Starting Price

Best For

Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Rating

Ideal number of Users

1000+

2 - 999

Ease of Use

• "I like that it's easy to use, I love that it is customizable and that it updates reward points automatically."


• "Love that you can now get rewards for some store and restaurants that didn¿t have a rewards program before. It¿s easy to use for the most part."

• "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."


• "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."

Customer Support

• "Five stars is easy to use, and has many tools to help track customers and help growth. Customer service is top notch."


• "Great customer service and an intuitive easy to use app. FiveStars all day and I have recommended to business partners and customers frequently."

• "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."


• "Interface, Ease of use, customer support and the overall value is great."

Features & Functionality

• "Our customers love it because they are able to collect points that add up to real rewards that are awesome. I love the simplicity of the system."


• "Ease of use, great benefit over remembering. Helps keep track of visits and fun to build."

• "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."


• "A very reliable software best suited for Small Business/ Startups."

Value for Money

• "I don't even have to think about it and hey if I notice I got a loyalty award then I use it. It's kind of like free money."


• "I love being able to earn rewards at different places and bring me additional discounts. I am a bargin hunter so this is great for me."

• "Usability and the easy setup, also the pricing is good."


• "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."

Product Features

• close Analytics
• check Customer Segmentation
• check Dashboard
• check Feedback Management
• check Knowledge Management
• check Multi-Channel Data Collection
• close Predictive Analytics
• close Sentiment Analysis
• close Survey/Poll Management
• close Text Analysis

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• check Live Online
• check Webinars
• check Documentation