# Page 13 | Best Customer Experience Software 2026 | Capterra > Page 13 - Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-experience-software --- # Best Customer Experience Software - Page 13 [## Happy Agility](https://www.capterra.com/p/10005157/Happy-Agility/) [5.0 (1)](https://www.capterra.com/p/10005157/Happy-Agility/#reviews) Customer experience platform that helps businesses collect data from multiple channels to analyze customer feedback and sentiments. [Learn more about Happy Agility](https://www.capterra.com/p/10005157/Happy-Agility/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Shorter Loop](https://www.capterra.com/p/10015042/Shorter-Loop/) [5.0 (1)](https://www.capterra.com/p/10015042/Shorter-Loop/#reviews) Product roadmap solution that helps businesses manage collaboration, prioritization, goal defining, strategizing, delivery, and more.  [Learn more about Shorter Loop](https://www.capterra.com/p/10015042/Shorter-Loop/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Yunique](https://www.capterra.com/p/10006554/Yunique/) [5.0 (1)](https://www.capterra.com/p/10006554/Yunique/#reviews) Cloud-based solution that lets businesses connect with customers across multiple channels, manage contact details and generate reports. [Learn more about Yunique](https://www.capterra.com/p/10006554/Yunique/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## refive](https://www.capterra.com/p/250764/refive/) [5.0 (1)](https://www.capterra.com/p/250764/refive/#reviews) refive enables retailers to effortlessly capture customer data and personalise the omnichannel customer experience via digital receipts [Learn more about refive](https://www.capterra.com/p/250764/refive/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Kapiche](https://www.capterra.com/p/166508/Kapiche/) [5.0 (1)](https://www.capterra.com/p/166508/Kapiche/#reviews) A feedback analytics platform that makes sense of unstructured customer feedback data, enabling better decision-making and results. [Learn more about Kapiche](https://www.capterra.com/p/166508/Kapiche/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Snaps](https://www.capterra.com/p/179928/Snaps/) [5.0 (1)](https://www.capterra.com/p/179928/Snaps/#reviews) Snaps is the #1 Conversational Automation Platform for eCommerce. [Learn more about Snaps](https://www.capterra.com/p/179928/Snaps/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Qubriux](https://www.capterra.com/p/199020/GreyFOX/) [5.0 (1)](https://www.capterra.com/p/199020/GreyFOX/#reviews) Elevate guest satisfaction with AI. Qubriux unifies touchpoints to deliver personalized experiences that maximize unit-level EBITDA [Learn more about Qubriux](https://www.capterra.com/p/199020/GreyFOX/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## DigitalCX](https://www.capterra.com/p/146306/DigitalCX/) [4.0 (1)](https://www.capterra.com/p/146306/DigitalCX/#reviews) Use DigitalCX to deliver highly personalised self-service, sales and customer engagement across every digital channel and device. [Learn more about DigitalCX](https://www.capterra.com/p/146306/DigitalCX/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## WelcomeTrack](https://www.capterra.com/p/241542/WelcomeTrack/) [4.0 (1)](https://www.capterra.com/p/241542/WelcomeTrack/#reviews) An all in one post-purchase SaaS platform, that allows you to collect and analyse data from purchase to delivery and product returns.  [Learn more about WelcomeTrack](https://www.capterra.com/p/241542/WelcomeTrack/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ReplyOne](https://www.capterra.com/p/153251/ReplyOne/) [4.0 (1)](https://www.capterra.com/p/153251/ReplyOne/#reviews) Happy customers thanks to AI-based contact center software. ReplyOne analyzes queries and delivers suitable answers. [Learn more about ReplyOne](https://www.capterra.com/p/153251/ReplyOne/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Vocalcom Salesforce Edition](https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/) [4.0 (1)](https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/#reviews) Manage your contact center and your omnichannel customer interactions in Salesforce & offer a seamless & personalized customer service [Learn more about Vocalcom Salesforce Edition](https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Track](https://www.capterra.com/p/175883/Tracksale/) [4.0 (1)](https://www.capterra.com/p/175883/Tracksale/#reviews) Review management solution helps companies monitor customer journeys, analyze data, and improve customer experience