# Page 15 | Best Customer Experience Software 2026 | Capterra > Page 15 - Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-experience-software --- # Best Customer Experience Software - Page 15 [## LazyMonkey](https://www.capterra.com/p/10018528/LazyMonkey/) 0.0 (0) Lazy Monkey offers a QR-based system to easily collect and manage feedback for healthcare services, public services, malls, customers. [Learn more about LazyMonkey](https://www.capterra.com/p/10018528/LazyMonkey/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## GetWelcom](https://www.capterra.com/p/10036559/GetWelcom/) 0.0 (0) GetWelcom is hotel software enhancing guest experiences via digital check-in, virtual directories, and VoIP telephony. [Learn more about GetWelcom](https://www.capterra.com/p/10036559/GetWelcom/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Your Feedback Solutions](https://www.capterra.com/p/10024094/Your-Feedback-Solutions/) 0.0 (0) Your Feedback Solutions is reputation management software that helps businesses collect and manage customer reviews and feedback. [Learn more about Your Feedback Solutions](https://www.capterra.com/p/10024094/Your-Feedback-Solutions/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## JourneyTrack](https://www.capterra.com/p/10003170/JourneyTrack/) 0.0 (0) Create living, data-driven journey maps to help design world-class customer experiences. [Learn more about JourneyTrack](https://www.capterra.com/p/10003170/JourneyTrack/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ConfirmKit](https://www.capterra.com/p/182469/ConfirmKit/) 0.0 (0) User research and customer development platform that helps companies of all sizes to learn from their users. [Learn more about ConfirmKit](https://www.capterra.com/p/182469/ConfirmKit/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Cemantica](https://www.capterra.com/p/183643/Customer-Journey-Mapping-Tool/) 0.0 (0) A powerful customer experience platform to build your Customer Journey Maps, manage CX Programs and integrate your VoC data.  [Learn more about Cemantica](https://www.capterra.com/p/183643/Customer-Journey-Mapping-Tool/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## OPINATOR](https://www.capterra.com/p/172704/Opinator/) 0.0 (0) OPINATOR combines real-time feedback, advanced analytics, and personalized insights to drive customer engagement and business growth. [Learn more about OPINATOR](https://www.capterra.com/p/172704/Opinator/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Vitaminise](https://www.capterra.com/p/10020523/Vitaminise/) 0.0 (0) Customer experience solution that helps gather and analyze client feedback, streamline claims management process, handle quotes & more. [Learn more about Vitaminise](https://www.capterra.com/p/10020523/Vitaminise/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## FoxMetrics](https://www.capterra.com/p/156016/FoxMetrics/) 0.0 (0) FoxMetrics product suite combines shopping cart recovery and personalization tools with customer surveys. [Learn more about FoxMetrics](https://www.capterra.com/p/156016/FoxMetrics/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Metaforce](https://www.capterra.com/p/249404/Metaforce/) 0.0 (0) Customer communication management platform designed to centralize all written communications [Learn more about Metaforce](https://www.capterra.com/p/249404/Metaforce/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Tapsy](https://www.capterra.com/p/10043005/Tapsy/) 0.0 (0) Tapsy AI is customer feedback software that gathers real-time feedback via NFC and offers instant rewards to boost loyalty.  [Learn more about Tapsy](https://www.capterra.com/p/10043005/Tapsy/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## YoHe](https://www.capterra.com/p/266102/YoHe/) 0.0 (0) YoHe is a cloud-based customer feedback platform for all customer service industries.  [Learn more about YoHe](https://www.capterra.com/p/266102/YoHe/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Wavetec QMS](https://www.capterra.com/p/151244/Wavetec-QMS/) 0.0 (0) Queue management system that helps manage wait times and queues via mobile app, appointment or ticket kiosk. [Learn more about Wavetec QMS](https://www.capterra.com/p/151244/Wavetec-QMS/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Videate](https://www.capterra.com/p/276579/Videate/) 0.0 (0) For CX leaders, Videate streamlines how-to video content creation and enriches the quality of customer interactions with your brand. [Learn more about Videate](https://www.capterra.com/p/276579/Videate/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Customer Monitor](https://www.capterra.com/p/135100/Customer-Monitor/) 0.0 (0) Fully managed customer experience software solution with trending capabilities and text analytics. [Learn more about Customer Monitor](https://www.capterra.com/p/135100/Customer-Monitor/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Userowl](https://www.capterra.com/p/10027016/Userowl/) 0.0 (0) Cloud-based feedback software allowing users to submit suggestions, bug reports, and feature requests from within any application. [Learn more about Userowl](https://www.capterra.com/p/10027016/Userowl/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Modyo](https://www.capterra.com/p/209597/Modyo/) 0.0 (0) Modyo is a composable frontend platform designed for