Customer Experience Software

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What is Customer Experience Software?

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Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics Customer Experience

Qualtrics Customer Experience makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics Customer Experience

Delighted

by Delighted

Delighted is the top-rated online survey tool for gathering, analyzing, and acting on customer feedback. In minutes, you will have branded, multi-channel surveys that are optimized for high response rates. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve the customer experience. Starting price at $0/Year Learn more about Delighted

Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted

Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys PureCloud platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. Learn more about Genesys PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud

Intouch Insight

by Intouch Insight

Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards, automated case management tools, and Action Campaign technology to help businesses make proactive improvements to CX. Learn more about Intouch Insight

Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Learn more about Intouch Insight

SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. Learn more about SurveyMonkey CX

The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. Learn more about SurveyMonkey CX

Podium is trusted by over 130,000 users to get more reviews on sites like Google, Facebook, HealthGrades & more to improve the customer experience and understand what makes your business successful. The Podium platform is geared around convenience for customers and giving business owners the tools they need to be there for customers. Improve your customer experience with reviews, sentiment analysis, messaging, webchat and more. Learn more about Podium

Podium Customer Experience improvement software focused on reviews, messaging, convenience for customers and more. Learn more about Podium

Kilterly

by Kilterly

Kilterly is designed to enhance the customer experience and reduce churn with easy-to-use software that provides data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, creating a great customer experience, and enhancing revenue. Learn more about Kilterly

Kilterly simplifies the process of enhancing the customer experience through data-driven insight and automated communication tools. Learn more about Kilterly

CloudCherry

by CloudCherry Analytics

CloudCherry is a SaaS-based, Real-Time Customer Feedback Collection and Customer Experience Analytics product to track, measure & improve Customer Experience. With CloudCherry, your business can identify the factors that are bringing Customer Experience down, measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights into consumer behavioral patterns and address any customer complaint or query in real-time, as soon as it occurs. Learn more about CloudCherry

Cloudcherry is a Real-Time Customer Experience Analytics product to track & measure Customer Delight Learn more about CloudCherry

Key Survey

by Key Survey

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Learn more about Key Survey

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving Customer Experience. Learn more about Key Survey

Kustomer

by Kustomer

Kustomer is the omnichannel customer experience platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Learn more about Kustomer

Kustomer is the omnichannel customer experience platform for enterprises focused on delivering standout service, not resolving tickets. Learn more about Kustomer

CMNTY is a powerful online platform used by today's most innovative brands and marketing research agencies to build customer insights communities. Through continuous dialogue with customers in dedicated online platforms, brands develop a deeper understanding of the motivations and desires of the people they serve. Learn more about CMNTY Platform

CMNTY is a platform used by today's most innovative brands and insights professionals to develop a deeper understanding of customers. Learn more about CMNTY Platform

SmileBack

by SmileBack

SmileBack is a customer satisfaction platform, built to be simple to use, but deep on insights. After every service transaction, one click from your customers on one of three emojis unlocks a world of increased customer loyalty, boosted morale and higher retention. We remove the pains that stop customers giving feedback - SmileBack users see review response rates over 40%. And with advanced reporting and analytics, you'll always know how satisfied your customers are. Learn more about SmileBack

Collect more customer feedback with a simple to implement and simpler to use smiley face CSAT survey. Learn more about SmileBack

Nextiva Service CRM is a multi-channel customer support and customer experience software that allows agents to help customers over multiple communication channels, managing all their interactions in one place. With Artificial Intelligence tools, an intuitive rules engine, and database builder, businesses can automate workflows to save time and effortlessly gain insights from the data. Comprehensive experience scoring and patented SmartTopic technology give companies a holistic view of customers. Learn more about Nextiva CRM

Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. Learn more about Nextiva CRM

Hotjar is the fast & visual way to understand your users. Hotjar is everything your team needs to get instant visual feedback, see how people are really using your site and uncover insights to make the right changes. Learn more about Hotjar

Feedback and analytics tools built to improve your website visitor experience. Provides heatmaps, feedback polls, surveys, and more. Learn more about Hotjar

ReviewTrackers

by ReviewTrackers

ReviewTrackers is the award-winning reputation and review management software trusted by over 40,000 businesses. Track reviews on Facebook, Google, TripAdvisor, and 100+ review sites. Centralize all your review data in one app. Respond to customers faster. Request reviews via hassle-free SMS and email campaigns. Harness machine-learning technology to find insights from your reviews. Get award-winning customer support, API access and automation, and instant review alerts from ReviewTrackers. Learn more about ReviewTrackers

Software that helps businesses manage and generate reviews, respond to customer feedback, and discover key customer insights. Learn more about ReviewTrackers

Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9

Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

Zoho CRM empowers small to large-sized organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system. Learn more about Zoho CRM

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM

Newired

by Newired

Newired empowers companies to speed up user onboarding on virtually any web application, by making the user learn and perform on the go. We shall not forget that digital is, first and foremost, for people. Our 100% code-free solutions help to increase user motivation both because the user is at the center of our software delivery and development and because Newired helps transform virtually any web application into a more user-friendly environment. Learn more about Newired

We build 100% code-free tools to help companies train and onboard users on web-based applications. Learn more about Newired

Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus

Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus

Keatext is an AI-powered text analytics platform that synthesizes in seconds large volumes of feedback from multiple channels (such as open-survey questions, online reviews and social media posts) to produce actionable insights delivered on one comprehensive dashboard. Keatext requires no setup, and features multilingual analysis and context-sensitive, industry-agnostic understanding, as well as automatic visualization of correlations and trends with immediate report-sharing capabilities. Learn more about Keatext

