Starting Price

Best For

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Marketers & product managers looking to unify data from across their infrastructure/channels to understand the customer journey and create data-driven product roadmaps & marketing campaigns

Rating

Ideal number of Users

2 - 999

1 - 1000+

Ease of Use

• "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."


• "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."

• Not enough reviews

Customer Support

• "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."


• "Interface, Ease of use, customer support and the overall value is great."

• Not enough reviews

Features & Functionality

• "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."


• "A very reliable software best suited for Small Business/ Startups."

• Not enough reviews

Value for Money

• "Usability and the easy setup, also the pricing is good."


• "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."

• Not enough reviews

Product Features

• close Analytics
• check Customer Segmentation
• check Dashboard
• check Feedback Management
• check Knowledge Management
• check Multi-Channel Data Collection
• close Predictive Analytics
• close Sentiment Analysis
• close Survey/Poll Management
• close Text Analysis

• close Analytics
• check Customer Segmentation
• check Dashboard
• check Feedback Management
• check Knowledge Management
• check Multi-Channel Data Collection
• check Predictive Analytics
• check Sentiment Analysis
• close Survey/Poll Management
• close Text Analysis

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• close Live Online
• check Webinars
• check Documentation