--- title: "Page 5 | Best Customer Experience Software 2026 | Capterra" description: "Page 5 - Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/customer-experience-software/?page=5" page_type: "category" language: "en" --- # Best Customer Experience Software - Page 5 [Free](https://www.capterra.com/customer-experience-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-experience-software/s/small-businesses/) [## easyfeedback](https://www.capterra.com/p/177766/Easyfeedback/) [4.7 (32)](https://www.capterra.com/p/177766/Easyfeedback/reviews/) easyfeedback is a survey solution for creating and managing online surveys that enables you to analyze results better. [Learn more about easyfeedback](https://www.capterra.com/p/177766/Easyfeedback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) [4.3 (32)](https://www.capterra.com/p/128657/Bazaarvoice-Connections/reviews/) Bazaarvoice's customer experience software allows brands and retailers to build smarter shopper experiences across the buyer journey. [Learn more about Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Retently](https://www.capterra.com/p/151754/Retently-NPS/) [4.9 (31)](https://www.capterra.com/p/151754/Retently-NPS/reviews/) Track key CX metrics: NPS, CSAT & CES, collect and provide valuable insights into your customer feedback.  [Learn more about Retently](https://www.capterra.com/p/151754/Retently-NPS/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Mayday](https://www.capterra.com/p/247599/Mayday/) [4.7 (31)](https://www.capterra.com/p/247599/Mayday/reviews/) Mayday is the omnichannel knowledge base that simplifies operations and elevates service. [Learn more about Mayday](https://www.capterra.com/p/247599/Mayday/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Cayzu](https://www.capterra.com/p/134057/Cayzu/) [5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/) Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## zenloop](https://www.capterra.com/p/184034/Zenloop/) [4.9 (30)](https://www.capterra.com/p/184034/Zenloop/reviews/) zenloop is a CX Action Management platform that allows businesses to automatically turn customer feedback into impactful initiatives. [Learn more about zenloop](https://www.capterra.com/p/184034/Zenloop/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## elevio](https://www.capterra.com/p/166667/elevio/) [4.6 (30)](https://www.capterra.com/p/166667/elevio/reviews/) Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. [Learn more about elevio](https://www.capterra.com/p/166667/elevio/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Fuel Cycle](https://www.capterra.com/p/173743/FUEL-CYCLE/) [4.6 (30)](https://www.capterra.com/p/173743/FUEL-CYCLE/reviews/) Market Research Cloud helps businesses maintain constant connections with their customers, prospects and users for actionable insights. [Learn more about Fuel Cycle](https://www.capterra.com/p/173743/FUEL-CYCLE/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) [4.5 (30)](https://www.capterra.com/p/231034/Netcore-Cloud/reviews/) Netcore is an agentic marketing platform helping brands drive profitable growth through AI-powered customer engagement. [Learn more about Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## InAppStory](https://www.capterra.com/p/219933/InAppStory/) [5.0 (29)](https://www.capterra.com/p/219933/InAppStory/reviews/) With tools like stories, mini-games, in-app messaging, and personalized content, we help businesses connect with their users. [Learn more about InAppStory](https://www.capterra.com/p/219933/InAppStory/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) [4.7 (29)](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/reviews/) ProProfs Knowledge Base can reduce your support tickets, boost internal knowledge management and improve team productivity.  [Learn more about ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Leadoo](https://www.capterra.com/p/193699/Leadoo/) [4.6 (29)](https://www.capterra.com/p/193699/Leadoo/reviews/) Leadoo, The Conversion Platform provides you with a complete set of tools and essential insights for converting your website visitors. [Learn more about Leadoo](https://www.capterra.com/p/193699/Leadoo/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## numia](https://www.capterra.com/p/209594/DebSign/) [4.4 (29)](https://www.capterra.com/p/209594/DebSign/reviews/) Numia hace más eficientes los canales de atención y a través de videollamadas, fila virtual, citas online, chatbot y más soluciones. [Learn more about numia](https://www.capterra.com/p/209594/DebSign/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## InMoment](https://www.capterra.com/p/160599/InMoment/) [4.3 (29)](https://www.capterra.com/p/160599/InMoment/reviews/) Customer experience management tool that helps business personalization through daily support and analysis. [Learn