Zendesk vs Sprinklr Platform

Starting Price

$5.00/month/user

Not provided by vendor

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Cloud-based customer experience management solution that helps businesses of all sizes manage content marketing, social media, paid advertising, website and more via automation.

Rating


4.3 / 5
(2286)
Read All Reviews

4.2 / 5
(45)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."


3.7 / 5


  • "In-depth and actionable social listening. Ease of use with multiple community managers."

  • "This tool is easy to use. New members of our team are easily onboarded on to the software and can work autonomously."

Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."


3.9 / 5


Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."


4.3 / 5


  • "The software is becoming increasingly intuitive, which makes it even easier to study the data presented and respond as appropriate."

  • "I like that I am able to track all of my company's social media platforms through one simple interface."

Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."


3.9 / 5


Product Features

  • check Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • check Predictive Analytics
  • check Sentiment Analysis
  • check Survey/Poll Management
  • check Text Analysis
Not provided by vendor

Screenshots

View 5 screenshots 199521 thumb
View 4 screenshots 62014 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Zendesk vs Sprinklr Platform

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