# Page 5 | Best Customer Experience Software 2026 | Capterra > Page 5 - Find the top Customer Experience software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/customer-experience-software --- # Best Customer Experience Software - Page 5 [## Desku](https://www.capterra.com/p/275845/Desku/) [4.7 (36)](https://www.capterra.com/p/275845/Desku/reviews/) Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. [Learn more about Desku](https://www.capterra.com/p/275845/Desku/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Process360 Live](https://www.capterra.com/p/178607/iGrafx/) [4.7 (36)](https://www.capterra.com/p/178607/iGrafx/reviews/) The iGrafx Process360 Live enhances CX with journey mapping and optimized processes, ensuring seamless, high-quality interactions. [Learn more about Process360 Live](https://www.capterra.com/p/178607/iGrafx/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Feedbackly](https://www.capterra.com/p/142140/Feedbackly/) [4.2 (36)](https://www.capterra.com/p/142140/Feedbackly/reviews/) All-in-one feedback suite with omnichannel distribution, visual customization and survey creation through the customer journey. [Learn more about Feedbackly](https://www.capterra.com/p/142140/Feedbackly/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## SmileBack](https://www.capterra.com/p/178951/SmileBack/) [4.9 (35)](https://www.capterra.com/p/178951/SmileBack/reviews/) SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. [Learn more about SmileBack](https://www.capterra.com/p/178951/SmileBack/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Gupshup](https://www.capterra.com/p/233786/Gupshup/) [4.3 (35)](https://www.capterra.com/p/233786/Gupshup/reviews/) Gupshup.io is the leading conversational engagement platform for automating marketing, commerce, and support. [Learn more about Gupshup](https://www.capterra.com/p/233786/Gupshup/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Verified Reviews](https://www.capterra.com/p/177873/Verified-Reviews/) [4.0 (35)](https://www.capterra.com/p/177873/Verified-Reviews/#reviews) Our UGC platform for brands to manage, moderate and activate reviews and broadcast the VoC to boost visibility and customer retention. [Learn more about Verified Reviews](https://www.capterra.com/p/177873/Verified-Reviews/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Localyser](https://www.capterra.com/p/177408/Localyser/) [4.8 (33)](https://www.capterra.com/p/177408/Localyser/reviews/) We make it easy to track and reply to reviews across 75 of sources including Google, Yelp, UberEats, GlassDoor, App Stores & more [Learn more about Localyser](https://www.capterra.com/p/177408/Localyser/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/) [4.5 (33)](https://www.capterra.com/p/107199/Medallia-Enterprise/reviews/) Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. [Learn more about Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Totango](https://www.capterra.com/p/222281/Totango/) [3.7 (33)](https://www.capterra.com/p/222281/Totango/reviews/) Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement.  [Learn more about Totango](https://www.capterra.com/p/222281/Totango/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## WeBee](https://www.capterra.com/p/177333/Guest-Engagement-Platform/) [4.9 (32)](https://www.capterra.com/p/177333/Guest-Engagement-Platform/reviews/) WeBee is a 360-degree white-labeled guest experience platform that delivers more revenues, positive review scores & guest satisfaction. [Learn more about WeBee](https://www.capterra.com/p/177333/Guest-Engagement-Platform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) [4.3 (32)](https://www.capterra.com/p/128657/Bazaarvoice-Connections/reviews/) Bazaarvoice's customer experience software allows brands and retailers to build smarter shopper experiences across the buyer journey. [Learn more about Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Mayday](https://www.capterra.com/p/247599/Mayday/) [4.7 (31)](https://www.capterra.com/p/247599/Mayday/reviews/) Mayday is the omnichannel knowledge base that simplifies operations and elevates service. [Learn more about Mayday](https://www.capterra.com/p/247599/Mayday/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Cayzu](https://www.capterra.com/p/134057/Cayzu/) [5.0 (30)](https://www.capterra.com/p/134057/Cayzu/reviews/) Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently. [Learn more