# Page 4 | Best Customer Experience Software 2026 | Capterra

> Page 4 - Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/customer-experience-software

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# Best Customer Experience Software - Page 4

[## Userback](https://www.capterra.com/p/172431/Userback/)

[4.8 (71)](https://www.capterra.com/p/172431/Userback/reviews/)

Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster. [Learn more about Userback](https://www.capterra.com/p/172431/Userback/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## VideoAsk](https://www.capterra.com/p/239248/videoask/)

[4.8 (70)](https://www.capterra.com/p/239248/videoask/reviews/)

Engage more customers the personal way with interactive videos. [Learn more about VideoAsk](https://www.capterra.com/p/239248/videoask/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)

[4.4 (70)](https://www.capterra.com/p/104649/ContactWorld/reviews/)

NewVoiceMedia enables businesses to create exceptional, emotive customer experiences to serve better and sell more. [Learn more about Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)

Customer Experience features reviewers most value

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Feedback Management

Negative Feedback Management

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[## UserVoice](https://www.capterra.com/p/135908/UserVoice/)

[4.3 (70)](https://www.capterra.com/p/135908/UserVoice/reviews/)

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. [Learn more about UserVoice](https://www.capterra.com/p/135908/UserVoice/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Engageware](https://www.capterra.com/p/45552/Engageware/)

[4.2 (70)](https://www.capterra.com/p/45552/Engageware/reviews/)

Organizations that use our customer engagement solutions deliver quality customer experiences enabling faster growth and efficiency. [Learn more about Engageware](https://www.capterra.com/p/45552/Engageware/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Qwary](https://www.capterra.com/p/213725/Qwary/)

[4.8 (69)](https://www.capterra.com/p/213725/Qwary/reviews/)

Qwary helps enhance engagement, retention, and satisfaction with AI-driven insights, surveys, r [Learn more about Qwary](https://www.capterra.com/p/213725/Qwary/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/)

[4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/)

Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee & Customer Experiences [Learn more about Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/)

Customer Experience features reviewers most value

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[## Smile.io](https://www.capterra.com/p/169446/Smile-io/)

[4.9 (67)](https://www.capterra.com/p/169446/Smile-io/reviews/)

Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus.  [Learn more about Smile.io](https://www.capterra.com/p/169446/Smile-io/)

Customer Experience features reviewers most value

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[## Fullstory](https://www.capterra.com/p/153721/FullStory/)

[4.6 (67)](https://www.capterra.com/p/153721/FullStory/reviews/)

Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty. [Learn more about Fullstory](https://www.capterra.com/p/153721/FullStory/)

Customer Experience features reviewers most value

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[## Involve.me](https://www.capterra.com/p/241622/brandquiz/)

[4.4 (67)](https://www.capterra.com/p/241622/brandquiz/reviews/)

No-code funnel builder for creating high-converting, personalized funnels that convert visitors into qualified leads.  [Learn more about Involve.me](https://www.capterra.com/p/241622/brandquiz/)

Customer Experience features reviewers most value

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[## GUIDEcx](https://www.capterra.com/p/175189/GuideCX/)

[4.7 (64)](https://www.capterra.com/p/175189/GuideCX/reviews/)

GUIDEcx is a customer onboarding solution focused on delivering value sooner to customers.  [Learn more about GUIDEcx](https://www.capterra.com/p/175189/GuideCX/)

Customer Experience features reviewers most value

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[## pulseM](https://www.capterra.com/p/235266/pulseM/)

[4.5 (63)](https://www.capterra.com/p/235266/pulseM/reviews/)

pulseM is a review management platform that boosts your online presence & generates leads with automated customer feedback & engagement [Learn more about pulseM](https://www.capterra.com/p/235266/pulseM/)

Customer Experience features reviewers most value

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Negative Feedback Management

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Surveys & Feedback

[## WalkMe](https://www.capterra.com/p/131194/WalkMe/)

[4.4 (63)](https://www.capterra.com/p/131194/WalkMe/reviews/)

WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI. [Learn more about WalkMe](https://www.capterra.com/p/131194/WalkMe/)

Customer Experience features reviewers most value

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Surveys & Feedback

[## SurveyLab](https://www.capterra.com/p/80891/mySurveyLab-com/)