Keatext synthesizes large volumes of unstructured feedback data from multiple channels & gives you actionable insights in a dashboard. Learn more about Keatext

SurveySparrow

by SurveySparrow

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow

Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. With TapMango you can engage customers with our powerful SMS/Email marketing, get new customers with our referral system and online review boost, increase revenue with flash sales and mobile ordering, seamlessly integrate with your POS and so much more. Paired with a world-class customer support team, TapMango is powering thousands of happy merchants. Learn more about TapMango

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Learn more about TapMango

Nickelled

by Nickelled

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today. Learn more about Nickelled

Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled

Userfeel is a usability testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Userfeel was designed and developed by Usability Researchers for Usability Researchers but also for newcomers to UX Research and anyone who wants to optimize their website or app. Learn more about Userfeel.com

Quick and Easy Remote Usability Testing for Websites and Apps. Our panel consists of more than 60,000 testers speaking 40 languages. Learn more about Userfeel.com

Mize Connected Customer Experience (CX) Platform connects Manufacturers, Customers, Channel Partners, and Suppliers to optimize service experience and maximize customer lifetime value. Mize CX Platform enables companies to simplify and streamline key post-sale customer interactions such as product registration, warranty, service plans, parts, support, field service, and maintenance. Companies can generate high-margin revenues from the loyal customer base. Learn more about Mize CX Platform

Mize CX Platform enables manufacturers to deliver better customer service and generate more sales and profits from the install base. Learn more about Mize CX Platform

Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data-driven insights and deploy actions that drive business outcomes for your clients. Learn more about Gainsight CS

B2B SaaS companies use Gainsight's Customer Success Platform to discover actionable insights that increase customer retention, reduce c Learn more about Gainsight CS

---> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob

BirdEye enables you to be the best business. BirdEye drives business growth by getting new reviews and improving customer experience. More than 50,000 businesses use BirdEye to manage their reviews, be found online, gather customer feedback, improve operations and increase revenue. BirdEye's all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social, support ticketing, listings, webchat, business insights, and competitive benchmarking. Learn more about BirdEye

All-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Learn more about BirdEye

Aimtell

by Aimtell

Aimtell enables users to re-engage their website visitors with highly targeted mobile & desktop web push notifications. With Aimtell, visitors can subscribe to your website in 1 click. Subscribers then are automatically amplified with data including page views, geolocation, and any custom events/attributes. These data points can then be used to create highly customizable segments to send targeted push notifications to. Learn more about Aimtell

Push notification software to re-engage website visitors. Features targeting, automation, reporting, event tracking & more. Learn more about Aimtell

CloudTalk

by CloudTalk

CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 40 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Learn more about CloudTalk

CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk

Thought Industries

by Thought Industries

The Thought Industries award-winning Learning Business Platform is helping for-profit training organizations, software companies, consulting firms, associations, CEU providers, and more drive revenue and scale learning operations. The platform enables businesses to create customized, white-labeled learning environments, author and create powerful learning experiences, and monetize courseware with integrated commerce and licensing capabilities - all from a consolidated cloud-based solution. Learn more about Thought Industries

The Thought Industries award-winning Learning Business Platform is helping for-profit businesses drive revenue and scale operations. Learn more about Thought Industries

In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive

Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix

Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix

ChurnZero

by ChurnZero

ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, Learn more about ChurnZero

ChurnZero's customer success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero

Fivestars

by Fivestars Loyalty

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about Fivestars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often. Learn more about Fivestars

Ecrion Engage

by Ecrion Software

Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform. Learn more about Ecrion Engage

Innovative solution that integrates visual, intuitive design tools and data aggregation with multi-channel delivery and engagement. Learn more about Ecrion Engage

OSI Feedback

by Omnistar Interactive

Our customizable one question survey will allow you to easily determine who your most loyal customers are. Through a customizable one question survey, you can ask your customers how likely they would be to refer others to your business. Learn more about OSI Feedback

Get real time customer feedback from all your customers using a simple one question email survey. Learn more about OSI Feedback

The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior. ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status). Learn more about Revulytics Usage Intelligence

The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use. Learn more about Revulytics Usage Intelligence

CFN Insight

by CustomerFirst Now

Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes. Learn more about CFN Insight

Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight

Sprout Social

by Sprout Social

Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social

Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free Learn more about Sprout Social

Toonimo

by Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement. Learn more about Toonimo

Toonimo humanizes the web user experience with engaging digital walkthroughs. Learn more about Toonimo

Preferrd

by Preferrd

Preferrd is a reputation management platform built specifically for the recruitment industry. We help recruitment agencies build trust with both candidates and clients by collecting and leveraging reviews. Recruiters use Preferrd to attract better candidates, convert more clients and improve staff performance. Features include: powerful performance analytics, SEO optimised profile listings, review rich snippets, customisable on-site widgets to improve conversions and much more. Learn more about Preferrd

Reputation management software for recruitment companies. We help recruiters build trust & increase revenue by collecting reviews. Learn more about Preferrd

Zendesk builds customer experience software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Beta Testing

by BetaTesting

BetaTesting provides real-world testing services with a community of over 200,000 users around the world. Our platform lets startups & large companies design tests to collect feedback, bug reports, usability videos, and real-world user data over single-session or multi-week iterations. Our team also provides fully managed services, including test setup and design, project management, and data analysis to help our clients build better hardware and software products. Learn more about Beta Testing

