Freshdesk vs WebEngage

Best For

Who Uses This Software?

SMBs and enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Over 40,000+ global businesses from multiple Industry vertical- Ecommerce, Hospitality, Travel, BFSI, Media, Entertainment, Real Estate, Edutech https://webengage.com/customers-and-testimonials

Target Customer Size (Users)

2 - 999

10 - 1000+

Pricing

Starting Price

$19.00/month/user

$199.00/month/user

Free Trial

Yes Yes

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Screenshots

View 2 screenshots 12448 thumb
View 4 screenshots 84067 thumb

Ratings

Overall


4.5 / 5
(1319)

4.5 / 5
(21)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of WebEngage vs Freshdesk


Freshdesk vs WebEngage

Best For

Who Uses This Software?

SMBs and enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Over 40,000+ global businesses from multiple Industry vertical- Ecommerce, Hospitality, Travel, BFSI, Media, Entertainment, Real Estate, Edutech https://webengage.com/customers-and-testimonials

Target Customer Size (Users)

2 - 999

10 - 1000+

Pricing

Starting Price

$19.00/month/user

$199.00/month/user

Free Trial

Yes Yes

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Ratings

Overall


4.5 / 5
(1319)

4.5 / 5
(21)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of WebEngage vs Freshdesk