more about InMoment](https://www.capterra.com/p/160599/InMoment/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Planhat](https://www.capterra.com/p/149430/Planhat/) [4.6 (28)](https://www.capterra.com/p/149430/Planhat/reviews/) Planhat is a customer platform built to give insights, manage workflow and drive customer experience. [Learn more about Planhat](https://www.capterra.com/p/149430/Planhat/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) [4.9 (27)](https://www.capterra.com/p/136797/RAYNET-CRM/reviews/) Conquer chaos with CRM software. All contacts, deals, your calendar, and your sales pipeline analysis in one place. [Learn more about RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SurveyJS](https://www.capterra.com/p/10018215/SurveyJS/) [4.9 (26)](https://www.capterra.com/p/10018215/SurveyJS/reviews/) SurveyJS is a fully integrated survey tool for secure, drag-and-drop form creation directly within your JavaScript application. [Learn more about SurveyJS](https://www.capterra.com/p/10018215/SurveyJS/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## CredSpark](https://www.capterra.com/p/151515/CredSpark/) [4.7 (26)](https://www.capterra.com/p/151515/CredSpark/reviews/) CredSpark's content technology and services turn your digital content, products, and offerings into personalized, relevant experiences. [Learn more about CredSpark](https://www.capterra.com/p/151515/CredSpark/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Boei](https://www.capterra.com/p/215260/Boei/) [5.0 (25)](https://www.capterra.com/p/215260/Boei/reviews/) Cloud-based website communication tool with AI chatbot, live chat, shared inbox, CRM, and 50+ contact channels including WhatsApp. [Learn more about Boei](https://www.capterra.com/p/215260/Boei/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ProductMix](https://www.capterra.com/p/210025/ProductMix/) [4.9 (25)](https://www.capterra.com/p/210025/ProductMix/#reviews) Comprehensively analyze feedback and requests, generate your data-driven roadmap, and easily share exciting news with users.  [Learn more about ProductMix](https://www.capterra.com/p/210025/ProductMix/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ReviewFlowz](https://www.capterra.com/p/233376/ReviewFlowz/) [4.8 (25)](https://www.capterra.com/p/233376/ReviewFlowz/reviews/) Review & testimonial software for SaaS companies. Get more reviews, track, search, export, and showcase reviews & testimonials [Learn more about ReviewFlowz](https://www.capterra.com/p/233376/ReviewFlowz/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Real Time Feedback](https://www.capterra.com/p/248867/Feedback/) [4.7 (25)](https://www.capterra.com/p/248867/Feedback/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Feedback is a customer engagement platform that helps businesses resolve customer concerns in real-time. [Learn more about Real Time Feedback](https://www.capterra.com/p/248867/Feedback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) [4.5 (25)](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/reviews/) Chattermill unifies customer feedback, customer support, and product feedback into a single platform, to analyse customer data at scale [Learn more about Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Vantage](https://www.capterra.com/p/133231/Teradata-Database/) [4.3 (25)](https://www.capterra.com/p/133231/Teradata-Database/reviews/) Teradata Vantage leads in data analytics with a full cloud solution for real-time insights and data-driven decision-making. [Learn more about Vantage](https://www.capterra.com/p/133231/Teradata-Database/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) [4.8 (24)](https://www.capterra.com/p/197657/Liberty-Converse/reviews/) Liberty Converse CX, the next-gen AI-powered customer experience solution that redefines how businesses engage with their customers. [Learn more about Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Surveyapp](https://www.capterra.com/p/234912/SurveyApp/) [4.7 (24)](https://www.capterra.com/p/234912/SurveyApp/#reviews) Surveyapp offers omni-channel tools like smiley surveys, kiosks, and more to help collect actionable customer and employee insights. [Learn more about Surveyapp](https://www.capterra.com/p/234912/SurveyApp/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## UXArmy](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/) [4.5 (24)](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/reviews/) UXArmy helps teams validate ideas, innovate, and align with customer needs through expert testing tools for websites, apps & prototypes [Learn more about UXArmy](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Qubicles](https://www.capterra.com/p/161183/Qubicles/) [4.4 (24)](https://www.capterra.com/p/161183/Qubicles/reviews/) Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! [Learn more about Qubicles](https://www.capterra.com/p/161183/Qubicles/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Moxo](https://www.capterra.com/p/133812/Moxo/) [4.0 (24)](https://www.capterra.com/p/133812/Moxo/reviews/) Moxo is an AI workflow automation platform for business operations. Run complex business workflows with humans and AI agents.  [Learn more about Moxo](https://www.capterra.com/p/133812/Moxo/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Emojot](https://www.capterra.com/p/10006565/Emojot/) [4.7 (23)](https://www.capterra.com/p/10006565/Emojot/reviews/) Assess customer feedback via touchpoint surveys throughout their lifecycle. Track satisfaction & loyalty using real-time analytics. [Learn more about Emojot](https://www.capterra.com/p/10006565/Emojot/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Trustmary](https://www.capterra.com/p/214611/Trustmary/) [4.6 (23)](https://www.capterra.com/p/214611/Trustmary/reviews/) Trustmary helps you improve the customer experience by measuring customer satisfaction and collecting feedback automatically. [Learn more about Trustmary](https://www.capterra.com/p/214611/Trustmary/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ECI Homebuilder Sales & Marketing](https://www.capterra.com/p/10038674/ECI-Homebuilder-Sales-Marketing-Software/) [4.1 (23)](https://www.capterra.com/p/10038674/ECI-Homebuilder-Sales-Marketing-Software/#reviews) ECI Homebuilder Sales Software helps builders capture, qualify, and convert buyers with CRM, lot maps, virtual tours, and design tools. [Learn more about ECI Homebuilder Sales & Marketing](https://www.capterra.com/p/10038674/ECI-Homebuilder-Sales-Marketing-Software/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Sleekplan](https://www.capterra.com/p/232766/Sleekplan/) [5.0 (22)](https://www.capterra.com/p/232766/Sleekplan/reviews/) Sleekplan is an all-in-one solution to manage the entire feedback loop from collecting feedback to notifying customers about updates [Learn more about Sleekplan](https://www.capterra.com/p/232766/Sleekplan/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## FigPii](https://www.capterra.com/p/199975/FigPii/) [4.8 (22)](https://www.capterra.com/p/199975/FigPii/reviews/) Conversion optimization platform that provides heatmaps, session replay videos, online polling, and AB testing. [Learn more about FigPii](https://www.capterra.com/p/199975/FigPii/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Qualaroo](https://www.capterra.com/p/114046/Qualaroo/) [4.7 (22)](https://www.capterra.com/p/114046/Qualaroo/reviews/) Qualaroo is a cloud-based CX optimization software for mapping customers¿ journeys across various touchpoints. [Learn more about Qualaroo](https://www.capterra.com/p/114046/Qualaroo/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## hello24.ai](https://www.capterra.com/p/265016/hello24ai/) [4.7 (22)](https://www.capterra.com/p/265016/hello24ai/reviews/) hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp. [Learn more about hello24.ai](https://www.capterra.com/p/265016/hello24ai/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Arena](https://www.capterra.com/p/186809/Arena/) [4.5 (22)](https://www.capterra.com/p/186809/Arena/reviews/) With Arena Live Chat and Live Blog, customers benefit from real-time updates, the ability to ask and answer questions, and more. [Learn more about Arena](https://www.capterra.com/p/186809/Arena/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## eShoppingAdvisor](https://www.capterra.com/p/10020747/eShoppingAdvisor/) [5.0 (21)](https://www.capterra.com/p/10020747/eShoppingAdvisor/reviews/) eShoppingAdvisor is a B2B reviews management software designed to enhance the online reputation and visibility of eCommerce businesses [Learn more about eShoppingAdvisor](https://www.capterra.com/p/10020747/eShoppingAdvisor/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## youengage](https://www.capterra.com/p/229598/youengage/) [4.9 (21)](https://www.capterra.com/p/229598/youengage/reviews/) Customer engagement solution to help generate leads, engage users, and get feedback using quizzes, surveys, polls, live Q&A, and more. [Learn more about youengage](https://www.capterra.com/p/229598/youengage/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Wiseback](https://www.capterra.com/p/276801/Wiseback/) [4.9 (21)](https://www.capterra.com/p/276801/Wiseback/#reviews) Customer experience management software that allows businesses to create, share and manage surveys for collecting feedback. [Learn more about Wiseback](https://www.capterra.com/p/276801/Wiseback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Replyco](https://www.capterra.com/p/204918/Replyco/) [4.7 (21)](https://www.capterra.com/p/204918/Replyco/reviews/) Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces. [Learn more about