Software and users to help companies collect real-world feedback, bug reports, and usability videos to improve their products. Learn more about Beta Testing

UJET is a modern cloud contact center software company providing phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET

UJET is a modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET

TeamSupport

by TeamSupport

TeamSupport is the only customer experience software built for business to business, including all the features you need in B2B: a robust customer database, custom SLA management, customer alerts, proprietary customer distress index, task management, in-depth reporting & metrics, and even sentiment analysis! TeamSupport is also fully customizable and scales with you as you grow. Get the focus back on your customers where it belongs and provide an exceptional customer experience. Learn more about TeamSupport

Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today. Learn more about TeamSupport

Swell CX

by Swell CX

Swell CX is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with. Learn more about Swell CX

Allows businesses to collect real-time customer experience feedback: NPS, CX, and online reviews. Learn more about Swell CX

Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built amoCRM to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about amoCRM

amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about amoCRM

Reputation Desk

by Reputation Desk

One dashboard that let's you: Generate more positive reviews on websites that matter like Google and Yelp, Update business information in every online directory, Add a widget to your website to showcase online reviews, and automate review reminders for your customers. Don't spend time checking every website about your business, Never miss a new review ever again! Learn more about Reputation Desk

Generate reviews, Increase engagement, Drive traffic. Learn more about Reputation Desk

elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio

Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio

OdinAnswers

by OdinAnswers

Our customer intelligence platform processes data from any source to reveal the connections between your customer's thoughts and feelings and the metrics that drive your business. Our analyst workbench brings four powerful tools; text analytics, statistical significance, cross tabs, and, visualizations so you can do more in less time. Learn more about OdinAnswers

A Better Way to Understand Customers Link the voice of your customer to the business metrics that matter most. Learn more about OdinAnswers

The ServiceGuru Kiosk captures feedback about your staff and business, so you know how your customers really feel about their experience. Collect 50x more feedback than review sites, receipt surveys, and traditional methods combined. The healthcare, hospitality, retail, and entertainment industries use ServiceGuru kiosks to ensure their customers are happy and to improve their service. All hardware, software and support needed to run the kiosks is provided as a service with month to month. Learn more about ServiceGuru Rating Kiosk

Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews. Learn more about ServiceGuru Rating Kiosk

Armatic

by Armatic

Solve customer issues quickly! Do you need to issue a refund to a customer, but it requires approval form your success lead? No problem Armatic's workflow process allows for any type of approval rule to quickly resolve customer issues and involve your whole team . Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by the support team and any other authorized member in the organization. Learn more about Armatic

Every interaction with your customers is logged via the Armatic Customer Manager and can be quickly accessed by your whole team. Learn more about Armatic

Bitrix24 #1 free customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 12 different languages. Learn more about Bitrix24

Bitrix24 #1 free customer experience and customer relationship management platform used by 4 million businesses worldwide. Learn more about Bitrix24

Reputology

by Reputology

Reputology is the best-of-breed Customer Experience platform that helps multi-location enterprises innovate based on customer feedback. Engage unhappy customers quickly & monitor anywhere customer feedback happens: Google, Facebook, comment cards, etc. Uncover the root causes for customer compliments and complaints to make meaningful, long-term improvements. Fortune 500 companies utilize Reputology as well as recognized brands like Golds Gym and House of Blues. Learn more about Reputology

Reputology helps multi-location enterprises monitor reviews & feedback to address issues quickly & improve the Customer Experience. Learn more about Reputology

SendX is an Intuitive, Affordable & Feature-rich Email Marketing Software for marketers & business owners. SendX prides itself on enabling marketers with one of the simplest UIs in the industry. SendX provides unlimited email sends with every plan, powerful automation capabilities, 24x7 live support, best of breed email deliverability. 3000+ companies worldwide trust SendX for their Email Marketing. **Start with 14 days free trial (no credit card required). **Pricing starts at $9.99/month Learn more about SendX

Intuitive, Affordable & Feature-rich Email Marketing Software for marketers and business owners. Starts with a 14 days free trial. Learn more about SendX

Smartlook

by Smartlook

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook

Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook

Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls. Learn more about Pendo Platform

Capture user behavior data, segment users, and then take action through in-application messaging, surveys and polls. Learn more about Pendo Platform

#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text. Learn more about Zingle

#1 SMS software for SMBs and enterprise companies. Zingle helps businesses communicate with customers via text. Learn more about Zingle

The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free. Learn more about AskNicely NPS Software

The web's nicest Net Promoter Score (NPS) survey. Automatically measure and act on customer happiness every day for free. Learn more about AskNicely NPS Software

Reputation.com

by Reputation.com

Cloud reputation management system that allows large enterprises to monitor or manage online ratings and respond to customer feedback. Learn more about Reputation.com

Cloud reputation management system that allows large enterprises to monitor or manage online ratings and respond to customer feedback. Learn more about Reputation.com

Preferred Patron Loyalty

by Preferred Market Solutions

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Run your own branded loyalty and rewards program where you own ALL your data! Web, Tablet, Mobile and PC interfaces available. Learn more about Preferred Patron Loyalty

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about 3CLogic

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about 3CLogic

Your all-in-one platform for multi-channel communication. Learn more about Crisp

Your all-in-one platform for multi-channel communication. Learn more about Crisp

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world. Learn more about WalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world. Learn more about WalkMe

