Nextiva CRM vs Freshdesk

Starting Price

$10.00/month/user

$19.00/month/user

Best For

Businesses needing multi-channel customer support software that allows agents to help customers over multiple communication channels, managing all of their interactions in one place.

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Rating


4.4 / 5
(218)
Read All Reviews

4.5 / 5
(1917)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 999

Ease of Use


4.4 / 5


  • "Easy to use and great service for our business. Ability to do automate our whole business communication."

  • "Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background."


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."

Customer Support


4.4 / 5


  • "Best packages, best customer service and best VoIP EVER. Nextiva offers GREAT SERVICE."

  • "Nextiva has amazing customer service and offers the best value for the service."


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."

Features & Functionality


4.4 / 5


  • "From when we first contacted them, they were able to help us determine what would best suit our needs, and then supported us along the way."

  • "Total customization, good price, great auto-attendant feature, provides analytics."


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."

Value for Money


4.4 / 5


  • "In real estate it¿s so competitive that we knew it was important to invest in improving our communications."

  • "We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price."


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."

Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
  • close Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • close Predictive Analytics
  • close Sentiment Analysis
  • close Survey/Poll Management
  • close Text Analysis

Screenshots

View 5 screenshots 109172 thumb
View 2 screenshots 12448 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Nextiva CRM vs Freshdesk

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