large enterprises and financial institutions to build digital channels. [Learn more about Modyo](https://www.capterra.com/p/209597/Modyo/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Wyapy](https://www.capterra.com/p/10033447/Wyapy/) 0.0 (0) Wyapy feedback software helps businesses gather customer insights via customizable surveys and AI-powered analytics. [Learn more about Wyapy](https://www.capterra.com/p/10033447/Wyapy/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## moveXM](https://www.capterra.com/p/180891/CSM-move/) 0.0 (0) moveXM is the AI-powered all-in-one software platform for feedback management, made and hosted in Germany. [Learn more about moveXM](https://www.capterra.com/p/180891/CSM-move/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Medallia Digital Experience Analytics](https://www.capterra.com/p/229332/Decibel/) 0.0 (0) Reveals exactly how users behave online, making it easy for enterprise businesses to quantify and improve customer experiences. [Learn more about Medallia Digital Experience Analytics](https://www.capterra.com/p/229332/Decibel/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## AI-Powered Voice Assistants](https://www.capterra.com/p/245931/Enterprise-Voice-AI-assistants/) 0.0 (0) AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. [Learn more about AI-Powered Voice Assistants](https://www.capterra.com/p/245931/Enterprise-Voice-AI-assistants/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Emojot CCM](https://www.capterra.com/p/10031145/Emojot-CCM/) 0.0 (0) Complaints management tool that helps businesses capture, analyze, and resolve customer complaints via multiple communication channels. [Learn more about Emojot CCM](https://www.capterra.com/p/10031145/Emojot-CCM/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## CSAT.AI](https://www.capterra.com/p/230471/CSATAI/) 0.0 (0) Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI. [Learn more about CSAT.AI](https://www.capterra.com/p/230471/CSATAI/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Intent-Based Promotions](https://www.capterra.com/p/232191/Intent-Based-Promotions/) 0.0 (0) A promo solution that offers personalized promos. It helps eCommerce brands increase margins, sales, and ROI with fewer discounts. [Learn more about Intent-Based Promotions](https://www.capterra.com/p/232191/Intent-Based-Promotions/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Rephew](https://www.capterra.com/p/10030390/Rephew/) 0.0 (0) Rephew is review software aiding businesses in collecting customer feedback via a simple three-click process, with no coding needed. [Learn more about Rephew](https://www.capterra.com/p/10030390/Rephew/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## LobbyCentral](https://www.capterra.com/p/60750/LobbyCentral/) 0.0 (0) Contact-less, self-service, and assisted customer check in queueing software. [Learn more about LobbyCentral](https://www.capterra.com/p/60750/LobbyCentral/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Metacommerce](https://www.capterra.com/p/10004193/Metacommerce/) 0.0 (0) Metacommerce is a consumer engagement and data solution that helps brands acquire and grow audiences in a post-cookie landscape.  [Learn more about Metacommerce](https://www.capterra.com/p/10004193/Metacommerce/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Flowize](https://www.capterra.com/p/176645/Flowize/) 0.0 (0) Flowize is a digital transformation platform that integrates data, automates processes, and enables personalized communication [Learn more about Flowize](https://www.capterra.com/p/176645/Flowize/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## TINT](https://www.capterra.com/p/178705/TINT/) 0.0 (0) The enterprise user-generated content platform, TINT helps discover, get legal rights, and repurpose authentic content across channels. [Learn more about TINT](https://www.capterra.com/p/178705/TINT/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Qemotion](https://www.capterra.com/p/181653/Qemotion/) 0.0 (0) A SaaS platform to improve customer experience by analyzing customer emotions in written reviews. [Learn more about Qemotion](https://www.capterra.com/p/181653/Qemotion/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Talkadot](https://www.capterra.com/p/10026577/Talkadot/) 0.0 (0) Talkadot is software for speakers to engage with audiences, gather feedback, generate leads, and enhance interaction. [Learn more about Talkadot](https://www.capterra.com/p/10026577/Talkadot/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Platform One](https://www.capterra.com/p/10007192/Platform-One/) 0.0 (0) Platform One drives customer, employee, product and brand experience. Evolve from managing experiences to creating incredible ones. [Learn more about Platform One](https://www.capterra.com/p/10007192/Platform-One/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## iRoom](https://www.capterra.com/p/10041961/iRoom/) 0.0 (0) iRoom is hotel software for managing guest communication, food orders, and service requests via QR codes with AI translation. [Learn more about iRoom](https://www.capterra.com/p/10041961/iRoom/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## sterloCare](https://www.capterra.com/p/10031613/sterloCare/) 0.0 (0) sterloCare is healthcare software that digitizes hospital operations, improves