Collect.chat

by Collect.chat

Chatbot making platform to creates chatbots that automatically collects data from website visitors. Learn more about Collect.chat

Chatbot making platform to creates chatbots that automatically collects data from website visitors. Learn more about Collect.chat

UserTesting

by UserTesting

UserTesting helps organizations to create the best customer experience powered by human insights. Learn more about UserTesting

UserTesting helps organizations to create the best customer experience powered by human insights. Learn more about UserTesting

FullStory

by FullStory

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Learn more about FullStory

Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Learn more about FullStory

Userpilot

by Userpilot

Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free. Learn more about Userpilot

Userpilot helps product, UX & customer success teams increase user adoption through behavior driven product experiences. Code-Free. Learn more about Userpilot

GetFeedback

by GetFeedback

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback. Learn more about GetFeedback

GetFeedback is easy-to-use survey software that helps you send better surveys and collect better feedback. Learn more about GetFeedback

Falcon.io

by Falcon.io

Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io

Social media marketing & customer experience management on one easy-to-use platform. Learn more about Falcon.io

Feedbackly

by Feedbackly

Cloud-based customer feedback software that assists firms with multi channel distribution, visual customization and survey creation. Learn more about Feedbackly

Cloud-based customer feedback software that assists firms with multi channel distribution, visual customization and survey creation. Learn more about Feedbackly

UXPressia

by UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

An online platform for building an outstanding user experience via customer journey mapping, personas and impact mapping techniques. Learn more about UXPressia

Dovetail

by Dovetail Research

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next. Learn more about Dovetail

Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next. Learn more about Dovetail

involve.me

by involve.me

A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey. Learn more about involve.me

A modern customer experience platform helping businesses create personalized interactions at every step of the customer journey. Learn more about involve.me

Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services Learn more about Bolstra

Bolstra is ideal for medium sized to large enterprise B2B companies who have recurring revenue streams and deliver high value services Learn more about Bolstra

Feedback Lite

by Feedback Lite

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors. Learn more about Feedback Lite

Feedback Lite is a customer feedback tool designed to assist website owners and operators to survey their visitors. Learn more about Feedback Lite

Wix Answers

by Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers. Learn more about Wix Answers

iGrafx delivers proven ROI to the largest enterprises in the world. Learn more about iGrafx

iGrafx delivers proven ROI to the largest enterprises in the world. Learn more about iGrafx

MoEngage

by MoEngage

MoEngage is an intelligent marketing cloud that proactively engages users through the right channel, at the right time. Learn more about MoEngage

MoEngage is an intelligent marketing cloud that proactively engages users through the right channel, at the right time. Learn more about MoEngage

Surveypal

by Surveypal

Surveypal is an online survey platform that helps you measure and improve the customer experience Learn more about Surveypal

Surveypal is an online survey platform that helps you measure and improve the customer experience Learn more about Surveypal

FeedbackExpress

by FeedbackExpress

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Learn more about FeedbackExpress

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. Learn more about FeedbackExpress

GoSurvey

by Techgrains Technologies

Web-based solution that provides survey management through customer feedback, lead capture, market research, offline access and more. Learn more about GoSurvey

Web-based solution that provides survey management through customer feedback, lead capture, market research, offline access and more. Learn more about GoSurvey

Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection. Learn more about Opiniator

Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection. Learn more about Opiniator

The world's most engaging software for driving business performance - by listening to customers and improving their experience. Learn more about Medallia Experience Cloud

The world's most engaging software for driving business performance - by listening to customers and improving their experience. Learn more about Medallia Experience Cloud

Doorbell.io

by Doorbell.io

Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Learn more about Doorbell.io

Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Learn more about Doorbell.io

UserVoice

by UserVoice

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Learn more about UserVoice

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Learn more about UserVoice

Go beyond traditional analytics and truly understand your customers. Learn more about Woopra

Go beyond traditional analytics and truly understand your customers. Learn more about Woopra

Clicktools

by Clicktools

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience. Learn more about Clicktools

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience. Learn more about Clicktools

Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions. Learn more about Oracle CX

Complete, cloud-enabled customer experience solution; differentiate your company across all channels, touch points, and interactions. Learn more about Oracle CX

Survey2Connect

by Survey2Connnect

CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers. Learn more about Survey2Connect

CX platform which helps everyone in the organization make smarter and informed decisions by listing to customers. Learn more about Survey2Connect

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

Totango is a customer success platform that drives action and focus for teams and predictable results for management. Learn more about Totango

SevenRooms

by SevenRooms

A reservation, seating & guest engagement platform for restaurants, hotels, nightclubs & entertainment venues. Learn more about SevenRooms

A reservation, seating & guest engagement platform for restaurants, hotels, nightclubs & entertainment venues. Learn more about SevenRooms

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales. Learn more about FeedbackFive

Amazon feedback and product review software that helps merchants get more improve seller reputation, & increase sales. Learn more about FeedbackFive

Survaider

by Opiniofi Technologies

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time. Learn more about Survaider

Customer experience management solution for businesses. Let's you listen to the voice of your customers, and act on it in real time. Learn more about Survaider

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens. Learn more about UXprobe

The easiest and fastest way to test your website, app or prototype with real users. See videos of your users and their screens. Learn more about UXprobe

Inspire

by Quadient

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

CCM solution that helps companies manage and deliver personalized communications from one platform. Learn more about Inspire

