Fivestars vs Freshdesk

Starting Price

$299.00/month

$19.00/month/user

Best For

Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.

SMBs and Enterprises worldwide can use Freshdesk to provide remarkable, world-class customer service.

Rating


4.6 / 5
(1153)
Read All Reviews

4.5 / 5
(1922)
Read All Reviews

Ideal number of Users

1000+

2 - 999

Ease of Use


4.6 / 5


  • "I like that it's easy to use, I love that it is customizable and that it updates reward points automatically."

  • "Love that you can now get rewards for some store and restaurants that didn¿t have a rewards program before. It¿s easy to use for the most part."


4.5 / 5


  • "Fresh desk was a great tool for our startup during early growth period. Easy to use and integrate."

  • "Easy to use software, good overview fast reply for agents, good integration in knowledgebase."

Customer Support


4.5 / 5


  • "Five stars is easy to use, and has many tools to help track customers and help growth. Customer service is top notch."

  • "Great customer service and an intuitive easy to use app. FiveStars all day and I have recommended to business partners and customers frequently."


4.6 / 5


  • "Freshdesk is good in customer service and good in business to keep you customer with their files. All my documents are safe."

  • "Interface, Ease of use, customer support and the overall value is great."

Features & Functionality


4.5 / 5


  • "Our customers love it because they are able to collect points that add up to real rewards that are awesome. I love the simplicity of the system."

  • "Ease of use, great benefit over remembering. Helps keep track of visits and fun to build."


4.3 / 5


  • "The support is amazing, anytime we need anything they are available to help quickly and with detailed replies."

  • "A very reliable software best suited for Small Business/ Startups."

Value for Money


4.5 / 5


  • "I don't even have to think about it and hey if I notice I got a loyalty award then I use it. It's kind of like free money."

  • "I love being able to earn rewards at different places and bring me additional discounts. I am a bargin hunter so this is great for me."


4.4 / 5


  • "Usability and the easy setup, also the pricing is good."

  • "Freshdesk offers a huge number of features for a very reasonable price when compared against their competitors."

Product Features

Not provided by vendor
  • close Analytics
  • check Customer Segmentation
  • check Dashboard
  • check Feedback Management
  • check Knowledge Management
  • check Multi-Channel Data Collection
  • close Predictive Analytics
  • close Sentiment Analysis
  • close Survey/Poll Management
  • close Text Analysis

Screenshots

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View 2 screenshots 12448 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Fivestars vs Freshdesk

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