Sprout Social vs SurveyMonkey CX

Starting Price

Not provided by vendor Not provided by vendor

Best For

Sprout helps agencies and businesses - both large and small - extract real business value out of social media through effective engagement, publishing, listening and analytics tools.

Small to mid-sized businesses that either currently don't have a solution for measuring customer satisfaction or are looking for a purpose-built solution with value added features and a holistic view

Rating


4.5 / 5
(389)
Read All Reviews

4.5 / 5
(42)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • check Analytics
  • close Customer Segmentation
  • close Dashboard
  • close Feedback Management
  • close Knowledge Management
  • close Multi-Channel Data Collection
  • close Predictive Analytics
  • check Sentiment Analysis
  • close Survey/Poll Management
  • close Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Sprout Social vs SurveyMonkey CX

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