ActionTracker

by SurveySquare.com

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! Learn more about ActionTracker

Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! Learn more about ActionTracker

ReviewSpreader

by ReviewSpreader

Helping small businesses get five star reviews in seconds. Learn more about ReviewSpreader

Helping small businesses get five star reviews in seconds. Learn more about ReviewSpreader

TalkToTheManager

by TalkToTheManager

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager

Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager

Conversocial

by Conversocial

Conversocial is the digital customer care platform for social messaging. Learn more about Conversocial

Conversocial is the digital customer care platform for social messaging. Learn more about Conversocial

An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices. Learn more about Liferay Digital Experience Platform

An enterprise-grade platform that enables companies to create and connect personalized digital experiences across all devices. Learn more about Liferay Digital Experience Platform

Moxtra

by MOXTRA

Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime. Learn more about Moxtra

Moxtra is the embeddable collaboration companion that works the way teams do: flexibly and simply, in real-time or anytime. Learn more about Moxtra

Qualitista

by Qualitista

Qualitista is a conversation review tool for support teams that makes giving feedback to agents easy and systematic. Learn more about Qualitista

Qualitista is a conversation review tool for support teams that makes giving feedback to agents easy and systematic. Learn more about Qualitista

CredSpark

by CredSpark

Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads. Learn more about CredSpark

Helps marketers create engaging, casual learning experiences for their audiences, generating deep data and qualified leads. Learn more about CredSpark

ServicePower

by ServicePower

Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options. Learn more about ServicePower

Mobile workforce management software with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options. Learn more about ServicePower

Userback

by Userback

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback. Learn more about Userback

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback. Learn more about Userback

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials Learn more about Feedb

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials Learn more about Feedb

Thoughtexchange

by Thoughtexchange

Thoughtexchanges community intelligence software empowers leaders to ask open-ended questions and get answers in real time. Learn more about Thoughtexchange

Thoughtexchanges community intelligence software empowers leaders to ask open-ended questions and get answers in real time. Learn more about Thoughtexchange

Review Camp

by Review Camp

Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report! Learn more about Review Camp

Easily & automatically get more 5-star reviews from customers, & prevent negative ones. Improve online reputation. Free review report! Learn more about Review Camp

Talk2us

by Elevate Research

Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us

Real-time customer feedback platform for brick & mortar businesses. Learn more about Talk2us

Save your customers valuable time by helping them find information on your website or app Learn more about Airim

Save your customers valuable time by helping them find information on your website or app Learn more about Airim

Quantum Metric

by Quantum Metric

Quantum Metric delivers Digital Experience Intelligence via unparalleled customer visibility and data-driven decision making. Learn more about Quantum Metric

Quantum Metric delivers Digital Experience Intelligence via unparalleled customer visibility and data-driven decision making. Learn more about Quantum Metric

Client Heartbeat

by Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. Learn more about Client Heartbeat

A customer satisfaction survey tool that monitors client sanctification to identify unhappy customers. Learn more about Client Heartbeat

ListenLoop

by ListenLoop

Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily. Learn more about ListenLoop

Display ads tailor-made for Account Based Marketing (ABM) influence key accounts quickly and easily. Learn more about ListenLoop

Locobuzz

by Locobuzz Solutions

Powered with AI, ML & Big Data and automation technologies, a complete digital marketing & customer experience solution. Learn more about Locobuzz

Powered with AI, ML & Big Data and automation technologies, a complete digital marketing & customer experience solution. Learn more about Locobuzz

The Most Powerful Customer Success Software. Learn more about Amity

The Most Powerful Customer Success Software. Learn more about Amity

Moxie

by Moxie Software

Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience. Learn more about Moxie

Customer experience suite that uses mobile access, live chat, and customer analytics to provide a complete ecommerce experience. Learn more about Moxie

Field Solution Group

by Field Solution Group

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group

Reputation management software for businesses looking to manage and utilize positive customer experiences to earn new business. Learn more about Field Solution Group

InMoment

by InMoment

Customer experience management tool that helps business personalization through daily support and analysis. Learn more about InMoment

Customer experience management tool that helps business personalization through daily support and analysis. Learn more about InMoment

Conversation builds relationship. Businesses have conversations with individual customers at scale on Layer's enterprise platform. Learn more about Layer Customer Conversation Platform

Conversation builds relationship. Businesses have conversations with individual customers at scale on Layer's enterprise platform. Learn more about Layer Customer Conversation Platform

Outreach

by Perspexi Labs

Easiest app for collecting more feedback from your customers via automated text message conversations. Learn more about Outreach

Easiest app for collecting more feedback from your customers via automated text message conversations. Learn more about Outreach

Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill - NPS Software

Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill - NPS Software

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Learn more about SmartAction Speech IVR System

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Learn more about SmartAction Speech IVR System

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention. Learn more about Tealeaf

Provides visibility, insight, and answers to hep companies improve online conversion and customer retention. Learn more about Tealeaf

ClickTale

by ClickTale

Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps. Learn more about ClickTale

Watch actual browsing behavior. Optimize website usability. Boost conversion rates. Visualize user behavior with heatmaps. Learn more about ClickTale

CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns. Learn more about Customer Lifecycle Marketing

CLM automation tool that helps schedule and deploy email, voice, fax, text, and direct mail via drip/nurture marketing campaigns. Learn more about Customer Lifecycle Marketing

Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights. Learn more about Inquisium