patient experience, and ensures regulatory compliance. [Learn more about sterloCare](https://www.capterra.com/p/10031613/sterloCare/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## demeterrr](https://www.capterra.com/p/10037755/demeterrr/) 0.0 (0) demeterrr is software for small businesses to gather feedback, boost online reviews, and improve customer experience. [Learn more about demeterrr](https://www.capterra.com/p/10037755/demeterrr/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Echonovum](https://www.capterra.com/p/196529/Echonovum-Customer-Insights/) 0.0 (0) Enables leaders to quickly identify potential areas for success with employees. [Learn more about Echonovum](https://www.capterra.com/p/196529/Echonovum-Customer-Insights/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Luminoso](https://www.capterra.com/p/192004/Luminoso/) 0.0 (0) Instantly uncover insights in open-ended text feedback to take immediate action to improve customer experience and satisfaction. [Learn more about Luminoso](https://www.capterra.com/p/192004/Luminoso/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Qmatic](https://www.capterra.com/p/131185/Orchestra/) 0.0 (0) Qmatic Experience Cloud is an all-in-one platform for managing appointments, queues, and branch visits while collecting vital data. [Learn more about Qmatic](https://www.capterra.com/p/131185/Orchestra/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Goodfeed](https://www.capterra.com/p/10029545/Goodfeed/) 0.0 (0) Cloud-based feedback platform that helps businesses across consulting industry optimize customer relationships and drive improvement. [Learn more about Goodfeed](https://www.capterra.com/p/10029545/Goodfeed/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Relative Insight](https://www.capterra.com/p/240529/Relative-Insight/) 0.0 (0) Relative Insight is a comparative text analytics platform that helps organisations generate actionable insights from text data. [Learn more about Relative Insight](https://www.capterra.com/p/240529/Relative-Insight/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ER Express](https://www.capterra.com/p/234612/Checkin-Express/) 0.0 (0) Digital intake tools designed to enable patient and client accessibility, communication and manage their expectations. [Learn more about ER Express](https://www.capterra.com/p/234612/Checkin-Express/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## FeedMetrics](https://www.capterra.com/p/10037177/FeedMetrics/) 0.0 (0) Cloud-based and AI-powered feedback management software that automates surveys, complaints, and workflows to enhance experiences. [Learn more about FeedMetrics](https://www.capterra.com/p/10037177/FeedMetrics/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## unitQ](https://www.capterra.com/p/201856/unitQ-Monitor/) 0.0 (0) unitQ provides AI-powered insights from user feedback to help you craft high-quality products, services, and experiences. [Learn more about unitQ](https://www.capterra.com/p/201856/unitQ-Monitor/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ReFrame Engage](https://www.capterra.com/p/240546/ReFrame-Engage/) 0.0 (0) ReFrame Engage uses latest conversational intelligence, demonstrating a customer-obsessed approach for the best customer experience. [Learn more about ReFrame Engage](https://www.capterra.com/p/240546/ReFrame-Engage/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## eGain Suite](https://www.capterra.com/p/246090/eGain-Suite/) 0.0 (0) eGain is a leading provider of cloud omnichannel customer engagement solutions, powering digital-first experiences for leading brands. [Learn more about eGain Suite](https://www.capterra.com/p/246090/eGain-Suite/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## OMQ](https://www.capterra.com/p/149788/OMQ-self-service/) 0.0 (0) OMQ developed customer service software with AI to simplify customer communication for companies. [Learn more about OMQ](https://www.capterra.com/p/149788/OMQ-self-service/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Qnvert](https://www.capterra.com/p/10023499/Qnvert/) 0.0 (0) It's an easy to use Omni-channel marketing & sales platform helping brand connect, engage & interact with customers, driving more ROI [Learn more about Qnvert](https://www.capterra.com/p/10023499/Qnvert/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## EverAfter](https://www.capterra.com/p/10002902/EverAfter/) 0.0 (0) B2B Interface that transforms engagement with partners, prospects, and customers, ensuring successful journeys and optimal outcomes. [Learn more about EverAfter](https://www.capterra.com/p/10002902/EverAfter/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Echo AI](https://www.capterra.com/p/201784/Pathlight/) 0.0 (0) Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform [Learn more about Echo AI](https://www.capterra.com/p/201784/Pathlight/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Antrika](https://www.capterra.com/p/10018341/Antrika/) 0.0 (0) Antrika is software that helps businesses manage customer feedback to enhance their products and services. [Learn more about Antrika](https://www.capterra.com/p/10018341/Antrika/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Page 15 of 17 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews 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