about Cayzu](https://www.capterra.com/p/134057/Cayzu/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## zenloop](https://www.capterra.com/p/184034/Zenloop/) [4.9 (30)](https://www.capterra.com/p/184034/Zenloop/reviews/) zenloop is a CX Action Management platform that allows businesses to automatically turn customer feedback into impactful initiatives. [Learn more about zenloop](https://www.capterra.com/p/184034/Zenloop/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Retently](https://www.capterra.com/p/151754/Retently-NPS/) [4.9 (30)](https://www.capterra.com/p/151754/Retently-NPS/reviews/) Track key CX metrics: NPS, CSAT & CES, collect and provide valuable insights into your customer feedback.  [Learn more about Retently](https://www.capterra.com/p/151754/Retently-NPS/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## elevio](https://www.capterra.com/p/166667/elevio/) [4.6 (30)](https://www.capterra.com/p/166667/elevio/reviews/) Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. [Learn more about elevio](https://www.capterra.com/p/166667/elevio/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## InAppStory](https://www.capterra.com/p/219933/InAppStory/) [5.0 (29)](https://www.capterra.com/p/219933/InAppStory/reviews/) With tools like stories, mini-games, in-app messaging, and personalized content, we help businesses connect with their users. [Learn more about InAppStory](https://www.capterra.com/p/219933/InAppStory/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Leadoo](https://www.capterra.com/p/193699/Leadoo/) [4.6 (29)](https://www.capterra.com/p/193699/Leadoo/reviews/) Leadoo, The Conversion Platform provides you with a complete set of tools and essential insights for converting your website visitors. [Learn more about Leadoo](https://www.capterra.com/p/193699/Leadoo/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## numia](https://www.capterra.com/p/209594/DebSign/) [4.4 (29)](https://www.capterra.com/p/209594/DebSign/reviews/) Numia hace más eficientes los canales de atención y a través de videollamadas, fila virtual, citas online, chatbot y más soluciones. [Learn more about numia](https://www.capterra.com/p/209594/DebSign/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) [4.7 (28)](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/reviews/) ProProfs Knowledge Base can reduce your support tickets, boost internal knowledge management and improve team productivity.  [Learn more about ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## easyfeedback](https://www.capterra.com/p/177766/Easyfeedback/) [4.6 (28)](https://www.capterra.com/p/177766/Easyfeedback/reviews/) easyfeedback is a survey solution for creating and managing online surveys that enables you to analyze results better. [Learn more about easyfeedback](https://www.capterra.com/p/177766/Easyfeedback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Planhat](https://www.capterra.com/p/149430/Planhat/) [4.6 (28)](https://www.capterra.com/p/149430/Planhat/reviews/) Planhat is a customer platform built to give insights, manage workflow and drive customer experience. [Learn more about Planhat](https://www.capterra.com/p/149430/Planhat/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## InMoment](https://www.capterra.com/p/160599/InMoment/) [4.4 (28)](https://www.capterra.com/p/160599/InMoment/reviews/) Customer experience management tool that helps business personalization through daily support and analysis. [Learn more about InMoment](https://www.capterra.com/p/160599/InMoment/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) [4.9 (27)](https://www.capterra.com/p/136797/RAYNET-CRM/reviews/) Conquer chaos with CRM software. All contacts, deals, your calendar, and your sales pipeline analysis in one place. [Learn more about RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## CredSpark](https://www.capterra.com/p/151515/CredSpark/) [4.7 (26)](https://www.capterra.com/p/151515/CredSpark/reviews/) CredSpark's content technology and services turn your digital content, products, and offerings into personalized, relevant experiences. [Learn more about CredSpark](https://www.capterra.com/p/151515/CredSpark/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) [4.5 (26)](https://www.capterra.com/p/231034/Netcore-Cloud/reviews/) AI-Powered Omnichannel Customer Engagement and Experience platform helping 5000+ brands 1:1 powerful conversations with customers [Learn more about Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Boei](https://www.capterra.com/p/215260/Boei/) [5.0 (25)](https://www.capterra.com/p/215260/Boei/reviews/) Boei is a plug-and-play website widget that allows visitors to contact via their favorite social media channels. [Learn more about Boei](https://www.capterra.com/p/215260/Boei/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ProductMix](https://www.capterra.com/p/210025/ProductMix/) [4.9 (25)](https://www.capterra.com/p/210025/ProductMix/#reviews) Comprehensively analyze feedback and requests, generate your data-driven roadmap, and easily share exciting news with users.  [Learn more about ProductMix](https://www.capterra.com/p/210025/ProductMix/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## ReviewFlowz](https://www.capterra.com/p/233376/ReviewFlowz/) [4.8 (25)](https://www.capterra.com/p/233376/ReviewFlowz/reviews/) Review & testimonial software for SaaS companies. Get more reviews, track, search, export, and showcase reviews & testimonials [Learn more about ReviewFlowz](https://www.capterra.com/p/233376/ReviewFlowz/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Real Time Feedback](https://www.capterra.com/p/248867/Feedback/) [4.7 (25)](https://www.capterra.com/p/248867/Feedback/reviews/) [Capterra Shortlist](https://www.capterra.com/customer-experience-software/shortlist/) Feedback is a customer engagement platform that helps businesses resolve customer concerns in real-time. [Learn more about Real Time Feedback](https://www.capterra.com/p/248867/Feedback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Netigate](https://www.capterra.com/p/227889/Netigate/) [4.6 (25)](https://www.capterra.com/p/227889/Netigate/reviews/) Analyse customer feedback, enhance the customer experience, and manage data in compliance with GDPR and strictest EU standards. [Learn more about Netigate](https://www.capterra.com/p/227889/Netigate/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) [4.5 (25)](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/reviews/) Chattermill unifies customer feedback, customer support, and product feedback into a single platform, to analyse customer data at scale [Learn more about Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Vantage](https://www.capterra.com/p/133231/Teradata-Database/) [4.3 (25)](https://www.capterra.com/p/133231/Teradata-Database/reviews/) Teradata Vantage leads in data analytics with a full cloud solution for real-time insights and data-driven decision-making. [Learn more about Vantage](https://www.capterra.com/p/133231/Teradata-Database/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## SurveyJS](https://www.capterra.com/p/10018215/SurveyJS/) [4.9 (24)](https://www.capterra.com/p/10018215/SurveyJS/reviews/) SurveyJS is a fully integrated survey tool for secure, drag-and-drop form creation directly within your JavaScript application. [Learn more about SurveyJS](https://www.capterra.com/p/10018215/SurveyJS/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Qubicles](https://www.capterra.com/p/161183/Qubicles/) [4.4 (24)](https://www.capterra.com/p/161183/Qubicles/reviews/) Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! [Learn more about Qubicles](https://www.capterra.com/p/161183/Qubicles/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Moxo](https://www.capterra.com/p/133812/Moxo/) [4.0 (24)](https://www.capterra.com/p/133812/Moxo/reviews/) Moxo improves customer experience with seamless workflows and secure tools for managing interactions across all touchpoints.  [Learn more about Moxo](https://www.capterra.com/p/133812/Moxo/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) [4.8 (23)](https://www.capterra.com/p/197657/Liberty-Converse/reviews/) Liberty Converse CX, the next-gen AI-powered customer experience solution that redefines how businesses engage with their customers. [Learn more about Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Feedbear](https://www.capterra.com/p/194362/Feedbear/) [4.8 (23)](https://www.capterra.com/p/194362/Feedbear/reviews/) Collect, manage, and act upon customer feedback. Make informed product decisions and build what really matters. [Learn more about Feedbear](https://www.capterra.com/p/194362/Feedbear/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Surveyapp](https://www.capterra.com/p/234912/SurveyApp/) [4.7 (23)](https://www.capterra.com/p/234912/SurveyApp/#reviews) Surveyapp