strategies. [Learn more about Track](https://www.capterra.com/p/175883/Tracksale/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Repustate](https://www.capterra.com/p/201539/Repustate/) [4.0 (1)](https://www.capterra.com/p/201539/Repustate/#reviews) Get the insights you need to deliver the best possible customer experience. [Learn more about Repustate](https://www.capterra.com/p/201539/Repustate/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Aptrinsic](https://www.capterra.com/p/171960/Aptrinsic/) [4.0 (1)](https://www.capterra.com/p/171960/Aptrinsic/#reviews) Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers. [Learn more about Aptrinsic](https://www.capterra.com/p/171960/Aptrinsic/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Kantar Marketplace](https://www.capterra.com/p/218641/Kantar-Marketplace/) [4.0 (1)](https://www.capterra.com/p/218641/Kantar-Marketplace/#reviews) Kantar Marketplace is an automated market research platform designed for marketing agility. Get rapid insights to build your brand. [Learn more about Kantar Marketplace](https://www.capterra.com/p/218641/Kantar-Marketplace/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) [4.0 (1)](https://www.capterra.com/p/205759/Caliber-Platform/#reviews) Always-on intelligence that reveals how customers perceive your brand — and what drives trust, loyalty, and advocacy.  [Learn more about Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Intelligent Engagement Platform](https://www.capterra.com/p/175288/NGDATA-CDP/) [4.0 (1)](https://www.capterra.com/p/175288/NGDATA-CDP/#reviews) More than just a CDP, NGDATA focuses on engagement-based outcomes that provide their clients with the best results. [Learn more about Intelligent Engagement Platform](https://www.capterra.com/p/175288/NGDATA-CDP/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Easyence](https://www.capterra.com/p/162908/Merchandising-IO/) [4.0 (1)](https://www.capterra.com/p/162908/Merchandising-IO/#reviews) Easyence is the only Customer Infastructure dedicated to data-driven retailers. Join 240+ businesses that use Easyence CDP and Apps ! [Learn more about Easyence](https://www.capterra.com/p/162908/Merchandising-IO/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Surveytagger](https://www.capterra.com/p/136566/Etuma/) [4.0 (1)](https://www.capterra.com/p/136566/Etuma/#reviews) Cloud-based feedback analysis tool that assists enterprises with customer analytics, product management and employee experience. [Learn more about Surveytagger](https://www.capterra.com/p/136566/Etuma/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Mapp Marketing Cloud](https://www.capterra.com/p/181614/Mapp-Cloud/) [3.0 (1)](https://www.capterra.com/p/181614/Mapp-Cloud/#reviews) An insight-led customer experience platform that enhances the customer journey with real-time insights and cross-channel marketing. [Learn more about Mapp Marketing Cloud](https://www.capterra.com/p/181614/Mapp-Cloud/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Critizr](https://www.capterra.com/p/162653/Critizr/) [3.0 (1)](https://www.capterra.com/p/162653/Critizr/#reviews) Leader in Customer feedback collection Critizr helps companies optimize their customers experience to improve their satisfaction. [Learn more about Critizr](https://www.capterra.com/p/162653/Critizr/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Marigold Grow](https://www.capterra.com/p/267732/Cheetah-Experiences/) [3.0 (1)](https://www.capterra.com/p/267732/Cheetah-Experiences/#reviews) Grow by Zeta is a digital experience platform that allows users to collect opt-ins and learn more about their customers. [Learn more about Marigold Grow](https://www.capterra.com/p/267732/Cheetah-Experiences/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Verint Voice of the Customer](https://www.capterra.com/p/210302/Foresee/) [2.0 (1)](https://www.capterra.com/p/210302/Foresee/#reviews) CX suite that helps businesses measure and improve customer experience by managing feedback, ratings and reviews on a unified platform. [Learn more about Verint Voice of the Customer](https://www.capterra.com/p/210302/Foresee/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Press Ganey](https://www.capterra.com/p/10022642/Press-Ganey/) 0.0 (0) Platform to connect people, processes, and technology, helping healthcare organizations understand individuals and optimize experiences [Learn more about Press Ganey](https://www.capterra.com/p/10022642/Press-Ganey/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Skeepers