[4.9 (62)](https://www.capterra.com/p/80891/mySurveyLab-com/reviews/)

Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more! [Learn more about SurveyLab](https://www.capterra.com/p/80891/mySurveyLab-com/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Surveys & Feedback

[## Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/)

[4.3 (62)](https://www.capterra.com/p/19620/Snap-Survey-Software/reviews/)

Collaborative experience measurement platform for survey design, data collection, feedback management, advanced analysis & reporting. [Learn more about Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/)

Customer Experience features reviewers most value

Customizable Fields

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[## Jahia](https://www.capterra.com/p/196073/Jahia/)

[4.6 (59)](https://www.capterra.com/p/196073/Jahia/reviews/)

Jahia is the best rated CMS with content personalization built at its core. It is commonly used to build powerful websites and portals. [Learn more about Jahia](https://www.capterra.com/p/196073/Jahia/)

Customer Experience features reviewers most value

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Surveys & Feedback

[## Nuvi](https://www.capterra.com/p/136276/Nuvi/)

[4.3 (59)](https://www.capterra.com/p/136276/Nuvi/reviews/)

Nuvi provides management tools to Listen, Plan, Publish, Engage, Analyze, Locate, Review, and Capture to create better cx. [Learn more about Nuvi](https://www.capterra.com/p/136276/Nuvi/)

Customer Experience features reviewers most value

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Surveys & Feedback

[## Delighted](https://www.capterra.com/p/157973/Delighted/)

[4.8 (57)](https://www.capterra.com/p/157973/Delighted/reviews/)

Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. [Learn more about Delighted](https://www.capterra.com/p/157973/Delighted/)

Customer Experience features reviewers most value

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[## Partoo](https://www.capterra.com/p/237419/Partoo/)

[4.5 (56)](https://www.capterra.com/p/237419/Partoo/reviews/)

Partoo gets companies closer to their customers. Our tools promote an optimal customer experience for all sectors and at any scale. [Learn more about Partoo](https://www.capterra.com/p/237419/Partoo/)

Customer Experience features reviewers most value

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[## Froged](https://www.capterra.com/p/196490/Froged/)

[4.5 (56)](https://www.capterra.com/p/196490/Froged/reviews/)

Improve your Customer Experience and nurture your clients throughout their entire lifecycle on a single and affordable platform. [Learn more about Froged](https://www.capterra.com/p/196490/Froged/)

Customer Experience features reviewers most value

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[## Userlytics](https://www.capterra.com/p/181202/Userlytics/)

[4.7 (55)](https://www.capterra.com/p/181202/Userlytics/reviews/)

Quickly gather feedback & insights from your target customer(s) on any digital asset (yours or competitor) on tablet, mobile, desktop! [Learn more about Userlytics](https://www.capterra.com/p/181202/Userlytics/)

Customer Experience features reviewers most value

Customizable Fields

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Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Glassbox](https://www.capterra.com/p/157868/Glassbox/)

[4.9 (54)](https://www.capterra.com/p/157868/Glassbox/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. [Learn more about Glassbox](https://www.capterra.com/p/157868/Glassbox/)

Customer Experience features reviewers most value

Customizable Fields

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Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

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Surveys & Feedback

[## GetFeedback](https://www.capterra.com/p/133180/GetFeedback/)

[4.6 (53)](https://www.capterra.com/p/133180/GetFeedback/reviews/)

GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. [Learn more about GetFeedback](https://www.capterra.com/p/133180/GetFeedback/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## OneHash CRM](https://www.capterra.com/p/206491/OneHash/)

[4.6 (53)](https://www.capterra.com/p/206491/OneHash/reviews/)

A Economical & Fully- Featured platform with CRM, ERP, HCM, Project Management and Accounting solution with built-in integrations. [Learn more about OneHash CRM](https://www.capterra.com/p/206491/OneHash/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

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Surveys & Feedback

[## Spark Chart](https://www.capterra.com/p/185442/Spark-Chart/)

[4.8 (52)](https://www.capterra.com/p/185442/Spark-Chart/reviews/)

Australian cloud based survey software with 24 x 7 expert advice & support. Custom brand surveys with powerful reports & analytics. [Learn more about Spark Chart](https://www.capterra.com/p/185442/Spark-Chart/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