Inquisium helps businesses of all sizes, across all industries create compelling feedback programs that glean actionable insights. Learn more about Inquisium

INTOUCH

by Topdown Systems

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

Analyzes and visualizes process data and voice-of-customer data along the customer journey. Learn more about cx/omni CXM cloud

Analyzes and visualizes process data and voice-of-customer data along the customer journey. Learn more about cx/omni CXM cloud

MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships Learn more about MirrorWave Feedback Management System

MirrorWave is a feedback system that drives profitable business outcomes for your deep, enduring customer relationships Learn more about MirrorWave Feedback Management System

MyFeelBack

by MyFeelBack

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack

Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack

Thematic

by Thematic

Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis Learn more about Thematic

Uncover insights to build a better CX. Turn your existing feedback into actionable insights using AI-powered thematic analysis Learn more about Thematic

AnswerDash

by AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash

Antlere

by Antlere

Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Learn more about Antlere

Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Learn more about Antlere

FuzeDigital

by FuzeDigital

Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. Learn more about FuzeDigital

Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. Learn more about FuzeDigital

Customer Loyalty Software that mixes the power of automation marketing and KPI analysis. The solution for Retail Shops and Restaurants Learn more about LoyaltyAutomated

Customer Loyalty Software that mixes the power of automation marketing and KPI analysis. The solution for Retail Shops and Restaurants Learn more about LoyaltyAutomated

The fastest, smartest and easiest solution for processing customer feedback into actionable insights. Learn more about Lumoa

The fastest, smartest and easiest solution for processing customer feedback into actionable insights. Learn more about Lumoa

Promoter Ninja for NPS

by Hoshinplan Strategy

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja for NPS

The cheapest and simplest Net Promoter Score email survey tool to track customer satisfaction. Multilanguage, code-free customization. Learn more about Promoter Ninja for NPS

ThoughtBuzz

by ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform. Learn more about ThoughtBuzz

Confirmit

by Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit

User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit

Dashly

by Dashly

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments Learn more about Dashly

Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments Learn more about Dashly

Experiture

by Experiture

Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more. Learn more about Experiture

Experiture lets you create, launch, measure, and optimize highly individualized marketing programs across email, web, mobile and more. Learn more about Experiture

Hello Customer

by Insider Metrics

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline. Learn more about Hello Customer

Easy to use software to turn customer feedback into true employee enthusiasm & culture change, right to the frontline. Learn more about Hello Customer

JumpSeat

by TenSpeed Technologies

Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance. Learn more about JumpSeat

Enterprise guidance and engagement platform that enables reduction of training costs and onboarding through on-screen guidance. Learn more about JumpSeat

Knexus

by Knexus

AI Content Optimizing Customer Journeys Learn more about Knexus

AI Content Optimizing Customer Journeys Learn more about Knexus

Netigate

by Netigate

Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc. Learn more about Netigate

Survey tool for HR, market, panel research via web or mobile phone. Offers analysis with cross tabulations, real-time results, etc. Learn more about Netigate

Ovation

by Ovation

Measure & improve customer experience, manage reputation and run effective marketing campaigns. Learn more about Ovation

Measure & improve customer experience, manage reputation and run effective marketing campaigns. Learn more about Ovation

Integrated feedback collection and analysis in a single interconnected platform giving a 360 degree view of the customer experience Learn more about Voice of the Customer HUB

Integrated feedback collection and analysis in a single interconnected platform giving a 360 degree view of the customer experience Learn more about Voice of the Customer HUB

Yekaliva

by Positivenaick Analytics

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Learn more about Yekaliva

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Learn more about Yekaliva

YesInsights

by YesInsights

Customer feedback made easy through one-click and NPS surveys. Learn more about YesInsights

Customer feedback made easy through one-click and NPS surveys. Learn more about YesInsights

CX Map

by CX Map

CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales. Learn more about CX Map

CX Map is a Customer Experience Analytics tool that enables you to collect behavior insights and run experiments to increase sales. Learn more about CX Map

iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric. Learn more about iperceptions platform

iperceptions is a global leader in Voice of the Customer solutions, helping the world's most respected brands become customer-centric. Learn more about iperceptions platform

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers. Learn more about Qubit

Digital experience delivery platform utilizing machine learning to help companies understand, identify & influence customers. Learn more about Qubit

Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey. Learn more about Wootric

Modern Customer Experience (CX) management software. NPS, CSAT & CES microsurveys help you improve your customer journey. Learn more about Wootric

MaritzCX

by MaritzCX

MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners. Learn more about MaritzCX

MaritzCX offers a full-service CX approach to continuously improve the CX across an enterprises customers, employees, and partners. Learn more about MaritzCX

Usabilla

by Usabilla

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites. Learn more about Usabilla

Usabilla provides various user feedback solutions that allow businesses to continuously improve the UX and UI of their websites. Learn more about Usabilla

UserIQ

by UserIQ

Centered on customer success. Learn more about UserIQ

Centered on customer success. Learn more about UserIQ

CHI Express

by Logica Infotech Services

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration. Learn more about CHI Express

Real-time CX Solution that empowers you to review, measure, & analyze customer satisfaction through multiple channels API integration. Learn more about CHI Express

Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels. Learn more about Customer Experience Analytics Platform

Customer experience analytics platform that helps gather insights into customer's buying behavior, sentiments and satisfaction levels. Learn more about Customer Experience Analytics Platform

Emovyz

by Emovyz

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform. Learn more about Emovyz

