# Page 2 | Best Customer Experience Software 2026 | Capterra

> Page 2 - Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-experience-software

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# Best Customer Experience Software - Page 2

[4.3 (12)](https://www.capterra.com/p/160959/Intouch-Insight/reviews/)

The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. [Learn more about Intouch Insight CX Platform](https://www.capterra.com/p/160959/Intouch-Insight/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

[4.6 (10450)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Create experiences customers love with AI-powered surveys & analytics. Track CSAT & NPS, uncover drivers, & act fast with SurveyMonkey  [Learn more about SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

81% recommend this product

[## Hootsuite](https://www.capterra.com/p/121701/HootSuite/)

[4.4 (3796)](https://www.capterra.com/p/121701/HootSuite/reviews/)

Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. [Learn more about Hootsuite](https://www.capterra.com/p/121701/HootSuite/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors.

[## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

[4.5 (3050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface. [Learn more about Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

81% recommend this product

[## Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

[4.7 (2876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly. [Learn more about Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Survey/Poll Management

Surveys & Feedback

84% recommend this product

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

88% recommend this product

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)

[4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

[## SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

[4.5 (1470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

SumUp provides payment processing, card acceptance, and POS systems to help small businesses manage finances effectively. [Learn more about SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Customer Experience features reviewers most value

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Negative Feedback Management

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Surveys & Feedback

[## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

[4.5 (1204)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

A customer review management tool that brings businesses and consumers together through reviews. [Learn more about Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/)

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

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Survey/Poll Management

Surveys & Feedback

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Bitrix24 is #1 free customer experience and customer relationship management platform used by 15 million businesses worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Typeform](https://www.capterra.com/p/137289/Typeform/)

[4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/)

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps. [Learn more about Typeform](https://www.capterra.com/p/137289/Typeform/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

80% recommend this product

[## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

84% recommend this product

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention & upsell motions. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

82% recommend this product

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Birdeye is the leading AI-powered reputation and social media management platform for local brands.  [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

85% recommend this product

[## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

[4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/)

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. [Learn more about Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

84% recommend this product

[## Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)

[4.4 (606)](https://www.capterra.com/p/121447/Sprout-Social/reviews/)

Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free [Learn more about Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Reporting/Analytics

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Surveys & Feedback

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

85% recommend this product

[## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

[## Survio](https://www.capterra.com/p/150091/Survio/)

[4.5 (570)](https://www.capterra.com/p/150091/Survio/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device. [Learn more about Survio](https://www.capterra.com/p/150091/Survio/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

[## Hotjar](https://www.capterra.com/p/163516/Hotjar/)

[4.6 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs. [Learn more about Hotjar](https://www.capterra.com/p/163516/Hotjar/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

84% recommend this product

[## Podium](https://www.capterra.com/p/164285/Podium/)

[4.3 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox. [Learn more about Podium](https://www.capterra.com/p/164285/Podium/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

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Surveys & Feedback

[## Thryv](https://www.capterra.com/p/156926/Thryv/)

[4.2 (514)](https://www.capterra.com/p/156926/Thryv/reviews/)

AI-powered small business software with CRM, marketing automation, scheduling, payments, and communication tools. [Learn more about Thryv](https://www.capterra.com/p/156926/Thryv/)

Customer Experience features reviewers most value

Customizable Fields

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Negative Feedback Management

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Reporting/Analytics

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Surveys & Feedback

[## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Reporting/Analytics

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Surveys & Feedback

[## Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions. [Learn more about Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

85% recommend this product

[## XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)

[4.7 (425)](https://www.capterra.com/p/72396/Strategy-and-Research/reviews/)

Conduct smarter, faster research with the world's most sophisticated, easy-to-use platform. [Learn more about XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

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Feedback Management

Negative Feedback Management

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Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

87% recommend this product

[## Yotpo](https://www.capterra.com/p/144389/Yotpo/)

[4.5 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. [Learn more about Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

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Surveys & Feedback

[## Swell](https://www.capterra.com/p/172802/Swell/)

[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

Swell helps you modernize your patient journey and harness patient feedback to grow your practice. [Learn more about Swell](https://www.capterra.com/p/172802/Swell/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

80% recommend this product

[## Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

[4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/)

Consistently provide a 5-star customer experience with end-to-end features that make it easy to win leads and keep customers happy. [Learn more about Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

