# Page 3 | Best Customer Experience Software 2026 | Capterra > Page 3 - Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-experience-software --- # Best Customer Experience Software - Page 3 [## Kommo](https://www.capterra.com/p/120048/amoCRM/) [4.4 (203)](https://www.capterra.com/p/120048/amoCRM/reviews/) Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. [Learn more about Kommo](https://www.capterra.com/p/120048/amoCRM/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Drift](https://www.capterra.com/p/227417/Drift/) [4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/) Drift is a human-centric, AI-powered buyer engagement platform. [Learn more about Drift](https://www.capterra.com/p/227417/Drift/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## TapMango](https://www.capterra.com/p/148733/TapMango/) [4.8 (186)](https://www.capterra.com/p/148733/TapMango/reviews/) Create and manage an effective customer experience and loyalty program [Learn more about TapMango](https://www.capterra.com/p/148733/TapMango/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 90% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Reputation](https://www.capterra.com/p/167624/Reputation-com/) [4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) Reputration management tool that helps teams convert customer feedback & comments into actionable feedback to manage brand reputation. [Learn more about Reputation](https://www.capterra.com/p/167624/Reputation-com/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Vivantio](https://www.capterra.com/p/216733/Vivantio/) [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Cloud-based, scalable service management software for internal- and external-facing support teams. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Kayako](https://www.capterra.com/p/80775/Kayako/) [4.0 (176)](https://www.capterra.com/p/80775/Kayako/reviews/) Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency. [Learn more about Kayako](https://www.capterra.com/p/80775/Kayako/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## CustomerHero](https://www.capterra.com/p/153472/Startquestion/) [4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) CustomerHero is a Software with a Service for collecting, analyzing & acting on feedback with AI, dashboards & close-the-loop. [Learn more about CustomerHero](https://www.capterra.com/p/153472/Startquestion/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 98% recommend this product [## ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) [4.7 (172)](https://www.capterra.com/p/140801/ReviewTrackers/reviews/) Leverage the voice of the customer to improve customer experiences. [Learn more about ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 90% recommend this product [## Zoho Creator](https://www.capterra.com/p/211755/Zoho-Creator/) [4.3 (169)](https://www.capterra.com/p/211755/Zoho-Creator/reviews/) Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data. [Learn more about Zoho Creator](https://www.capterra.com/p/211755/Zoho-Creator/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Productboard](https://www.capterra.com/p/160651/productboard/) [4.7 (153)](https://www.capterra.com/p/160651/productboard/reviews/) Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. [Learn more about Productboard](https://www.capterra.com/p/160651/productboard/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 81% recommend this product [## Ignition](https://www.capterra.com/p/140861/Practice-Ignition/) [4.7 (151)](https://www.capterra.com/p/140861/Practice-Ignition/reviews/) Automate your sales pipeline, proposals, contracts, billing and payment collection in a single platform. [Learn more about Ignition](https://www.capterra.com/p/140861/Practice-Ignition/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 89% recommend this product [## CheckMarket](https://www.capterra.com/p/134813/CheckMarket/) [4.5 (149)](https://www.capterra.com/p/134813/CheckMarket/reviews/) Customer Experience Survey Software. Conduct CX surveys for actionable feedback! Close the loop with reports, dashboards & alerts. [Learn more about CheckMarket](https://www.capterra.com/p/134813/CheckMarket/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 86% recommend this product [## GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/) [4.7 (148)](https://www.capterra.com/p/168691/GetMoreReviews/reviews/) Reputation tool to optimize review management process with rating system, auto social posting & negative feedback blocking capability. [Learn more about GetMoreReviews](https://www.capterra.com/p/168691/GetMoreReviews/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 81% recommend this product [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Hiver is a modern, AI customer service platform that helps teams manage customer experience end to end. [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 83% recommend this product [## Crisp](https://www.capterra.com/p/151292/Crisp/) [4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) Your all-in-one platform for multi-channel communication to improve your customers' relationship. [Learn more about Crisp](https://www.capterra.com/p/151292/Crisp/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## UJET](https://www.capterra.com/p/164070/UJET/) [4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 91% recommend this product [## Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) A CX platform that powers personal, seamless service across channels—helping brands turn customer support into long-term loyalty. