LiveAgent vs Pendo Platform

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Product Management, Customer Success, Customer Support, Engineering, Marketing, Sales and UX teams

Ideal number of Users

1 - 1000+

1000+

Rating


4.7 / 5
(782)
Read All Reviews

4.4 / 5
(140)
Read All Reviews

Ease of Use


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."


4 / 5


  • "Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design."

  • "Like the historical data, the graphing, ease of use of the navigation."

Customer Support


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."


4.5 / 5


  • "The support staff is amazing. Easy to work with and available when we need them to answer questions."

  • "The onboarding process was fantastic - the Pendo support team (pre-, post-sales and technical) has been 100."

Features & Functionality


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."


4.3 / 5


  • "Pendo helps visualize the user's experience, which helps us be proactive in our reach out to our client base."

  • "Love the ux of pendo and the ease being able to understand how to use the product."

Value for Money


4.7 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."


4.2 / 5


Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Screenshots

View 5 screenshots 142696 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveAgent vs Pendo Platform

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Pendo Platform vs LiveAgent