behavior and trends based on historical datasets. * * * ## The cost of customer experience software Most products in the market are priced on a per user, per month basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $10 - $20 - $20 - $42 - $42+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on December 3, 2019. These ranges correspond to the 25th, 75th, and 100th percentiles of the pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product that is priced higher may include some additional features, such as customer segmentation or knowledge base. * * * ## Considerations when purchasing customer experience software - **Analysis capabilities:** Businesses need to carefully monitor customer feedback so that they can filter out negative reviews and identify areas of improvement. Feedback analysis arms companies with background information on customer queries to resolve complaints more quickly. - **Personalization:** Customers are likely to spend more money when they receive services that are tailored to their needs. With CX software, businesses can leverage collected customer data to offer customized experiences, such as personalized product/service recommendations, targeted discounts and offers, and even location-specific services.  - **Customer profiling:** Creating dedicated buyer profiles and documenting each buyer’s journey are key to understanding customers’ requirements. Customer profiling helps maximize the effectiveness of customer experience programs, allowing companies to achieve better customer satisfaction and retention. * * * ## Relevant customer experience software trends - **AI chatbots to drive improved customer experience:** About 53% of service organizations are expected to use AI-enabled chatbots in 2020, a [136% growth](https://www.salesforce.com/blog/2019/04/improve-online-customer-service.html) from the 23% recorded in 2019. For customer interactions, AI can be used for collecting initial case details and enabling self-service capabilities. This helps save agents’ time, allowing them to focus on more complex tasks. - **Blockchain to help identify customer behavior trends:** Blockchain can be leveraged to [develop a decentralized system](https://www.ttec.com/articles/how-blockchain-will-upend-customer-experience) that can securely encrypt consumers’ behavioral and demographic data. This data would be portable and help identify trends in customer behavior. Furthermore, blockchain would give customers the power to decide who has access to their information. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s customer experience directory](https://www.capterra.com/customer-experience-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/customer-experience-software/) that offer them. The following sources were used for this document: 1\. [Customer Experience Management: What It Is and Why It Matters](https://www.sas.com/en_us/insights/marketing/customer-experience-management.html) (Date accessed: December 20, 2019)  2\. [Evolving Online Customer Service: What Your Company Needs to Know](https://www.salesforce.com/blog/2019/04/improve-online-customer-service.html) (Date accessed: December 20, 2019) 3\. [How Blockchain Will Upend the Customer Experience](https://www.ttec.com/articles/how-blockchain-will-upend-customer-experience) (Date accessed: December 20, 2019)