Zoho CRM vs WalkMe

Starting Price

$12.00/month/user

Not provided by vendor

Best For

Zoho CRM is for everyone, be it a small business or an enterprise. Sell smarter, better and faster with Zoho CRM.

Enterprises, MBs, Non-Profit Organizations, Government, etc...

Rating


4.2 / 5
(3640)
Read All Reviews

4.4 / 5
(48)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5


  • "The ease of use is great and the ability to collaborate with office."

  • "Ease of use is excellent and Zoho's system appears to be quite robust."


3.8 / 5


  • "Excellent for creating educational walkthroughs for web based software. The interface is simple and easy to use."

  • "Easy setup, user friendly. WalkMe was used to enhance our client experience with our rather difficult to navigate user platform."

Customer Support


4 / 5


  • "They keep on adding features daily, love customer support. But I also like is that they have divided each category for itself."

  • "Customer service is great, they are thorough and make sure to resolve any issues that come up."


4.6 / 5


  • "This software saved our support team significant time and energy."

  • "Prior to implementing WalkMe my customers would ask questions then my support staff would answer them on a case by case basis."

Features & Functionality


4.1 / 5


  • "The system is very intuitive and leads you in the right direction, has a great flow for calls and customer information."

  • "The ease of setting up users and transferring leads back and forth along with the exporting reports make this a great interface."


4.4 / 5


  • "WalkMe is a nice tool to help clients navigate your website."

  • "It has immense features that helps you build walkthroughs, onboarding lists and tool tips."

Value for Money


4.2 / 5


  • "It is a feature rich package for a very competitive price and easy to scale up or down as needed with growth."

  • "Great price and great for templates and sending out mail."


3.9 / 5


Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • close Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • close Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • close Sentiment Analysis
  • check Survey/Poll Management
  • close Text Analysis

Screenshots

View 5 screenshots 107840 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of WalkMe vs Zoho CRM

Zoho CRM vs WalkMe

Share

share Share Your Comparison of WalkMe vs Zoho CRM