Innovative engagement using software-based "Emotion Sensors" in an inclusive and sophisticated platform. Learn more about Emovyz

Fancy Support

by Fancy Support

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging. Learn more about Fancy Support

An online solution for keeping your customer information in one place. Features include dashboards, event tracking, and messaging. Learn more about Fancy Support

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions. Learn more about Informizely

Capture actionable customer insights with in-site surveys and polls. Find growth opportunities, increase revenue and conversions. Learn more about Informizely

INSTANT Insight

by Pulse Solution

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps Learn more about INSTANT Insight

Make it easier for hotels, restaurants, stores to measure Customer Satisfaction on real-time and turn data into quick actionable steps Learn more about INSTANT Insight

Lumavate

by Lumavate

We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers Learn more about Lumavate

We're an enterprise platform that makes it easier than ever for you to deliver highly-personalized mobile experiences to your customers Learn more about Lumavate

Check-ins made simple and easy! Learn more about One Tap Check-In

Check-ins made simple and easy! Learn more about One Tap Check-In

OpenText CEM

by OpenText CEM

Customer Experience Management solution that comprises set of functions to track consumer behavior throughout the buying journey. Learn more about OpenText CEM

Customer Experience Management solution that comprises set of functions to track consumer behavior throughout the buying journey. Learn more about OpenText CEM

Panviva

by Panviva

Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere. Learn more about Panviva

Panviva captures information, optimizes it for better understanding and delivers it to your employees, anywhere. Learn more about Panviva

Prodsight

by Product Insight

Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations. Learn more about Prodsight

Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations. Learn more about Prodsight

Rhombus

by Rhombus

Exchange real-time text messages, and accept payments from your customers all within the conversation. Learn more about Rhombus

Exchange real-time text messages, and accept payments from your customers all within the conversation. Learn more about Rhombus

Satsum

by Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Learn more about Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement. Learn more about Satsum

ServIntuit

by Servion Global Solutions

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers. Learn more about ServIntuit

Customer experience platform that integrates data from behavioral patterns, transactions, and helps to better understand customers. Learn more about ServIntuit

Smaply

by More than Metrics

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings Learn more about Smaply

Create customer journey maps, personas and stakeholder maps online. Collaborate with others, share your maps, and present your findings Learn more about Smaply

SoDash

by SoDash

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics. Learn more about SoDash

The smart efficient way to work with social media and email. SoDash provides social media monitoring, customer engagement & analytics. Learn more about SoDash

Spectoos

by Spectoos

Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display. Learn more about Spectoos

Powerful platform for website owners that streamlines the entire process of customer testimonial gathering and display. Learn more about Spectoos

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed. Learn more about The Experience Manager

Operationalize your customer experience and gain valuable ideas and feedback to improve with agility and speed. Learn more about The Experience Manager

TopBox

by TopBox

Cloud-based customer interaction analytic solution to determine why customers are calling in for support. Learn more about TopBox

Cloud-based customer interaction analytic solution to determine why customers are calling in for support. Learn more about TopBox

TopBox

by Waypoint Group

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. Learn more about TopBox

TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights. Learn more about TopBox

UserReplay

by UserReplay

UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey. Learn more about UserReplay

UserReplay reveals the truth about your customers' online experiences by recording and analyzing every website journey. Learn more about UserReplay

CXM platform with 70+ pre-configured CX-Flows enabling rapid implementation of Customer Experience for brands, retail and travel. Learn more about VEMT Experience & Loyalty Cloud

CXM platform with 70+ pre-configured CX-Flows enabling rapid implementation of Customer Experience for brands, retail and travel. Learn more about VEMT Experience & Loyalty Cloud

Video Reviews

by Confident Customer

Platform for collecting video, audio and photo reviews. Reward your customers for reviews, increase sales with strong social proof. Learn more about Video Reviews

Platform for collecting video, audio and photo reviews. Reward your customers for reviews, increase sales with strong social proof. Learn more about Video Reviews

Whisbi

by Whisbi Technologies

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot Learn more about Whisbi

Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot Learn more about Whisbi

Wizu

by Wizu

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience. Learn more about Wizu

Wizu is an AI powered chatbot for conversational surveys designed to increase response rates and improve customer experience. Learn more about Wizu

Cloud-based platform that helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin Docs

Cloud-based platform that helps organizations and enterprises deliver product content across all customer touchpoints. Learn more about Zoomin Docs

Cincom Synchrony

by Cincom Systems

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. Learn more about Cincom Synchrony

Aptrinsic

by Aptrinsic

Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers. Learn more about Aptrinsic

Aptrinsic provides an all-in-one product experience platform that enables product teams to onboard, retain, and grow customers. Learn more about Aptrinsic

CustomerGauge

by CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty. Learn more about CustomerGauge

cux.io

by cux.io UG

Easiest and fastest way to understand the human behind the screen. Learn more about cux.io

Easiest and fastest way to understand the human behind the screen. Learn more about cux.io

InTheChat

by InTheChat

ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics. Learn more about InTheChat

ITC is an digital customer engagement platform, consolidating all channels into a single interface with CRM integration and analytics. Learn more about InTheChat

know'N'act

by know'N'act

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. Learn more about know'N'act

Capture real-time customer feedback and respond instantly with options such as alerts, coupons, social media integration and more. Learn more about know'N'act

mParticle

by mParticle

mParticle is the customer data platform for the connected age. Learn more about mParticle

mParticle is the customer data platform for the connected age. Learn more about mParticle