Feedback Management](https://www.capterra.com/p/265207/Skeepers-CX-management/) 0.0 (0) Our UGC solution for brands to capture feedback at any touchpoint in the customer journey and transform VoC into strategic activations. [Learn more about Skeepers Feedback Management](https://www.capterra.com/p/265207/Skeepers-CX-management/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Terac](https://www.capterra.com/p/10031180/Terac/) 0.0 (0) Terac is customer research software that automates interviews and delivers insights from customer data using advanced AI technology. [Learn more about Terac](https://www.capterra.com/p/10031180/Terac/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SurveyXact](https://www.capterra.com/p/247776/Surveyxact/) 0.0 (0) Customer experience surveys in SurveyXact give you unique insight into what your customers value—and what they want improved. [Learn more about SurveyXact](https://www.capterra.com/p/247776/Surveyxact/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## QuandaGo](https://www.capterra.com/p/10004878/QuandaGo/) 0.0 (0) QuandaGo uses intelligent process automation to accelerate experiences across your business. [Learn more about QuandaGo](https://www.capterra.com/p/10004878/QuandaGo/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Insightech](https://www.capterra.com/p/171547/Insightech/) 0.0 (0) Aussie Enterprise & CX Web Analytics Software - Works in 5 mins - Funnel Analysis - Session Replay inc HTML & JavaScript & Data Layer [Learn more about Insightech](https://www.capterra.com/p/171547/Insightech/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SatisFactory](https://www.capterra.com/p/213894/SatisFactory/) 0.0 (0) Customer experience management solution that helps monitor customers' journey & categorize comments by clients in a unified dashboard. [Learn more about SatisFactory](https://www.capterra.com/p/213894/SatisFactory/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Screver](https://www.capterra.com/p/228026/Screver/) 0.0 (0) Customer & Employee Feedback Management Platform for Organizations of any Size. [Learn more about Screver](https://www.capterra.com/p/228026/Screver/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Rezon8AI](https://www.capterra.com/p/10029566/Rezon8AI/) 0.0 (0) Rezon8AI is feedback analysis software that turns reviews into insights to identify issues and boost business reputation. [Learn more about Rezon8AI](https://www.capterra.com/p/10029566/Rezon8AI/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Amplifique.me](https://www.capterra.com/p/232094/Amplifiqueme/) 0.0 (0) Customer experience platform that helps businesses enhance client retention through NPS surveys, referral marketing, and more. [Learn more about Amplifique.me](https://www.capterra.com/p/232094/Amplifiqueme/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SankeyJourney](https://www.capterra.com/p/10007403/SankeyJourney/) 0.0 (0) User journey analysis tool generating flow charts or sankey diagrams that help optimize retention, and conduct engagement analysis. [Learn more about SankeyJourney](https://www.capterra.com/p/10007403/SankeyJourney/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Jeeva](https://www.capterra.com/p/212990/involve-ai/) 0.0 (0) Jeeva AI drops a tireless, agentic SDR into your stack—finding, enriching, and engaging prospects around the clock. Scale pipeline 3×  [Learn more about Jeeva](https://www.capterra.com/p/212990/involve-ai/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Emplifi Service Cloud](https://www.capterra.com/p/264603/Emplifi-Service-Cloud/) 0.0 (0) Empower your contact center and your customers with automated solutions that elevate experiences across the customer journey. [Learn more about Emplifi Service Cloud](https://www.capterra.com/p/264603/Emplifi-Service-Cloud/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Ativa Suite](https://www.capterra.com/p/10012856/Ativa-Suite-Automated-Assurance-and-Operations/) 0.0 (0) Get 360° visibility, increase efficiency, productivity, and monetization of your networks with Ativa Automated Assurance cloud plaform [Learn more about Ativa Suite](https://www.capterra.com/p/10012856/Ativa-Suite-Automated-Assurance-and-Operations/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Discoveriez](https://www.capterra.com/p/254339/Discoveriez/) 0.0 (0) AI and RPA tool for VoC management used by Japanese companies for flagging the high-risk phrases in customer interactions. [Learn more about