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Feedback Management

Negative Feedback Management

Real-Time Notifications

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Survey/Poll Management

Surveys & Feedback

88% recommend this product

[## Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.  [Learn more about Front](https://www.capterra.com/p/132901/Front/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

81% recommend this product

[## Nicereply](https://www.capterra.com/p/152920/Nicereply/)

[4.7 (283)](https://www.capterra.com/p/152920/Nicereply/reviews/)

Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive [Learn more about Nicereply](https://www.capterra.com/p/152920/Nicereply/)

Customer Experience features reviewers most value

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Feedback Management

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Surveys & Feedback

87% recommend this product

[## Adit](https://www.capterra.com/p/208534/Adit/)

[4.7 (272)](https://www.capterra.com/p/208534/Adit/reviews/)

Adit is practice management software that helps healthcare practices streamline operations, increase production, and acquire patients. [Learn more about Adit](https://www.capterra.com/p/208534/Adit/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

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Survey/Poll Management

Surveys & Feedback

88% recommend this product

[## Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)

[4.6 (271)](https://www.capterra.com/p/127434/Pointerpro/reviews/)

Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports. [Learn more about Pointerpro](https://www.capterra.com/p/127434/Pointerpro/)

Customer Experience features reviewers most value

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Feedback Management

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Surveys & Feedback

87% recommend this product

[## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. [Learn more about Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

Customer Experience features reviewers most value

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[## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Customer Experience features reviewers most value

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[## Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

[4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites. [Learn more about Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)

Customer Experience features reviewers most value

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Surveys & Feedback

85% recommend this product

[## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)

[4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Yonyx enhances customer experience with interactive decision trees, simplifying troubleshooting, FAQs, and sales, improving CSAT, AHT. [Learn more about Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)

Customer Experience features reviewers most value

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89% recommend this product

[## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

[4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Customer Experience features reviewers most value

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82% recommend this product

[## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

RingCX is an AI-powered contact center: simple to use and easy to deploy. [Learn more about RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

Customer Experience features reviewers most value

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[## Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)

[4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo.  [Learn more about Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)

Customer Experience features reviewers most value

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Surveys & Feedback

88% recommend this product

[## Influitive](https://www.capterra.com/p/136258/AdvocateHub/)

[4.7 (247)](https://www.capterra.com/p/136258/AdvocateHub/reviews/)

Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale. [Learn more about Influitive](https://www.capterra.com/p/136258/AdvocateHub/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

90% recommend this product

[## SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

[4.3 (245)](https://www.capterra.com/p/77372/SAP-CRM/reviews/)

Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes. [Learn more about SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Grade.us](https://www.capterra.com/p/137378/Grade-us/)

[4.8 (244)](https://www.capterra.com/p/137378/Grade-us/reviews/)

Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you. [Learn more about Grade.us](https://www.capterra.com/p/137378/Grade-us/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

89% recommend this product

[## Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)

[4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/)

Improve the customer experience with Pendo. Curate the perfect first impression with an intuitive, frustration-free experience. [Learn more about Pendo](https://www.capterra.com/p/151951/Pendo-Platform/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

85% recommend this product

[## KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/)

[4.8 (237)](https://www.capterra.com/p/132902/KnowledgeOwl/reviews/)

KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers. [Learn more about KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

96% recommend this product

[## Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

[3.8 (236)](https://www.capterra.com/p/160916/Solutionreach/reviews/)

We help practices save time, grow revenue, and run smoothly. [Learn more about Solutionreach](https://www.capterra.com/p/160916/Solutionreach/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

JustCall is a modern communication platform with AI insights, call management, SMS, and CRM integrations to boost customer experience. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## NiceJob](https://www.capterra.com/p/142037/NiceJob/)

[4.9 (203)](https://www.capterra.com/p/142037/NiceJob/reviews/)

The easiest way to use exceptional customer experiences to create advocates for your business. Like word of mouth only 1000x better. [Learn more about NiceJob](https://www.capterra.com/p/142037/NiceJob/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

94% recommend this product

[## Wati](https://www.capterra.com/p/204314/WATI/)

[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

The AI-Powered Customer Engagement Platform built for Revenue Growth.  [Learn more about Wati](https://www.capterra.com/p/204314/WATI/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

87% recommend this product

Page 2 of 17

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