Oracle CX vs Zoho Desk

Starting Price

Not provided by vendor

$12.00/month/user

Best For

Cloud-based customer experience platform designed to help small to large size businesses manage customer information and derive actionable insights via chatbots, Internet of Things and AI.

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Rating


4.5 / 5
(12)
Read All Reviews

4.5 / 5
(1581)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


4.1 / 5

4.4 / 5

Customer Support


4 / 5

4.3 / 5

Features & Functionality


4.7 / 5

4.4 / 5

Value for Money


4.1 / 5

4.5 / 5

Product Features

Not provided by vendor
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Oracle CX vs Zoho Desk

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