Guideblocks

by Guideblocks

Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages. Learn more about Guideblocks

Extend your web app to provide help articles, user onboarding tours, context help, and in-app messages. Learn more about Guideblocks

Inline Manual

by Inline Manual

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation. Learn more about Inline Manual

Cloud based solution for customer engagement. Features include walkthrough creation, onboarding guides, and product documentation. Learn more about Inline Manual

AfterSell

by GladMinds Technologies

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way. Learn more about AfterSell

Web based platform that provides a continuous and closed loop connection with the consumer community for communication in a simple way. Learn more about AfterSell

Alpine Metrics

by Alpine Metrics

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention. Learn more about Alpine Metrics

Alerting & analytics solution for CRM & ERP systems. Monitors data sources - alerts when the customer experience requires attention. Learn more about Alpine Metrics

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

Applango

by Applango

Customer experience platform that enables identification of Salesforce frequency and usage specificity through contact centers. Learn more about Applango

Customer experience platform that enables identification of Salesforce frequency and usage specificity through contact centers. Learn more about Applango

User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website. Learn more about Appzi User Feedback

User feedback and bug reporting tool that's easy to use, customizable, and works right inside your website. Learn more about Appzi User Feedback

Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey Learn more about Auryc

Auryc is a real-time journey intelligence platform that helps organizations have a visual insight into their customer's journey Learn more about Auryc

Awaken

by Awaken Intelligence

Customer journey solution that leverages behavioral analytics to helps users with sales, efficiency, and demand generation. Learn more about Awaken

Customer journey solution that leverages behavioral analytics to helps users with sales, efficiency, and demand generation. Learn more about Awaken

BPA Quality

by BPA Solutions

BPA Quality & Risk Management is built on Microsoft Office 365 and SharePoint technologies, delivering a superior user experience. Learn more about BPA Quality

BPA Quality & Risk Management is built on Microsoft Office 365 and SharePoint technologies, delivering a superior user experience. Learn more about BPA Quality

Brandelp.com

by Trusfi technologies

Brandelp helps every business/product to collect the right feedback for improving themselves. Learn more about Brandelp.com

Brandelp helps every business/product to collect the right feedback for improving themselves. Learn more about Brandelp.com

Dexem Call Manager helps companies to boost their Sales efficiency and customer experience with the potential of phone calls data. Learn more about Call Manager

Dexem Call Manager helps companies to boost their Sales efficiency and customer experience with the potential of phone calls data. Learn more about Call Manager

CenterCode

by CenterCode

The leading platform for scaling the customer and employee testing efforts of enterprise and high-growth technology companies. Learn more about CenterCode

The leading platform for scaling the customer and employee testing efforts of enterprise and high-growth technology companies. Learn more about CenterCode

Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you. Learn more about Centriam CX

Supports the end-to-end customer journey across channels, from the initial interaction with your brand to contact with you. Learn more about Centriam CX

Chameleon

by Alterian

Customer experience platform that helps consolidate and manage customer data, campaigns and email marketing decisions. Learn more about Chameleon

Customer experience platform that helps consolidate and manage customer data, campaigns and email marketing decisions. Learn more about Chameleon

Cheerfy

by Cheerfy

The simple, Wi-Fi based customer recognition and relationship tool. Learn more about Cheerfy

The simple, Wi-Fi based customer recognition and relationship tool. Learn more about Cheerfy

Claimlane

by Claimlane

Merges thousands of different ways of handling customer product complaints into one platform. Learn more about Claimlane

Merges thousands of different ways of handling customer product complaints into one platform. Learn more about Claimlane

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge CX Suite

Clarabridge helps you understand and improve your customer's experience by putting customer feedback to work. Learn more about Clarabridge CX Suite

ConfirmKit

by ConfirmKit

User research and customer development platform that helps companies of all sizes to learn from their users. Learn more about ConfirmKit

User research and customer development platform that helps companies of all sizes to learn from their users. Learn more about ConfirmKit

Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Learn more about Cora Journey360

Align your entire organization around your customers' needs by transforming customer research into journey maps, personas and more. Learn more about Cora Journey360

corus streamlines research into one platform. Learn more about corus

corus streamlines research into one platform. Learn more about corus

CRM Aapya

by MavJay Solutions

CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience. Learn more about CRM Aapya

CRM Aapya-Customer Experience management solution for restaurants to manage operations & improve the same and customer experience. Learn more about CRM Aapya

Automatically generates thousands of calls, simulating real-world customer contact and verifying that your systems' work. Learn more about Cruncher

Automatically generates thousands of calls, simulating real-world customer contact and verifying that your systems' work. Learn more about Cruncher

CSM:move

by TTR Group

A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement. Learn more about CSM:move

A powerful tool for identifying customer's needs. Pinpoint weaknesses to drive improvement. Learn more about CSM:move

Saas too that helps brands build trust and enable customers to make smart decisions by providing unbiased & trustworthy information. Learn more about Customer Empowerment Exchange

Saas too that helps brands build trust and enable customers to make smart decisions by providing unbiased & trustworthy information. Learn more about Customer Empowerment Exchange

Apply artificial intelligence to your customer feedback that learns from your data and helps you make better decisions. Learn more about Customer Experience Analytics Platform

Apply artificial intelligence to your customer feedback that learns from your data and helps you make better decisions. Learn more about Customer Experience Analytics Platform