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Surveys & Feedback

[## Great Recruiters](https://www.capterra.com/p/186946/Great-Recruiters/)

[4.9 (51)](https://www.capterra.com/p/186946/Great-Recruiters/reviews/)

Reputation management solution built for staffing agencies to capture candidate feedback in real time and improve recruiting process. [Learn more about Great Recruiters](https://www.capterra.com/p/186946/Great-Recruiters/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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[## Questback](https://www.capterra.com/p/275590/Questback/)

[4.7 (51)](https://www.capterra.com/p/275590/Questback/reviews/)

Questback is a Customer Experience Management platform. [Learn more about Questback](https://www.capterra.com/p/275590/Questback/)

Customer Experience features reviewers most value

Customizable Fields

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Surveys & Feedback

[## LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/)

[4.4 (50)](https://www.capterra.com/p/145614/LimeSurvey/reviews/)

The world's #1 open-source survey tool. [Learn more about LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/)

Customer Experience features reviewers most value

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[## 3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/)

[4.3 (49)](https://www.capterra.com/p/121250/Cloud-Call-Center/reviews/)

Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees. [Learn more about 3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/)

Customer Experience features reviewers most value

Customizable Fields

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Feedback Management

Negative Feedback Management

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[## Usersnap](https://www.capterra.com/p/135579/Usersnap/)

[4.8 (48)](https://www.capterra.com/p/135579/Usersnap/reviews/)

Usersnap is a user feedback platform designed for product teams to gather improvement insights and accelerate user testing. [Learn more about Usersnap](https://www.capterra.com/p/135579/Usersnap/)

Customer Experience features reviewers most value

Customizable Fields

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Negative Feedback Management

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[## Sharpen](https://www.capterra.com/p/145658/Sharpen/)

[4.4 (48)](https://www.capterra.com/p/145658/Sharpen/reviews/)

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. [Learn more about Sharpen](https://www.capterra.com/p/145658/Sharpen/)

Customer Experience features reviewers most value

Customizable Fields

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[## Dashly](https://www.capterra.com/p/175471/Dashly/)

[4.7 (47)](https://www.capterra.com/p/175471/Dashly/reviews/)

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun [Learn more about Dashly](https://www.capterra.com/p/175471/Dashly/)

Customer Experience features reviewers most value

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[## Userlane](https://www.capterra.com/p/157465/Userlane/)

[4.5 (47)](https://www.capterra.com/p/157465/Userlane/reviews/)

Userlane identifies software experience gaps with HEART analytics, resolves them with in-app assistance, and measures the improvement. [Learn more about Userlane](https://www.capterra.com/p/157465/Userlane/)

Customer Experience features reviewers most value

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[## Endear](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/)

[4.5 (46)](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/reviews/)

Endear is the retail CRM for modern brands that want to build more meaningful customer relationships that drive real results. [Learn more about Endear](https://www.capterra.com/p/187844/Endear-Outbound-Retailing/)

Customer Experience features reviewers most value

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[## CallPage](https://www.capterra.com/p/153696/CallPage/)

[4.5 (45)](https://www.capterra.com/p/153696/CallPage/reviews/)

Connect with key customers in 28 seconds with call and meeting automation. Offer seamless contact and increase customer satisfaction. [Learn more about CallPage](https://www.capterra.com/p/153696/CallPage/)

Customer Experience features reviewers most value

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[## Locobuzz](https://www.capterra.com/p/183967/Locobuzz/)

[4.3 (44)](https://www.capterra.com/p/183967/Locobuzz/reviews/)

The Unified Customer Experience Management Platform [Learn more about Locobuzz](https://www.capterra.com/p/183967/Locobuzz/)

Customer Experience features reviewers most value

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[## Collect.chat](https://www.capterra.com/p/168676/Collect-chat/)

[4.6 (43)](https://www.capterra.com/p/168676/Collect-chat/reviews/)

Platform to create interactive chatbots that automatically collect data, leads, and feedback from website visitors. [Learn more about Collect.chat](https://www.capterra.com/p/168676/Collect-chat/)

Customer Experience features reviewers most value

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[## Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/)

[4.5 (43)](https://www.capterra.com/p/226597/Scorebuddy/reviews/)

Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. [Learn more about Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/)