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 91% recommend this product [## Bookafy](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/) [4.7 (137)](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/reviews/) Fully branded white label appointment scheduling for enterprise or resellers integrating scheduling into an existing platform. [Learn more about Bookafy](https://www.capterra.com/p/141483/Bookafy-Online-Scheduling/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Smartlook](https://www.capterra.com/p/164713/Smartlook/) [4.7 (136)](https://www.capterra.com/p/164713/Smartlook/reviews/) Smartlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, events & funnels [Learn more about Smartlook](https://www.capterra.com/p/164713/Smartlook/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 91% recommend this product [## OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) [4.6 (135)](https://www.capterra.com/p/122968/ScheduleOnce/reviews/) Businesses use OnceHub's appointment scheduling and digital engagement solutions to fast-track sales and streamline service delivery. [Learn more about OnceHub](https://www.capterra.com/p/122968/ScheduleOnce/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 81% recommend this product [## Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) [4.7 (133)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) New Era of CRM: Built on AI. Ready to act [Learn more about Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 90% recommend this product [## UserTesting](https://www.capterra.com/p/173755/UserTesting/) [4.5 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) UserTesting helps organizations to create the best customer experience powered by human insights. [Learn more about UserTesting](https://www.capterra.com/p/173755/UserTesting/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 82% recommend this product [## facelift](https://www.capterra.com/p/150410/facelift/) [4.4 (131)](https://www.capterra.com/p/150410/facelift/reviews/) Facelift offers a multi-faceted solution to manage your customer experience across all channels centrally and efficiently. [Learn more about facelift](https://www.capterra.com/p/150410/facelift/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Transform feedback into loyalty and growth with SurveySparrow’s CX suite, providing actionable insights and enhance customer experience [Learn more about SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) [4.5 (117)](https://www.capterra.com/p/161921/Zingle/reviews/) Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience. [Learn more about Medallia Concierge](https://www.capterra.com/p/161921/Zingle/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 86% recommend this product [## Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) [4.5 (117)](https://www.capterra.com/p/147036/Faveo-Helpdesk/reviews/) Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. [Learn more about Faveo Helpdesk](https://www.capterra.com/p/147036/Faveo-Helpdesk/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 81% recommend this product [## Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) [4.8 (116)](https://www.capterra.com/p/161591/ContentSquare/reviews/) Contentsquare is the #1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more. [Learn more about Contentsquare](https://www.capterra.com/p/161591/ContentSquare/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 96% recommend this product [## SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/) [4.6 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/) Transform CX with SmartSurvey—securely gather real-time feedback across key touchpoints. Use NPS, CSAT, CES, and dashboards to track KP [Learn more about SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 94% recommend this product [## TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) [4.6 (114)](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/reviews/) TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier. [Learn more about TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 85% recommend this product [## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 86% recommend this product [## Oktopost](https://www.capterra.com/p/247569/Oktopost/) [4.5 (110)](https://www.capterra.com/p/247569/Oktopost/reviews/) Oktopost is a B2B social engagement suite that supports modern data-driven organizations. [Learn more about Oktopost](https://www.capterra.com/p/247569/Oktopost/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) [4.8 (104)](https://www.capterra.com/p/130369/Bright-Pattern/reviews/) Leading provider of AI-powered omnichannel cloud contact center software. [Learn more about Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 91% recommend this product [## AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) [4.6 (100)](https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews/) AskNicely enables you to coach, motivate, and empower your employees to make every customer experience awesome. [Learn more about AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback 88% recommend this product [## Crewhu](https://www.capterra.com/p/140426/CrewHu/) [4.9 (98)](https://www.capterra.com/p/140426/CrewHu/reviews/) For MSP Industry: Employee recognition, badges, prize store, performance measurement, social networking and gamification functionality. [Learn more about Crewhu](https://www.capterra.com/p/140426/CrewHu/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Dovetail](https://www.capterra.com/p/174077/Dovetail/) [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Dovetail is the only AI-first insights hub that automatically centralizes scattered customer feedback. [Learn more about Dovetail](https://www.capterra.com/p/174077/Dovetail/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Kenect](https://www.capterra.com/p/212906/Kenect/) [4.6 (93)](https://www.capterra.com/p/212906/Kenect/reviews/) Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text. [Learn more about Kenect](https://www.capterra.com/p/212906/Kenect/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## CxEngage](https://www.capterra.com/p/157026/Lifesize/) [4.4 (91)](https://www.capterra.com/p/157026/Lifesize/reviews/) Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application. [Learn more about CxEngage](https://www.capterra.com/p/157026/Lifesize/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Manage all of your enterprise’s digital customer experiences in one place with Sprinklr—the world’s only Unified-CXM platform.  [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) [4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Experience.con: Enhance CX, EX, & Reputation with AI-driven XMP for data-driven growth. Elevate your business!  [Learn more about Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Groove](https://www.capterra.com/p/143005/Groove/) [4.5 (87)](https://www.capterra.com/p/143005/Groove/reviews/) Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. [Learn more about Groove](https://www.capterra.com/p/143005/Groove/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) [4.8 (82)](https://www.capterra.com/p/173154/Chekkit-Reputation/reviews/) Chekkit is a customer interaction platform that helps local businesses get found online, be the obvious choice, and win more business. [Learn more about Chekkit](https://www.capterra.com/p/173154/Chekkit-Reputation/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## UXPressia](https://www.capterra.com/p/172668/UXPressia/) [4.8 (80)](https://www.capterra.com/p/172668/UXPressia/reviews/) Transform your customer experience online with personas, journey and impact maps.  [Learn more about UXPressia](https://www.capterra.com/p/172668/UXPressia/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Unifocus](https://www.capterra.com/p/227568/Unifocus/) [4.5 (80)](https://www.capterra.com/p/227568/Unifocus/reviews/) Unifocus empowers businesses to forecast staffing, optimize tasks, and streamline operations to unlock efficiency & boost productivity. [Learn more about Unifocus](https://www.capterra.com/p/227568/Unifocus/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## AiTrillion](https://www.capterra.com/p/187243/Aitrilion/) [4.9 (77)](https://www.capterra.com/p/187243/Aitrilion/reviews/) World's leading All-in-One eCommerce Sales & Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose [Learn more about AiTrillion](https://www.capterra.com/p/187243/Aitrilion/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Whatfix](https://www.capterra.com/p/143008/Whatfix/) [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. [Learn more about Whatfix](https://www.capterra.com/p/143008/Whatfix/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Canny](https://www.capterra.com/p/161103/Canny/) [4.6 (77)](https://www.capterra.com/p/161103/Canny/reviews/) Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. [Learn more about Canny](https://www.capterra.com/p/161103/Canny/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Centercode](https://www.capterra.com/p/221968/CenterCode/) [4.2 (77)](https://www.capterra.com/p/221968/CenterCode/reviews/) With the Centercode Platform, companies can collect and analyze targeted pre-release customer feedback that drives product improvements [Learn more about Centercode](https://www.capterra.com/p/221968/CenterCode/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Zipteams](https://www.capterra.com/p/265801/Zipteams/) [4.7 (73)](https://www.capterra.com/p/265801/Zipteams/reviews/) Qualify Better, Close Faster with Zipteams Smart Meeting Rooms. [Learn more about Zipteams](https://www.capterra.com/p/265801/Zipteams/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## LoopedIn](https://www.capterra.com/p/197361/Productstash/) [4.6 (72)](https://www.capterra.com/p/197361/Productstash/reviews/) All-in-one tool for collecting feedback, building roadmaps, sharing changelogs and publishing knowledge bases. [Learn more about LoopedIn](https://www.capterra.com/p/197361/Productstash/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Page 3 of 17 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (776) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Customer Segmentation Customizable Fields Customizable Forms Customizable Templates Dashboard Data Visualization Engagement Tracking Feedback Management Generative AI Knowledge Management Multi-Channel Data Collection Negative Feedback Management NPS Survey Structure Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Text Analysis Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/)