Freshdesk vs Key Survey

Starting Price

$15.00/month/user

Not provided by vendor

Best For

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Mid to Large Enterprise with an emphasis on the Fortune 2000.

Ideal number of Users

2 - 999

10 - 1000+

Rating


4.5 / 5
(2147)
Read All Reviews

4.6 / 5
(38)
Read All Reviews

Ease of Use


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."


4.4 / 5


  • "Ease of use and support if needed. The requirement that my answer is 100 words is really annoying to be honest."

  • "Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys."

Customer Support


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."


4.8 / 5


  • "Finally, when we have had questions and called for tech support or our assigned sales rep, they have helped us exceptionally well."

  • "My 2nd experience with WorldApp KeySurvey. Well done James Rucki, Jim Hatcher and your support staff."

Features & Functionality


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."


4.5 / 5


  • "Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive."

  • "Creating a survey can be done quickly without any programming knowledge. Great reports and ability to bring logic into the survey."

Value for Money


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."


4.4 / 5


Product Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Screenshots

View 5 screenshots 206237 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshdesk vs Key Survey

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SurveySoftware for theEnterprise vs Freshdesk