Customer Experience features reviewers most value

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[## Heap](https://www.capterra.com/p/147216/Heap/)

[4.5 (42)](https://www.capterra.com/p/147216/Heap/reviews/)

Heap is the only solution that shows you every action by every user on your product or site, then gives insight on what to fix and how. [Learn more about Heap](https://www.capterra.com/p/147216/Heap/)

Customer Experience features reviewers most value

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[## Screeb](https://www.capterra.com/p/239744/Screeb/)

[4.5 (42)](https://www.capterra.com/p/239744/Screeb/reviews/)

We help companies to understand, ask, engage and guide their users, all in one place. [Learn more about Screeb](https://www.capterra.com/p/239744/Screeb/)

Customer Experience features reviewers most value

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[## GatherUp](https://www.capterra.com/p/239159/GatherUp/)

[4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/)

[Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/)

GatherUp helps digital agencies collect, analyze, and showcase reviews to improve client reputation, retention, and business growth [Learn more about GatherUp](https://www.capterra.com/p/239159/GatherUp/)

Customer Experience features reviewers most value

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[## Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)

[4.3 (41)](https://www.capterra.com/p/225424/Conversational-Cloud/reviews/)

See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. [Learn more about Conversational Cloud](https://www.capterra.com/p/225424/Conversational-Cloud/)

Customer Experience features reviewers most value

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[## Key Survey](https://www.capterra.com/p/40388/Enterprise-Survey-Software/)

[4.6 (40)](https://www.capterra.com/p/40388/Enterprise-Survey-Software/reviews/)

Key Survey is a configurable, powerful survey platform to collect, manage, and analyze feedback and data to inform strategy. [Learn more about Key Survey](https://www.capterra.com/p/40388/Enterprise-Survey-Software/)

Customer Experience features reviewers most value

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[## Kapture CX](https://www.capterra.com/p/266354/Kapture/)

[4.2 (40)](https://www.capterra.com/p/266354/Kapture/reviews/)

Kapture CX is Gen-AI powered customer experience management solution, built for enterprises. [Learn more about Kapture CX](https://www.capterra.com/p/266354/Kapture/)

Customer Experience features reviewers most value

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[## SendX](https://www.capterra.com/p/158112/SendX/)

[4.6 (39)](https://www.capterra.com/p/158112/SendX/reviews/)

SendX is an AI-powered email marketing platform built to maximize deliverability for high-volume senders.  [Learn more about SendX](https://www.capterra.com/p/158112/SendX/)

Customer Experience features reviewers most value

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Surveys & Feedback

[## InputKit](https://www.capterra.com/p/174672/InputKit/)

[4.9 (38)](https://www.capterra.com/p/174672/InputKit/#reviews)

Optimize your customer experience with authentic feedback, customer satisfaction surveys and concrete performance indicators. [Learn more about InputKit](https://www.capterra.com/p/174672/InputKit/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)

[4.7 (37)](https://www.capterra.com/p/238111/ThriveDesk/reviews/)

Connect with customers and resolve their issues through ticket and feedback management. [Learn more about ThriveDesk](https://www.capterra.com/p/238111/ThriveDesk/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Perkville](https://www.capterra.com/p/121217/Perkville/)

[4.7 (37)](https://www.capterra.com/p/121217/Perkville/reviews/)

Customer loyalty tool that helps businesses create and manage loyalty programs, referral programs, social media campaigns, and more. [Learn more about Perkville](https://www.capterra.com/p/121217/Perkville/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/)

[4.5 (37)](https://www.capterra.com/p/166780/Quiq-Messaging/reviews/)

Quiq is the agentic AI agent customer journey platform that turns customer needs into fast, reliable resolution. [Learn more about Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

[## SmartKarrot](https://www.capterra.com/p/189459/SmartKarrot/)

[4.4 (37)](https://www.capterra.com/p/189459/SmartKarrot/reviews/)

Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion. [Learn more about SmartKarrot](https://www.capterra.com/p/189459/SmartKarrot/)

Customer Experience features reviewers most value

Customizable Fields

Customizable Forms

Customizable Templates

Feedback Management

Negative Feedback Management

Real-Time Notifications

Reporting/Analytics

Survey/Poll Management

Surveys & Feedback

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