offers omni-channel tools like smiley surveys, kiosks, and more to help collect actionable customer and employee insights. [Learn more about Surveyapp](https://www.capterra.com/p/234912/SurveyApp/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Trustmary](https://www.capterra.com/p/214611/Trustmary/) [4.6 (23)](https://www.capterra.com/p/214611/Trustmary/reviews/) Trustmary helps you improve the customer experience by measuring customer satisfaction and collecting feedback automatically. [Learn more about Trustmary](https://www.capterra.com/p/214611/Trustmary/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## UXArmy](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/) [4.5 (23)](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/reviews/) UXArmy helps teams validate ideas, innovate, and align with customer needs through expert testing tools for websites, apps & prototypes [Learn more about UXArmy](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## FigPii](https://www.capterra.com/p/199975/FigPii/) [4.8 (22)](https://www.capterra.com/p/199975/FigPii/reviews/) Conversion optimization platform that provides heatmaps, session replay videos, online polling, and AB testing. [Learn more about FigPii](https://www.capterra.com/p/199975/FigPii/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## hello24.ai](https://www.capterra.com/p/265016/hello24ai/) [4.7 (22)](https://www.capterra.com/p/265016/hello24ai/reviews/) hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp. [Learn more about hello24.ai](https://www.capterra.com/p/265016/hello24ai/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Arena](https://www.capterra.com/p/186809/Arena/) [4.5 (22)](https://www.capterra.com/p/186809/Arena/reviews/) With Arena Live Chat and Live Blog, customers benefit from real-time updates, the ability to ask and answer questions, and more. [Learn more about Arena](https://www.capterra.com/p/186809/Arena/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## youengage](https://www.capterra.com/p/229598/youengage/) [4.9 (21)](https://www.capterra.com/p/229598/youengage/reviews/) Customer engagement solution to help generate leads, engage users, and get feedback using quizzes, surveys, polls, live Q&A, and more. [Learn more about youengage](https://www.capterra.com/p/229598/youengage/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Wiseback](https://www.capterra.com/p/276801/Wiseback/) [4.9 (21)](https://www.capterra.com/p/276801/Wiseback/#reviews) Customer experience management software that allows businesses to create, share and manage surveys for collecting feedback. [Learn more about Wiseback](https://www.capterra.com/p/276801/Wiseback/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Replyco](https://www.capterra.com/p/204918/Replyco/) [4.7 (21)](https://www.capterra.com/p/204918/Replyco/reviews/) Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces. [Learn more about Replyco](https://www.capterra.com/p/204918/Replyco/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Emojot](https://www.capterra.com/p/10006565/Emojot/) [4.7 (21)](https://www.capterra.com/p/10006565/Emojot/reviews/) Assess customer feedback via touchpoint surveys throughout their lifecycle. Track satisfaction & loyalty using real-time analytics. [Learn more about Emojot](https://www.capterra.com/p/10006565/Emojot/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## eShoppingAdvisor](https://www.capterra.com/p/10020747/eShoppingAdvisor/) [5.0 (20)](https://www.capterra.com/p/10020747/eShoppingAdvisor/reviews/) eShoppingAdvisor is a B2B reviews management software designed to enhance the online reputation and visibility of eCommerce businesses [Learn more about eShoppingAdvisor](https://www.capterra.com/p/10020747/eShoppingAdvisor/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback [## Quizell](https://www.capterra.com/p/231981/Quizell/) [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Create interactive quizzes, forms & funnels to boost leads, sales, and engagement — no code needed. [Learn more about Quizell](https://www.capterra.com/p/231981/Quizell/) Customer Experience features reviewers most value Customizable Fields Customizable Forms Customizable Templates Feedback Management Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management Surveys & Feedback Page 5 of 17 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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