Discoveriez](https://www.capterra.com/p/254339/Discoveriez/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Userwell](https://www.capterra.com/p/232237/Userwell/) 0.0 (0) Userwell is the Product Feedback Management Software that helps you with your customer's insights and implement your user's feedback. [Learn more about Userwell](https://www.capterra.com/p/232237/Userwell/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Mapster](https://www.capterra.com/p/10040467/Mapster/) 0.0 (0) Mapster is a free survey tool for NPS, CSAT, and PMF feedback, linking responses to users for segmentation by plan, role, or location. [Learn more about Mapster](https://www.capterra.com/p/10040467/Mapster/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Blackninja Feedback](https://www.capterra.com/p/10011140/Blackninja-Feedback/) 0.0 (0) Cloud-based tool that helps collect guest feedback from multiple channels, gather actionable metrics, and make data-driven decisions. [Learn more about Blackninja Feedback](https://www.capterra.com/p/10011140/Blackninja-Feedback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SimpleFeedback](https://www.capterra.com/p/177182/SimpleFeedback/) 0.0 (0) Cloud customer engagement and feedback collection application for small businesses. [Learn more about SimpleFeedback](https://www.capterra.com/p/177182/SimpleFeedback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## HappySignals](https://www.capterra.com/p/213451/HappySignals/) 0.0 (0) HappySignals platform allows IT teams to improve service management by understanding employee satisfaction with IT services. [Learn more about HappySignals](https://www.capterra.com/p/213451/HappySignals/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## LitmusWorld](https://www.capterra.com/p/176906/The-LitmusWorld-Customer-Experience-Solution/) 0.0 (0) The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drive the customer centricity agenda. [Learn more about LitmusWorld](https://www.capterra.com/p/176906/The-LitmusWorld-Customer-Experience-Solution/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## m-wise Loyalty Cloud](https://www.capterra.com/p/235908/mwise-Loyalty-Cloud/) 0.0 (0) Create and manage a loyalty program across all channels with m–wise Loyalty Cloud, a feature-rich loyalty SaaS solution. [Learn more about m-wise Loyalty Cloud](https://www.capterra.com/p/235908/mwise-Loyalty-Cloud/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Hubicus Quality Monitoring](https://www.capterra.com/p/207277/Hubicus-Quality-Monitoring/) 0.0 (0) Hubicus Quality Monitoring is a SaaS Software to manage the quality of your customer experience. Evaluate, monitor, manage and act ! [Learn more about Hubicus Quality Monitoring](https://www.capterra.com/p/207277/Hubicus-Quality-Monitoring/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Operata](https://www.capterra.com/p/235602/Operata/) 0.0 (0) Service monitoring & assurance for cloud contact centers [Learn more about Operata](https://www.capterra.com/p/235602/Operata/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Insurance customer portal](https://www.capterra.com/p/10034782/Insurance-customer-portal/) 0.0 (0) Insurance customer portal software that offers dashboards, policy management, quotes, claims handling, and secure payment processing. [Learn more about Insurance customer portal](https://www.capterra.com/p/10034782/Insurance-customer-portal/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Brightback](https://www.capterra.com/p/195511/Brightback/) 0.0 (0) Brightback helps companies grow revenue by engaging with and saving customers at the point of cancel. [Learn more about Brightback](https://www.capterra.com/p/195511/Brightback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SentiSum](https://www.capterra.com/p/192237/SentiSum/) 0.0 (0) Conversational AI tool that helps analyze customer conversations in multiple channels & provide insights to make data-driven decisions. [Learn more about SentiSum](https://www.capterra.com/p/192237/SentiSum/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Page 13 of 17 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (777) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Customer Segmentation Customizable Fields Customizable Forms Customizable Templates Dashboard Data Visualization Engagement Tracking Feedback Management Generative AI Knowledge Management Multi-Channel Data Collection Negative Feedback Management NPS Survey Structure Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Text Analysis Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/)