Replyco](https://www.capterra.com/p/204918/Replyco/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Quizell](https://www.capterra.com/p/231981/Quizell/) [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Create interactive quizzes, forms & funnels to boost leads, sales, and engagement — no code needed. [Learn more about Quizell](https://www.capterra.com/p/231981/Quizell/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## NextMe](https://www.capterra.com/p/165482/NextMe/) [4.9 (20)](https://www.capterra.com/p/165482/NextMe/reviews/) NextMe is a modern virtual waiting room that makes it simple for businesses to manage their waitlist and serve more customers. [Learn more about NextMe](https://www.capterra.com/p/165482/NextMe/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/) [4.7 (20)](https://www.capterra.com/p/148526/EvaluAgent/reviews/) Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform. [Learn more about EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Smaply](https://www.capterra.com/p/177161/Smaply/) [4.4 (20)](https://www.capterra.com/p/177161/Smaply/reviews/) Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients. [Learn more about Smaply](https://www.capterra.com/p/177161/Smaply/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Dixa](https://www.capterra.com/p/159488/Dixa/) [4.3 (20)](https://www.capterra.com/p/159488/Dixa/reviews/) Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. [Learn more about Dixa](https://www.capterra.com/p/159488/Dixa/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## inconnect](https://www.capterra.com/p/164772/OmniChannel/) [4.0 (20)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Connect and centralize all your CX channels [Learn more about inconnect](https://www.capterra.com/p/164772/OmniChannel/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Ovation](https://www.capterra.com/p/181479/Ovation/) [4.9 (19)](https://www.capterra.com/p/181479/Ovation/reviews/) AI-first guest experience platform for restaurants. Capture more feedback, recover at-risk guests in real time, and turn it into action [Learn more about Ovation](https://www.capterra.com/p/181479/Ovation/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Pyze](https://www.capterra.com/p/163825/Pyze/) [4.8 (19)](https://www.capterra.com/p/163825/Pyze/reviews/) Pyze is the leading usage analytics and business process optimization platform to maximize user adoption, productivity, efficiency. [Learn more about Pyze](https://www.capterra.com/p/163825/Pyze/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## TransparenSEE](https://www.capterra.com/p/10011517/TransparenSEE/) [4.7 (19)](https://www.capterra.com/p/10011517/TransparenSEE/reviews/) A forward-thinking local marketing solution, TransparenSEE by DAC features a powerful dashboard for managing listings and reputation. [Learn more about TransparenSEE](https://www.capterra.com/p/10011517/TransparenSEE/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Page 5 of 19 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (879) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Customer Segmentation Customizable Fields Customizable Forms Customizable Templates [Dashboard](https://www.capterra.com/customer-experience-software/features/dashboard/) [Data Visualization](https://www.capterra.com/customer-experience-software/features/data-visualization/) [Engagement Tracking](https://www.capterra.com/customer-experience-software/features/engagement-tracking/) [Feedback Management](https://www.capterra.com/customer-experience-software/features/feedback-management/) Generative AI Knowledge Management Multi-Channel Data Collection [Negative Feedback Management](https://www.capterra.com/customer-experience-software/features/negative-feedback-management/) NPS Survey Structure Real-Time Notifications [Reporting/Analytics](https://www.capterra.com/customer-experience-software/features/reporting-analytics/) [Survey/Poll Management](https://www.capterra.com/customer-experience-software/features/survey-poll-management/) [Surveys & Feedback](https://www.capterra.com/customer-experience-software/features/surveys-feedback/) Text Analysis Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Contact Management Software](https://www.capterra.com/contact-management-software/)[Customer Success Software](https://www.capterra.com/customer-success-software/)[Client Onboarding Software](https://www.capterra.com/client-onboarding-software/)[Customer Journey Mapping Tools Software](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Retention Software](https://www.capterra.com/customer-retention-software/) I'm looking for Customer Experience Software that is: [Free](https://www.capterra.com/customer-experience-software/s/free/)[For Small Businesses](https://www.capterra.com/customer-experience-software/s/small-businesses/)